I placed an order for stock merchandise with a substantial discount for Black Freiday. I was charged directly to my credit card. Shortly afterwards, I received an e-mail saying that the main article was no longer available. I asked for the same discount on the chosen article (which was less suitable for me than the original article).
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Acheteur Vérifié
Rating: 3 out of 5
I had made a custom logo on the side of the cap .... Missing on delivery
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Acheteur Vérifié
Rating: 3 out of 5
I was surprised by the size of the choker I received, I wasn't expecting this type of item at all... May I suggest that you indicate the dimensions of this type of item in your online catalog... Best regards.
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Acheteur Vérifié
Rating: 3 out of 5
It's not the cap I'd selected, nor the color or shape.
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Acheteur Vérifié
Rating: 3 out of 5
a justified change of product type, however it would have been appreciated if this had been indicated before placing a personalized order which is neither exchanged nor reimbursed. Too bad, because up to now it's been perfect.
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Geverifieerde koper
Rating: 3 out of 5
Ordered wrong product and in addition must send back at my own expense with track and trace, so beret of 40 euros cost me 18 euros on shipment and did not get desired product. I am still waiting my costs 40 euro refunded to my bank account
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Acheteur Vérifié
Rating: 2 out of 5
Impossible to evaluate for the moment as I still have no news of my order placed more than two weeks ago.
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Acheteur Vérifié
Rating: 3 out of 5
Pay for the return pfffff and be forced to print a voucher when it is so simple to send us an invoice with a note for the return.
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Verifizierter Käufer
Rating: 2 out of 5
Goes better
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Response from HEADICT
Hello, thank you for your comment. We would be pleased if you could let us know what you are not satisfied with. Please contact customer service at [email protected]. Many thanks and best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Can't see our logo on the site properly. Received my hat quickly but can't see the logo at all. Very disappointed with my purchase
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Verifizierter Käufer
Rating: 3 out of 5
After ordering it took quite a long time until delivery Ca 14 days.
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Response from HEADICT
Hello, you have ordered a personalized snapback, as stated on our site it takes 7-10 days as we need time for personalization. Best regards from the Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hat too small for a man
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Acheteur Vérifié
Rating: 3 out of 5
Product not as described due to a badge that is not on the item.
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Acheteur Vérifié
Rating: 3 out of 5
Received wrong size for a Bob, ordered size S, received M. The returnBAL postal service did not work.
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Geverifieerde koper
Rating: 3 out of 5
It turned out bigger than I thought. Would have preferred a ? Smaller model
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Geverifieerde koper
Rating: 3 out of 5
Flat cap did not look nicely finished, push button front visible which is ugly. Maybe I can exchange it ?
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Acheteur Vérifié
Rating: 3 out of 5
I was expecting a comfortable cap. Instead, I got a piece of junk made in china.
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Acheteur Vérifié
Rating: 3 out of 5
Hello, for my 1st cap with personification request, the side inscription is not straight (not horizontal): too bad because I often order custom. In short, I have to find another manufacturer if nothing is done. French know-how has disappeared. Thank you.
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Response from HEADICT
Hello, thank you for your comment. As indicated on the site, we make every effort to get as close as possible to the design requested, but there may be minor changes to the final rendering. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Item not received the first time but quickly reshipped. I advise you to drop the colissimo service, they are liars and dishonest. I've had a personalized cap made, and apart from one spot where the embroidery is a little loose but not serious, it's superb.
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Acheteur Vérifié
Rating: 3 out of 5
I ordered a DBZ cap from Headict. The site is well designed and delivery was fast. I am however very disappointed with the quality of the capslab cap. The top button isn't centered at all, and the stitching isn't very good. I hope it will be as sturdy as I expected. I also found it 10 cheaper near me. Apart from the quality of the product, there's nothing to say about the service.
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Response from HEADICT
Hello, Thank you for your order and your comment. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
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Acheteur Vérifié
Rating: 2 out of 5
I returned the package because the hat is too big.
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Response from HEADICT
Thank you for your comment. However, as indicated on the site, this is a beret and not a cap, hence the "wide" appearance. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Hello, I have just picked up the package for my order 299788 and the contents do not match. I had ordered a Hester copper hat and instead I received a brown wool Stetson hat with a feather, reference 2528101. Could you please explain to me how to obtain the product of my original order? cdt, Aurélien SICAUD
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Response from HEADICT
Hello, Thank you for your order. An email was sent to you on 06/08 to regularize the situation. Is this one in your SPAMS? Kind regards, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Letters on the side are sloppy . Visor on the short side is 20 mm different from the other cap See order rxurqlrti P van Loon Spaarnestraat 152 3812 HK amersfoort
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Acheteur Vérifié
Rating: 3 out of 5
I have mixed feelings. The caps are well made, but the lack of any indication as to whether the embroidery is more feminine or masculine is cruelly lacking. The rendering on a computer screen is not necessarily faithful to reality. I end up with a cap I can't wear. The color of the embroidery isn't actually masculine...
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Acheteur Vérifié
Rating: 3 out of 5
I love your products, but it's now been 2 deliveries that are not going well. My order dates from 27.07 and the product still hasn't arrived and is still marked as "En cours d'acheminement" on the Colissimo website.
I find that your site lacks a contact number to reach you and allow the customer to make the link between Colissimo and Headict.
Manuel Blin
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Response from HEADICT
Thank you for your loyalty. You'll find our telephone number at the top of the page and all the customer service information at the bottom of the page. Please don't hesitate to contact us again at [email protected] and we'll get things sorted out ; -) Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Several orders and always too long a delivery time, especially during sales periods.
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Response from HEADICT
Thank you for your loyalty. As indicated on the site, product customization takes 7 to 10 days in addition to shipping to Belgium. Sincerely yours, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Package stored in Click&Collect with broken seals, therefore unworkable. In addition, due to inadequate packaging, the frame of the pair of glasses is broken (absence of foam or other protective materials).
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Response from HEADICT
Thank you for your comment. It is indeed possible that the parcel was damaged in transit. We apologize for this. Please contact our customer service department at [email protected] Kind regards, The Headict team
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Acheteur Vérifié
Rating: 3 out of 5
When you set a new delivery address, it would be good to respect it.
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Acheteur Vérifié
Rating: 3 out of 5
Preparation time too long (2 weeks)
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Response from HEADICT
Hello, Thank you for your order. As indicated on the website, 7 to 10 days are necessary for product customization. Each order is treated individually, personalized, cleaned and packaged before shipment. Best regards. The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I sent you back a cap for modification and you sent me back the same one without making the modification. I paid the colissimo for nothing. Sav not great I'm disappointed
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Geverifieerde koper
Rating: 2 out of 5
Good afternoon I have ordered a hat is to 2 days arrived quickly but I was not satisfied with the model so sent back for almost 15 euros for another model and 20 euros extra payment because he was more expensive neatly transferred sent via DHL after 4 days myself had to inquire whether it had arrived got message of yes but am still waiting for the new model hat are already
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Acheteur Vérifié
Rating: 2 out of 5
I had ordered a grey beanie and received a black one.
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Response from HEADICT
Hello, thank you for your comment. Please contact our customer service department at [email protected] with photos of your dark heather beanie. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
a little disappointed with the last purchase, the size l is much larger and the shape is different from the hat I wanted and has a lack of ventilation so the straw remains very wet and deforms the hat.
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Geverifieerde koper
Rating: 3 out of 5
Delivery took over 14 days.
Too bad.
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Acheteur Vérifié
Rating: 3 out of 5
3 hats ordered. 2 hats have a defect and the 3rd, the size indicated on the site does not correspond. Return coupon not respected because I wanted the exchange of a hat and avoid paying shipping again. Everything was refunded to me except the shipping costs of the return which should have been (see right INC) A voucher of 15 is offered to me but good more very desire to order.
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Acheteur Vérifié
Rating: 2 out of 5
No 1-800 number and we trust that returns from Canada are very expensive.
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Response from HEADICT
Hello, Thank you for your order. We are indeed based in Annecy, France, which explains the time difference with Canada. Best regards, The Headict team
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Acheteur Vérifié
Rating: 2 out of 5
The cap I ordered is not the one I would have liked to have. It is different in visor size and cap height, even though I have the "same" model.
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Response from HEADICT
Thank you for your order. The New Era cap you have selected is correctly sized on the website. Sincerely yours, The Headict team
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Acheteur Vérifié
Rating: 2 out of 5
Scam I ordered an embroidered cap. I end up with a very small embroidery on the side, nothing to do with the photos shown on the site.
1st and last order from you.
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Response from HEADICT
Thank you for your order. Your cap has been ordered as a product as it is not available on the personalization module.
G
Geverifieerde koper
Rating: 3 out of 5
Too bad shipping costs are yours if a cap does not fit or is not good, otherwise everything is done correctly and they are top products.
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Acheteur Vérifié
Rating: 3 out of 5
The products were as described and very pretty. On the other hand, express delivery was a useless extra cost with an unscrupulous carrier, a real shame.
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