Nice quality caps, but it's a shame that on one of the two ordered, the threads stand out from the customization. It spoils the look. I don't know if you make a commercial gesture in this kind of case, but it would be nice given the state of the cap.
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Acheteur Vérifié
Rating: 3 out of 5
I'm a little disappointed with the quality of the embroidery, the finish and the alignment of the personalized logo, I was expecting much better for the price... On the other hand, the quality of the cap is really good!
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Response from HEADICT
Hello, Thank you for your order. For your information, we embroidered the cap twice. The result of the first attempt was not satisfactory for our embroidery craftsman. Your logo was partly produced in 3D (according to your instructions). We invite you to leave a photo of the embroidery, so that users can get an idea of the result. Good day, l
A
Acheteur Vérifié
Rating: 3 out of 5
The personalized caps are perfectly made and of very good quality, but I only received one of the 2 caps I ordered, even though I paid for two. I'm still waiting for my request to be answered by headict customer service.
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Response from HEADICT
Hello, Thank you for your order. Yes, we did forget. As soon as we received your e-mail, we replied and sent you the missing item. Have a nice day. The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
The cap size is standard, so it's just right for some people. Logo space is small. Nice rendering. Unfortunately it's expensive, given the points of dissatisfaction.
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Response from HEADICT
Hello, sorry to read that you are not entirely satisfied. Indeed, the size of our caps respect the standards, that is to say, for a head circumference ranging from 55 to 59 cm as indicated in the product sheet. We are very attentive to the quality of our products. Our customizable caps are of "brand" quality and have recently been made from eco-responsible materials (recycled cotton).
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Acheteur Vérifié
Rating: 2 out of 5
I have not received the order
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Response from HEADICT
hello, you placed an order on our site on 1may (bank holiday), it was dispatched on 2/05 and delivered to a Chronopost relay point on 5/05. An e-mail with your tracking link was sent to you on 2/05 as well as an SMS when your parcel arrived at the Chronopost relay point. Your order was dispatched and delivered within 3 days. have a nice day. If that's not short enough, we offer the following delivery options
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Acheteur Vérifié
Rating: 2 out of 5
I try to return my parcel, I write to customer service... No reply
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Response from HEADICT
Hello, unfortunately we don't have any emails from you to help you with your return request. Please do not hesitate to send your request to our customer service department, by e-mail at [email protected] or directly by telephone on 04 50 45 80 02 (available Monday to Friday, 9am/12.30pm and 1.30pm/17pm). Please find the link to our exchange & returns page. Have a nice day. https:/
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Acheteur Vérifié
Rating: 3 out of 5
Sewing quality is not crazy
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Acheteur Vérifié
Rating: 2 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
-
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
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Acheteur Vérifié
Rating: 3 out of 5
Delivery times
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Response from HEADICT
Hello, The caps you ordered were to be personalized. Additional time is required to complete the embroidery in our workshop. This is indicated on our website. (plus a bank holiday during delivery...) have a nice day Team Headict
A
Acheteur Vérifié
Rating: 2 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
-
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Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
Hello, thank you for your comment. We will pay the shipping costs for orders over 49. You have not paid any shipping costs as your order amounted to 79.90. According to our return conditions, the customer bears the return costs. Best regards from the Headict team.
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Acheteur Vérifié
Rating: 3 out of 5
Average textile quality: the basic black cap has already lost some of its blackness in just a few months. The logo, on the other hand, is still in good color, black and white.
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Acheteur Vérifié
Rating: 2 out of 5
The cap I ordered hurts my forehead and leaves a mark every time. I don't use it anymore.
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Response from HEADICT
Hello, Thank you for your order. Our caps are standard size and have an adjustment system at the back. This size corresponds to a head circumference ranging from 55 to 60cm. Perhaps a larger size would suit you better. Please do not hesitate to contact us at [email protected] for further information. The Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery times not respected. On 2 occasions.
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Response from HEADICT
Hello, Thank you for your orders. I have noticed a problem with the delivery of one of your orders. Your parcel was dispatched within the timescale to which we commit ourselves. I have no further information on the reasons for this delay from Colissimo. For the second shipment, you selected delivery within 48 hours and the delivery time was respected. Supported tracking
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Geverifieerde koper
Rating: 2 out of 5
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Response from HEADICT
Hello, Please do not hesitate to give us the details of your dissatisfaction so we can improve. The Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery not great
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
The shape of the cap is not great with the angle in the middle. Quality embroidery and fast delivery.
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Acheteur Vérifié
Rating: 2 out of 5
The size of the cap I bought (59) does not correspond to the size mentioned on the website (58-59). By using your instructions to determine the size of the cap (58cm), I end up with a cap that's too big, the time and trouble of returning the package and 10.50 in shipping costs. And I still can't cover my head properly.
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Acheteur Vérifié
Rating: 3 out of 5
Improve cap size
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 2 out of 5
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Verifizierter Käufer
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
More precise sizing. Returns available.
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Acheteur Vérifié
Rating: 3 out of 5
No return possible. Head size imprecise (between 55 and 56 or 57cm).
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Verifizierter Käufer
Rating: 3 out of 5
-
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
-
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Geverifieerde koper
Rating: 3 out of 5
No notice of delivery
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Geverifieerde koper
Rating: 2 out of 5
Very slow delivery with little communication.
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Response from HEADICT
Hello, you are right, that's why since your last order, we have changed our providers for the delivery with now much shorter delays. Thank you Headict Team
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Verifizierter Käufer
Rating: 2 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
Hello, I've just placed two orders with you and I don't have any coupons. What's more, one of the orders still hasn't been delivered... In short, the offer is nice but the service leaves something to be desired. I'll have to see if there's any improvement on my next orders.
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Response from HEADICT
Hello, your second one has a longer preparation time because it is a personalized product. The manufacturing time is 8 to 10 days. The personalization of your hat is finished and your order is being delivered. I can confirm that you have available loyalty points that you can convert into discount vouchers. You can see them in your p
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Acheteur Vérifié
Rating: 3 out of 5
very small large sizes, poor shipping packaging
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Verifizierter Käufer
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
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Acheteur Vérifié
Rating: 3 out of 5
With my last order, I don't feel like I received what I ordered on your site. I am disappointed with some items.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, the product I bought to clean my cap doesn't work. There are still the same marks.
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Geverifieerde koper
Rating: 2 out of 5
My order was days late and the product is different from the one shown on the website.
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Response from HEADICT
Hello, Thank you for your order, we apologize for the slight difference between the online item and the received item. We have changed deliverers and delivery times are now shorter and generally respected. For more information I remain available at [email protected] I wish you a pleasant end of the day. Kind regards
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Acheteur Vérifié
Rating: 3 out of 5
Stetson delivers caps with minor flaws
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Response from HEADICT
Hello, thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to explain your concerns. We look forward to hearing from you! Kind regards, The Headict team
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