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A
Rating: 3 out of 5
delivery to the other end of my town instead of a nearby collection point, otherwise very good.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 2 and 3 stars
Reset filtersG
Rating: 3 out of 5
My buff was broken on arrival I hesitated a lot to send it back, but was reluctant to go through the hassle AND I was really looking forward to it so I just glued the hole and took it for granted, but too bad it wasn't seen
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A
Rating: 3 out of 5
Everything is perfect at Headict, except for the delivery since my order was never delivered (change service provider (Colissimo)). A customer who was always very satisfied...
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A
Rating: 2 out of 5
Poor quality, no lining, super fragile waistband. Expected between 7 and 10 days delivery and finally 15 days, super...
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A
Rating: 2 out of 5
Bonjour je n'est toujour pas reçu ma cap la poste doit vous tenir au courant car je les et appelé pour leur dire que depuis le 17/07 toujour pas de colis merci romain cabaud
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A
Rating: 2 out of 5
I chose Colissimo delivery and it was impossible to evaluate the product as it never arrived ... I suspect that the problem is not with your site but with the service provider (who is often incompetent) but I'll take advantage of this review to see if any action on your part is possible.
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Response from HEADICT
Hello, Thank you for your comment. As indicated on the tracking link, your package could not be delivered and is in return shipper. We invite you to return to our customer service via [email protected] to confirm your delivery address. Kind regards, The Headict team
A
Rating: 3 out of 5
Bonjour a tous Je pensais trouver sur votre site qui m'a bien séduit des chapeaux de qualité (bailey spécialiste americain )qu'elle surprise et déception en découvrant provenance chine il serait important de le signaler. A product that can be found on any market in France for 30 euros.
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Response from HEADICT
Hello, thank you for your comment. Most of our hats are indeed made in Asia. However, we remain at your disposal to guide you in your choices. Sincerely, The Headict team
A
Rating: 3 out of 5
One of the 2 caps delivered has a defect, I made a request to Customer Service, I had a quick return requesting photos (09/07) and since then nothing, despite a reminder. My email address: [email protected]
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Response from HEADICT
Hello, Thank you for your order. As indicated by email: New Era inserts a cardboard backing behind the back of the cap to hold the front of the cap in place during packaging. This means that the sweatband will drop during packing. However, it will return to its normal shape after being worn several times. Kind regards, The Headict team
V
Rating: 3 out of 5
Goods arrived without delivery note/invoice and return form
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Response from HEADICT
Hello, to protect the environment, we do not send printed invoices and delivery bills. You can find your invoice in your customer account. You can also find the return form on our website at https://www.headict.de/content/7-ruckgabe-und-umtausch. If you have any questions or queries, our customer service team will be happy to help. Best regards from the Headict team.
A
Rating: 3 out of 5
Package not received.
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Response from HEADICT
Hello, Thank you for your order. Due to an incomplete delivery address, your parcel was dropped off at a relay point and was picked up on Monday 13th July. Kind regards, The Headict team
V
Rating: 3 out of 5
The item I ordered was initially not available. I was not informed of this. It was only when I asked that it was delivered - albeit a few weeks late. Nevertheless: THANK YOU!
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Response from HEADICT
Hello, some products on our website say "Delivery within 14 days". These are products that we first have to reorder from the manufacturer. This is why it takes a little longer than usual. Best regards from the Headict team.
A
Rating: 2 out of 5
Response by email to my requests on order tracking within 3 to 4 days Delivery to the deconfinement within 3 weeks. No information on order if no reminders. Shame.
Otherwise quality product. To be seen over time. 3 embroidered caps
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Otherwise quality product. To be seen over time. 3 embroidered caps
A
Rating: 3 out of 5
Thank you
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A
Rating: 2 out of 5
Delivery very late, disappointed by the commercial gesture
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A
Rating: 2 out of 5
Very long delivery (no stock so waiting for supplier) Product quite different from the website photo Very quick refund, which is very positive.
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A
Rating: 3 out of 5
Very good product, as described, but the price of delivery is too high and there's no offer of a free collection from a parcel relay. You have to make a margin .....
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A
Rating: 2 out of 5
The photo did not match the product.
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V
Rating: 2 out of 5
Unfortunately the first order took a very long time. The items I ordered were different in size so I had to return them. The postage was 13 and I was charged another 9 for the exchange and the associated new postage. The bottom line is. I have paid a total of 31 in postage costs for one order and one exchange and will order elsewhere in the future.
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Response from HEADICT
Hello, according to our return conditions, the customer pays the return costs. As your address is in Austria and not in Germany, the shipping costs are considerably higher. However, we have covered the shipping costs for the exchange. It was not charged. Best regards from the Headict team.
G
Rating: 3 out of 5
Unique that my favorite stetson cap was still available to order from you guys. Shipped quickly, glad to receive it soon. I think it was sent with a DPD daughter and DPD is so bad in its service, that I 'found' my package by coincidence at a service point when I went by for another package...Both were not even offered at my home address, but dumped at the service point without notice.
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G
Rating: 3 out of 5
DPD delivered the package to the wrong address. "At the neighbors" Only it's not my neighbors. It's a different street. This is not your fault, but the fault of DPD. Kind regards, Erik
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G
Rating: 3 out of 5
The delivery did take a very, very long time.
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A
Rating: 3 out of 5
I placed an order on May 17th and to this day I still haven't received anything even though it was a surprise to offer and they said it would take 7-10 days to arrive ... Disappointed .
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A
Rating: 3 out of 5
I placed a first order and I was really extremely satisfied with my 2 caps and even my students want to order from me.
So I immediately reordered 3 caps but disappointingly the cut has changed slightly so the caps don't look great on me.
As for customer service, an e-mail was sent but I haven't received any feedback (what a shame).
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So I immediately reordered 3 caps but disappointingly the cut has changed slightly so the caps don't look great on me.
As for customer service, an e-mail was sent but I haven't received any feedback (what a shame).
A
Rating: 3 out of 5
3 weeks late
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A
Rating: 3 out of 5
Lousy delivery, but it's just like Colissimo Engraving and color are in line. On the other hand, average quality, especially on the back of the plastic cap, which isn't very comfortable.
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A
Rating: 3 out of 5
Very good product good quality After I ordered two personalized caps and one of them arrived with a spelling mistake...
So I made a complaint and I'm still waiting for an answer...
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So I made a complaint and I'm still waiting for an answer...
G
Rating: 3 out of 5
Article fine. Organization poor.
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A
Rating: 2 out of 5
For the moment I still haven't received anything, so I can't assess the quality of the merchandise, but customer service-wise, it's not great because there's no order tracking and no confirmation of payment.
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Response from HEADICT
Thank you for your comment. We confirm that an order confirmation and your tracking link have been sent to you by email. Please check your SPAMS. Kind regards, The Headict team
A
Rating: 2 out of 5
Damaged caps Late delivery
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Response from HEADICT
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at [email protected] Kind regards, The Headict team
A
Rating: 2 out of 5
No communication on delivery dates and tracking. The product purchased was a replacement for an existing product ordered on your site 2 years ago. The product delivered was not the same as the one ordered two years ago. Customer service was rated at 3 stars pending action.
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Response from HEADICT
Thank you for your order. The tracking link sent by the post office was not delivered due to a malfunction. We apologize for the inconvenience. We would like to confirm that the hat you have just ordered does not correspond to the one you previously purchased, as they are two different models: one is a docker (as indicated in its title) and the other is a classic lapel hat. Kind regards, Headict
G
Rating: 2 out of 5
The website didn't allow adding custom text to a cap. For me it was really frustrating because we planned to add custom text. Why provide the option if the system doesn't allow it?
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G
Rating: 3 out of 5
I don't find the failure to return free of charge to be customer-oriented. The fact that you cannot then return discounted items at all is really a bad thing.
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A
Rating: 3 out of 5
Poor quality for 28 e
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A
Rating: 3 out of 5
I would like to reply to your questionnaire because the hat I bought is already pilling, so I am not at all satisfied with the quality and I will avoid your site in the future.
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V
Rating: 3 out of 5
You should reconsider the parcel service. And customer service responds very quickly but is playing for time. Parcel was hanging somewhere in Melle in a depot for a few days. Could have been there sooner.
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Response from HEADICT
Hello, thank you very much for your opinion. You ordered the hat on 23.12.19 in the evening and we shipped it on 24.12.19. Due to the many holidays, DPD was only able to deliver on 02.01.20. Best regards from the Headict team.
A
Rating: 3 out of 5
The package did not arrive within 48 hours as announced. I was out of town when it arrived. Fortunately I got it back without any problem when I came back. So 2 stars.
The hat is perfect, so 5 stars.
The customer service issue does not apply. I did like being able to track my parcel online. So 3 stars.
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The hat is perfect, so 5 stars.
The customer service issue does not apply. I did like being able to track my parcel online. So 3 stars.
Response from HEADICT
Hello, Thank you for your order. However, as indicated on the site when selecting delivery methods, it takes 5 to 6 days to send a letter from France to Canada. Kind regards, The Headict team
V
Rating: 3 out of 5
I find it impertinent of you not to enclose a returns bill with the ordered goods. This means that the customer is stuck with the postage costs and pays twice if he returns a hat.
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Response from HEADICT
Hello, thank you for your message. According to our return conditions, the customer bears the return costs. https://www.headict.de/content/7-ruckgabe-und-umtausch Best regards from the Headict team
A
Rating: 3 out of 5
First experience with headict: negative I have just returned the defective product, at my expense I am waiting for headict to follow up ...
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Response from HEADICT
Hello, Thank you for your comment. We apologize for the inconvenience and invite you to contact our customer service via [email protected] so that we can resolve this. Kind regards, The Headict team
A
Rating: 2 out of 5
not the right hat, not the right size (yet ordered the same size as usual)
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A
Rating: 3 out of 5
Your internet site doesn't work When you click on the basket it doesn't take anything 1 time 2 times 3 times it ends up in the Hat Shop.
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Account suspended
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