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A
Rating: 4 out of 5
Satisfied, I'll buy again on this site and in store when I'm in Annecy. Too bad there are no more hats in store.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Bonjour L'Equipe, I'm very satisfied with the product, and I've recommended your site to friends and family. Thank you for your site and the quality of your products. See you soon, Sly.
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A
Rating: 4 out of 5
Satisfied overall... except for a poorly printed product with glue residue on it. A commercial gesture would have been nice on their part, but nothing For the rest, it would be nice if vouchers were not limited in time...
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A
Rating: 4 out of 5
Satisfied with the service, but not with the merchandise. Cap brixton, it corresponds to the description but it misses an important information, which is perhaps indicated but in this case I did not see it, it is the depth of the cap. and unfortunately it is too deep.
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A
Rating: 2 out of 5
The rendering on the site was very far from what we received. And we will not be reimbursed despite our return, the reason being that our order was personalized. At the time of making the return, I searched the site on this very subject and in the returns category I didn't find this point, only the one about return dates. Total disappointment.
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A
Rating: 3 out of 5
I bought the same brand of cap but in a different color on stylefile, the returns are free.
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A
Rating: 4 out of 5
Hello, I'm delighted with my product. It was sent on time, and the cap looks even better in person. I'll be back soon for a winter product.
Sincerely, Tanguy Mendrisse
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Sincerely, Tanguy Mendrisse
A
Rating: 4 out of 5
No real customer service for me, but I'm still very satisfied.
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A
Rating: 4 out of 5
I'm satisfied with the site and the choice.
But I'm less satisfied with the hat itself. I've bought the same hat 3 times and it ends up losing its black color after a few months and I think that's a shame for a brand like Stetson and for the price.
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But I'm less satisfied with the hat itself. I've bought the same hat 3 times and it ends up losing its black color after a few months and I think that's a shame for a brand like Stetson and for the price.
A
Rating: 4 out of 5
No returns possible online, what a shame Having to have a printer to print out your returns form: bouhou.... and how do I make my return? request for a return exchange on another delivery address: be careful with the new address otherwise: customer service is TOP TOP: super acceuil, very warm and natural. Nickel 20/20
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A
Rating: 4 out of 5
Fast delivery and beautiful hat
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A
Rating: 2 out of 5
Size error on my part, but they refused to exchange the product, which was supposedly damaged and had no label, even though the label was still there. The product was in the same condition as when I received it, and had never been worn.
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Response from HEADICT
Hello, your product was never returned to us unlabelled, but wet, as witnessed by photographs, even though both boxes were completely dry. We would like to remind you, however, that we played the game to the full by granting you an exceptional discount and returned the hat. Sincerely, The Headict team.
A
Rating: 2 out of 5
No, because I paid for expensive delivery and it didn't arrive on time.
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Response from HEADICT
Hello, As promised, we dispatched your parcel a few hours after you placed your order. However, due to the vagaries of postal services and road freight, your package was delayed by three days. We apologize for the inconvenience. Sincerely, The Headict team.
A
Rating: 4 out of 5
The cap I ordered is very nice, delivery was on time, no worries. On the other hand, I was expecting to have some packaging with the cap, other than the box itself, as it was a gift. I had to wrap the box because I didn't have a box that would do the job.
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A
Rating: 4 out of 5
Always looking for faster delivery.
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A
Rating: 3 out of 5
Hi Headict team, yes I received my Trucker cap with good quality embroidery. The small problem is that for me, it seems that a TRUCKER cap has 3 sides in mesh and not canvas as received on delivery, so there is missing data in the technical description of this product.
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Response from HEADICT
Hello, there are three types of "TRUCKER" cap: -a model without mesh, with an adjustable strap for the size, -a similar model without strap, with different sizes, -a model with mesh and adjustable strap. These three models can be further varied in terms of materials and cap rigidity. We apologize for the inconvenience.
A
Rating: 4 out of 5
Almost perfect
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A
Rating: 4 out of 5
The delivery time is unfortunately too long (15 days). Everything else is fine.
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Response from HEADICT
For the Stetson brand, we proceed by automatic restocking. The time between order and dispatch may therefore be longer than usual, depending on our stocks. However, when selecting a product size, you will be informed whether it is awaiting restocking and, if so, how soon it will be delivered.
A
Rating: 4 out of 5
Fast delivery and well-packaged cap - nothing to complain about.
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A
Rating: 4 out of 5
Complicated delivery (back to Headict because Chronopost couldn't find the proposed parcel delivery address chosen when I ordered). Otherwise very good product, as I expected.
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A
Rating: 4 out of 5
Purchase of a newera 39thirty L/XL cap with personalized text on the right side of the cap. delivery time less than advertised on the site good size and good quality
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A
Rating: 4 out of 5
extremely satisfied for 2 hats bought unfortunately for the last purchase a Brooklin canvas black leather visor where the leather finish is absolutely bad and fades from the first day
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A
Rating: 4 out of 5
Fast delivery with good tracking. Very good and satisfying site with a wide selection.
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A
Rating: 4 out of 5
Poorly finished embroidery
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A
Rating: 4 out of 5
Frankly super snapback really well really beautiful work apres just small downside on delivery or the cap was a little folded but nothing serious.
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A
Rating: 4 out of 5
I am satisfied
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A
Rating: 3 out of 5
Quality product, but delivery a little too slow for my taste, probably due to the previous bank holiday.
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Response from HEADICT
The delivery of your order has been delayed due to the public holiday.
A
Rating: 4 out of 5
Very satisfied with the product and the quality
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A
Rating: 4 out of 5
Very good product
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A
Rating: 4 out of 5
Yes
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A
Rating: 4 out of 5
Hello, Great progress has been made in delivery times Mayjonade Franck
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A
Rating: 3 out of 5
Order received quickly but size smaller than ordered, for both caps... being in the dom Tom, too expensive to send back... too bad.
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Response from HEADICT
Shipping costs for French overseas departments and territories are indeed high, and we are also dependent on them. However, the reshipment of a new item is our responsibility.
A
Rating: 4 out of 5
Satisfied in general, the shipping costs are a bit high and you have to be careful not to order on a Friday after 12pm otherwise it's a bit long but in the end the cap is really top it's well packaged etc it's not bad
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A
Rating: 4 out of 5
Great...
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A
Rating: 4 out of 5
Good overall, including delivery B+.
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A
Rating: 4 out of 5
So far, I'm satisfied with the headicts site.
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A
Rating: 3 out of 5
Missing in the delivery tracking linked to colissimo
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Response from HEADICT
Your order has been dispatched as promised. It is true that once the parcel has been handed over to the postal services, the label may be damaged in transit, making it impossible to scan and locate the parcel.
A
Rating: 2 out of 5
Very long delivery. Instead of 10 days it took more than 3 weeks. One day I'm told that the order has left and the next day I'm told that it hasn't left yet.
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Response from HEADICT
We apologize for the longer-than-expected lead time. However, it took a few extra days to make your personalized cap, in order to guarantee a quality finish.
A
Rating: 4 out of 5
Parcel sent on 09/08 and received only on 17/08 I find that the delivery long
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A
Rating: 4 out of 5
CLEAR
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