Customer reviews of HEADICT

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/05/2020 à 08h10

Sewing of caps very unpleasant once worn, low-quality model and fabric.
Good customer service, delivery time OK

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/04/2020 à 09h07

A nice product, but for the price, the New Era doesn't give off the same impression of quality as a classic model. Embroidery finish not great

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/04/2020 à 09h31

Wide choice

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/04/2020 à 08h11

super

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/04/2020 à 08h51

8-day delivery Bravo considering the situation

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Acheteur Vérifié

Rating: 2 out of 5

Published on 10/04/2020 à 09h50

For the moment I still haven't received anything, so I can't assess the quality of the merchandise, but customer service-wise, it's not great because there's no order tracking and no confirmation of payment.

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Response from HEADICT Published on 16/04/2020

Thank you for your comment. We confirm that an order confirmation and your tracking link have been sent to you by email. Please check your SPAMS. Kind regards, The Headict team

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/04/2020 à 08h07

Nickel as usual

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Acheteur Vérifié

Rating: 2 out of 5

Published on 03/04/2020 à 11h43

Damaged caps Late delivery

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Response from HEADICT Published on 06/04/2020

Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at [email protected] Kind regards, The Headict team

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/04/2020 à 08h20

Fairly fast service. Good quality product, as advertised on the site.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/04/2020 à 08h31

Nothing to say about the delivery, just a little late but with the conditions, I think it's normal. On the product, I hoped it would be more flexible But I'm counting on it.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/04/2020 à 08h14

I haven't had any contact with customer service, but the packaging is fine. I'm happy.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/03/2020 à 09h37

Compliant.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 22/03/2020 à 09h46

Top

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Acheteur Vérifié

Rating: 4 out of 5

Published on 21/03/2020 à 09h20

Beautiful cap with superb brim

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/03/2020 à 18h17

Finally, delivered on time

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/03/2020 à 17h08

Good quality, but a stitch skipped at the back fastener.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/03/2020 à 10h48

It was a first, but it won't be the last

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Verifizierter Käufer

Rating: 4 out of 5

Published on 13/03/2020 à 10h13

Contrary to the announcement, the goods did not arrive after 5-7 days but only after 14 days. The cap fits well. However, I have to make the adjustment at the back larger than with other caps (other brands). That would then be a criterion for me not to buy another cap here.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/03/2020 à 17h50

To this day, I've never been disappointed, except for a slight problem on my last order where a child's cap was to be embroidered with a first name and upon receipt, no embroidery, awaiting a reply from customer service.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 12/03/2020 à 09h10

No communication on delivery dates and tracking. The product purchased was a replacement for an existing product ordered on your site 2 years ago. The product delivered was not the same as the one ordered two years ago. Customer service was rated at 3 stars pending action.

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Response from HEADICT Published on 13/03/2020

Thank you for your order. The tracking link sent by the post office was not delivered due to a malfunction. We apologize for the inconvenience. We would like to confirm that the hat you have just ordered does not correspond to the one you previously purchased, as they are two different models: one is a docker (as indicated in its title) and the other is a classic lapel hat. Kind regards, Headict

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Geverifieerde koper

Rating: 2 out of 5

Published on 09/03/2020 à 10h23

The website didn't allow adding custom text to a cap. For me it was really frustrating because we planned to add custom text. Why provide the option if the system doesn't allow it?

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/03/2020 à 15h54

Super hat and very good material of superior quality. Very satisfied with my order. Would recommend.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/03/2020 à 09h05

Very nice cap, but the size doesn't fit very well.
Cap for 6-12 months, my son is 9 and it is much too big.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 01/03/2020 à 18h29

Fast delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 28/02/2020 à 10h43

slight sewing fault customization

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/02/2020 à 12h32

The only downside is the time it took to process my order (purchase made on a Wednesday, dispatched the following Monday...) The quality is very good and Customer Service responded quickly.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 26/02/2020 à 10h00

Short delivery times and great products

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Acheteur Vérifié

Rating: 4 out of 5

Published on 25/02/2020 à 09h25

Apart from a small delivery problem, nothing to complain about, perfect customer service. I highly recommend it.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/02/2020 à 11h22

The cap is great'.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 23/02/2020 à 09h14

A little disappointed by the quality of the hat...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 20/02/2020 à 10h45

Very nice embroidery and color

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Acheteur Vérifié

Rating: 4 out of 5

Published on 19/02/2020 à 09h34

Disappointed with the quality of my last order

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Acheteur Vérifié

Rating: 4 out of 5

Published on 17/02/2020 à 12h53

Delay a little long but otherwise very satisfied overall. I will definitely recommend your company.

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Geverifieerde koper

Rating: 4 out of 5

Published on 16/02/2020 à 16h22

Right product perfectly on time

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/02/2020 à 16h02

Product description is not clear

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Acheteur Vérifié

Rating: 4 out of 5

Published on 16/02/2020 à 11h29

Great value for money and wide choice. At the top

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Geverifieerde koper

Rating: 4 out of 5

Published on 15/02/2020 à 12h36

Fine

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/02/2020 à 22h33

Hello, After a parcel lost at Colissimo without any information from them, then a return of the parcel followed by a TNT passage with absence and an erroneous SMS from them, I got my parcel back. Throughout these 2 months, the Headict service has been top notch: understanding, competent, responsive. It's a shame that the delivery service providers aren't up to scratch...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/02/2020 à 09h05

Hello, I'm delighted with your products (I recommended some in the process), and I like your site, what I propose to you I put a downer on the delivery because I'm 65km from you (in Switzerland), and my package left for Roissy, then plane to Zurich before returning ... I know there's not much you can do about it, but I think we can/should all look for solutions...

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Response from HEADICT Published on 24/02/2020

Hello, thank you for your confidence. However, shipments to Switzerland necessarily transit through Roissy, which is the reference customs point. Kind regards, The Headict team

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/02/2020 à 07h42

Very disappointed by the hats: The straw hat was very stiff and really uncomfortable, and the other one, although it was a brand name (and I'm used to this brand), didn't fit either, it didn't fit on my head. Of course we returned the items, the refund has already been made and that's very good, but the shipping costs we had to pay were also very disappointing.

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