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A
Rating: 3 out of 5
The photos are average, which means that the product received is far from what was expected.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 2 and 3 stars
Reset filtersA
Rating: 3 out of 5
Everything could be perfect, unfortunately I received a different item than the one on the website photo.
There is orange on the product I received which was not present on the photo. If I had seen the orange on the product I would not have ordered it. This is an annoying fact and should be reported.
Translated reviews
There is orange on the product I received which was not present on the photo. If I had seen the orange on the product I would not have ordered it. This is an annoying fact and should be reported.
A
Rating: 2 out of 5
I was at home on the day of delivery and the driver didn't even ring. I simply received a text message telling me that in my "absence" the parcel had been dropped off at a relay point a long way from my home. TNT sent me back to Headict, with no reimbursement of shipping costs to date. To be avoided.
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A
Rating: 2 out of 5
I was satisfied with my first order because I received the package on time and my credit card was charged correctly. I am not at all satisfied with my second order. I placed my order on 23.12.2015 and never received my package. Today is 02.03.2016 and still nothing.
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A
Rating: 2 out of 5
Late delivery
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A
Rating: 2 out of 5
I ordered a customizable snapback with a green underside, but I received an all-black cap and the typeface is small compared to the one on the site. Big disappointment.
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A
Rating: 3 out of 5
Many difficulties in registering a delivery address different from the billing address
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A
Rating: 2 out of 5
The parcel arrived within 24 hours but not at home, the TNT service is incompetent, given that they always drop the parcels off at the relay services, citing absences from home Customer service cannot be reached by telephone? Very poor rating
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A
Rating: 3 out of 5
shipping costs not indicated for Switzerland a third of the price of the caps is too much
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A
Rating: 2 out of 5
no i received the jacket but some buttons are missing bad quality
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A
Rating: 3 out of 5
Poor quality. it's "made in china" (not indicated on the site for a hat). I expected better. the return went well despite a late refund.
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A
Rating: 3 out of 5
I sent you a return for an exchange of the unpcomqmh order, to this day I still have not received the product. Delcour Franck
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A
Rating: 3 out of 5
The gift box arrived completely ripped off and impossible to use.
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A
Rating: 3 out of 5
a problem with a debited payment that had not validated my order. It's a pity that we have to do the research to prove the payment, make copies of bank statements and so on, when the service should be provided by the supplier. Fortunately, all's well that ends well....
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A
Rating: 2 out of 5
Package shipped very late, customer service unable to make up for the delay, did not call back even though they should have after asking... Embroidery on personalized caps not up to scratch... My previous orders were of far better quality. Not sure I would recommend...
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A
Rating: 2 out of 5
the size did not fit we were obliged to send the item back for exchange at our expense
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Response from HEADICT
Hello, Thank you for your comment, in the case of an exchange we do a 50/50 split: the customer sends the product back at their expense and we send the exchange back at our expense. Best regards, The Headict team
A
Rating: 3 out of 5
Approximate delivery date to be regularly updated on the customer account in case of parcel delivery problems. Don't wait for the customer to contact you before reacting in case of parcel delivery problems; even if the customer service reaction was quick.
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A
Rating: 3 out of 5
The cap arrived crumpled and in a simple cardboard box with no protection, I've already received caps where the back was rigid while this one wasn't at all... But the embroidery and colors are very well done.
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Response from HEADICT
Hello, We are surprised by your return, we take great care to send caps in a rigid cardboard box the size of the product. Was the box damaged on receipt? Concerning the back of the cap, it's flexible like the classic snapback models from New Era or Obey, which makes it possible to adapt to everyone's head. Have a nice day, The Headict team
A
Rating: 3 out of 5
The hat is one size but it is super large, it's a shame for such a price with the embroidery rather small on it. I am generally satisfied but it is a bit the "black point" of the order super large hat.
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G
Rating: 3 out of 5
Long delivery time. email for review I received before product was delivered. Nicely packed though.
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G
Rating: 3 out of 5
Speed of delivery from France is fast. Should speed become more important this would be insufficient.Service no experience with it
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A
Rating: 3 out of 5
The cap is of good quality, but the embroidery quickly frayed on some of the letters, which is very disappointing. I even avoid wearing it, which is a shame, so as not to damage it further..... So I'm disappointed in the end.
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