Hello, if you wish, you can send us a photo of your cap to [email protected]. We'll work with you to identify any manufacturing defects. Sincerely, The Headict team
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Acheteur Vérifié
Rating: 2 out of 5
Too bad... the quality is impeccable...
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Acheteur Vérifié
Rating: 3 out of 5
The cap is of good quality. However, the color of the embroidery for personalization is nothing like the one displayed on the site. I asked for a burgundy red, and I ended up with a sort of bright violet/pink. Luckily I had a burgundy red textile felt on hand to correct this. For the price of the cap and the wait, it's expensive.
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Response from HEADICT
Hello, We apologize for the inconvenience. Do you have the possibility to send us a picture via [email protected]?
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Acheteur Vérifié
Rating: 3 out of 5
Hello, One hat is very good, the other one, the superman for kids, the pompom came off on the 2nd day.
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Response from HEADICT
Hello, if you wish, you can send us a photo of the cap via [email protected] so that we can correct this faulty element. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The cap isn't what I expected and it doesn't specify how you can return an item (to exchange it for another), for example.
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Response from HEADICT
Hello, you'll find all the details about returns in the link below. http://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
The photo of the cap was not accurate enough to show a slightly square shape on the front, which does not suit me. The size I ordered is too large, even though I had measured my head correctly and was within the suggested size range. Best regards.
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Response from HEADICT
Hello, as this cap is part of the "curve" line, the back of the bell is always softer than the front (above the visor). This rigidity ensures that the cap stays in place. However, only snapbacks have a slightly square shape. If you wish, you can send a return via the form available on the site.
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Acheteur Vérifié
Rating: 3 out of 5
I expected a better quality product for the price.
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Response from HEADICT
Hello, Our products are checked before shipment and the reputation of the Stetson and Bailey brands (corresponding to your order) is well established. However, it may happen that a defect is overlooked. Please do not hesitate to contact us if you find a faulty item via [email protected]. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 3 out of 5
Moderately satisfied
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Response from HEADICT
Hello, An e-mail has been sent to you so that we can understand your dissatisfaction together and repair it if necessary. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Lack of follow-up and suggestions from the technical team Very disappointed by the product delivered compared to the visual of the product offered online FRENCH-MUD
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Acheteur Vérifié
Rating: 3 out of 5
My package has not been delivered. The package was returned directly to the shipper. I will change my mind when I receive my package.
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A
Acheteur Vérifié
Rating: 3 out of 5
Non contractual visual. Very disappointed with the quality compared to my previous purchase.
Embroidery much thicker than shown in image.
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A
Acheteur Vérifié
Rating: 3 out of 5
No I bought a cap from you on the pretension that it was made in France It's made in Bangladesh It's a lie I'm disgusted...
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A
Acheteur Vérifié
Rating: 3 out of 5
Very satisfied with the delivery time, but the cap I ordered arrived with a manufacturing defect and customer service told me that the model was no longer available for exchange...
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Acheteur Vérifié
Rating: 2 out of 5
Photographs of caps mislead the buyer: for example, I ordered a cap that appeared to be entirely black when photographed, but on delivery it turned out that the underside of the visor was white.
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Acheteur Vérifié
Rating: 2 out of 5
The rendering on the site was very far from what we received. And we will not be reimbursed despite our return, the reason being that our order was personalized. At the time of making the return, I searched the site on this very subject and in the returns category I didn't find this point, only the one about return dates. Total disappointment.
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Acheteur Vérifié
Rating: 3 out of 5
I bought the same brand of cap but in a different color on stylefile, the returns are free.
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A
Acheteur Vérifié
Rating: 2 out of 5
Size error on my part, but they refused to exchange the product, which was supposedly damaged and had no label, even though the label was still there. The product was in the same condition as when I received it, and had never been worn.
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Response from HEADICT
Hello, your product was never returned to us unlabelled, but wet, as witnessed by photographs, even though both boxes were completely dry. We would like to remind you, however, that we played the game to the full by granting you an exceptional discount and returned the hat. Sincerely, The Headict team.
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Acheteur Vérifié
Rating: 2 out of 5
No, because I paid for expensive delivery and it didn't arrive on time.
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Response from HEADICT
Hello, As promised, we dispatched your parcel a few hours after you placed your order. However, due to the vagaries of postal services and road freight, your package was delayed by three days. We apologize for the inconvenience. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Hi Headict team, yes I received my Trucker cap with good quality embroidery. The small problem is that for me, it seems that a TRUCKER cap has 3 sides in mesh and not canvas as received on delivery, so there is missing data in the technical description of this product.
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Response from HEADICT
Hello, there are three types of "TRUCKER" cap: -a model without mesh, with an adjustable strap for the size, -a similar model without strap, with different sizes, -a model with mesh and adjustable strap. These three models can be further varied in terms of materials and cap rigidity. We apologize for the inconvenience.
A
Acheteur Vérifié
Rating: 3 out of 5
Quality product, but delivery a little too slow for my taste, probably due to the previous bank holiday.
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Response from HEADICT
The delivery of your order has been delayed due to the public holiday.
A
Acheteur Vérifié
Rating: 3 out of 5
Order received quickly but size smaller than ordered, for both caps... being in the dom Tom, too expensive to send back... too bad.
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Response from HEADICT
Shipping costs for French overseas departments and territories are indeed high, and we are also dependent on them. However, the reshipment of a new item is our responsibility.
A
Acheteur Vérifié
Rating: 3 out of 5
Missing in the delivery tracking linked to colissimo
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Response from HEADICT
Your order has been dispatched as promised. It is true that once the parcel has been handed over to the postal services, the label may be damaged in transit, making it impossible to scan and locate the parcel.
A
Acheteur Vérifié
Rating: 2 out of 5
Very long delivery. Instead of 10 days it took more than 3 weeks. One day I'm told that the order has left and the next day I'm told that it hasn't left yet.
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Response from HEADICT
We apologize for the longer-than-expected lead time. However, it took a few extra days to make your personalized cap, in order to guarantee a quality finish.
A
Acheteur Vérifié
Rating: 3 out of 5
The finish of the hat is deplorable, with poorly glued edges. Even if the price is low, the product should at least be properly made. That's how you build customer loyalty, even if the customer service on the website is good.
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Acheteur Vérifié
Rating: 3 out of 5
Delay and delivery error, partly made up for by your customer service and an express parcel.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, Paying shipping costs, I am very disappointed with the delivery time, I ordered on Friday, July 22 and I received it on Wednesday, August 3. Regarding the products, satisfied. Sincerely
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Response from HEADICT
We apologize for the inconvenience. Unfortunately, during the summer months, road freight is paralyzed in order to reduce pollution peaks, so delivery times may be longer.
A
Acheteur Vérifié
Rating: 3 out of 5
I'm waiting for the package to be returned and for the cap to be shipped in my SIZE.
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Acheteur Vérifié
Rating: 3 out of 5
The website told me that the cap would arrive between 5 and 10 days after the order. I wanted to give it as a present on Saturday 23rd after having ordered it on Thursday 15th, so to find out if I would be able to give it as a present I sent a message to customer service who never replied.
Finally, the cap arrived yesterday (Tuesday 26/07), 11 days after the order, which is a shame. Great quality!
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A
Acheteur Vérifié
Rating: 3 out of 5
Corresponds to my expectations "
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A
Acheteur Vérifié
Rating: 3 out of 5
The website and the quality of the products are excellent. On the other hand, tnt are amateurs...
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Acheteur Vérifié
Rating: 3 out of 5
Apart from the fact that I ordered a bit large, the quality of the product is not what you would expect from the photo. I returned the goods 3 days ago in their original packaging.
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Response from HEADICT
Hello, Stetson products are of good quality, made in Europe for the most part. We look forward to your feedback and will process it as soon as possible. Sincerely, the Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
I chose a white cap and I can see that the seams are rough and the cap is not very clean. Micro yellow spots and blue marks. Not obvious, but still. I'm keeping it because I don't have time to return it, I'm going abroad tomorrow. Last and only time...
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Response from HEADICT
Hello, Could you please send us a photo of your cap so that we can double-check the quality of the embroidery? Thank you.
A
Acheteur Vérifié
Rating: 2 out of 5
I would like to understand how I can receive something so badly sewn for that price?
Spaces not respected Stitches badly sewn, finally a horror I would like to know how to proceed to a return, an exchange or even a refund Thank you Sincerely Maxime Huet
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Response from HEADICT
Hello, we will contact you to see how to proceed.
A
Acheteur Vérifié
Rating: 3 out of 5
The cap I ordered from Cayler & Son "Legalize it" is not exactly what I received. The little leaf motifs on the cap have been replaced by a hat and a pair of scissors. Disgraceful, this is the last time I order from your site.
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Response from HEADICT
Hello, you should have contacted us as soon as you received your cap. C&S sent us back this cap as the "legalize it" cap without informing us that they had changed the design. So we put it back on line without taking any photos of it... Following your feedback, we're going to change it.
A
Acheteur Vérifié
Rating: 3 out of 5
A label on the bottom of the cap left a trace of glue on my visor.
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Acheteur Vérifié
Rating: 2 out of 5
Very dry of the quality of the product. Should be classified as a Bob and priced at 30-35 like the Bob jean. Sorry but not happy.
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Acheteur Vérifié
Rating: 3 out of 5
The product delivered has many imperfections at the seams and the color is faded. I will return this product to you in the hope that the next one will be of good quality.
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Acheteur Vérifié
Rating: 3 out of 5
Merchandise.
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Acheteur Vérifié
Rating: 3 out of 5
The parcel was well packaged and arrived in good condition. Unfortunately, the hat is too big for me, so I sent it back to the sender. Your sizing system seems unreliable. You're almost the only company on the market where it works like that. I don't think I'll do it again.
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Acheteur Vérifié
Rating: 2 out of 5
You know very well that you need foam between each hat so as not to deform it during shipment and also during storage, so why didn't you put this foam with my hat? Why no cork delivered with the shipment? our competitors deliver cork and foam... come on guys, make an effort, I wear a lot of hats and that's not good Mehdi!
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