Hello, We apologize for the inconvenience. It is likely that this task was overlooked during order preparation. Please contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
I would have loved to receive the cap in the same box as you show in the video. Since I bought it to give as a gift, the presentation would have been more spectacular in a beautiful box with your logo. Your product is of very high quality. The only thing I found very expensive was the shipping (France/Quebec,Canada).
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A
Acheteur Vérifié
Rating: 4 out of 5
a successful order delivered on time despite a delay between the order on the internet (it is possible to pay by cheque) and a new confirmation of the order. happy new year jacqueline tronche
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A
Acheteur Vérifié
Rating: 4 out of 5
the hat didn't do everything right
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A
Acheteur Vérifié
Rating: 2 out of 5
Hat received with a defect, the mails were undone on one spot making a hole the size of a 2 coin, sending the item back would have cost me more than having it repaired by myself. Last time I order clothes online. Delivery on time RAS.
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Response from HEADICT
Hello, We apologize for the inconvenience. We look forward to hearing from you and in the event of a similar problem, please contact our customer service department at [email protected] or 0450458002. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
order delivered very quickly
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G
Geverifieerde koper
Rating: 4 out of 5
Fast delivery - product meets all satisfaction
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A
Acheteur Vérifié
Rating: 2 out of 5
Items are often not available in different sizes, and the desire to satisfy the customer is rather weak (there's no enthusiasm for finding a solution to a size/head size problem like the one I encountered recently).
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Response from HEADICT
Hello, We had indeed informed you that following your exchange request of 06/12, the cap requested in size S was no longer available. This product belongs to a past collection and is no longer produced. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Very satisfied. No comment.
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A
Acheteur Vérifié
Rating: 4 out of 5
Never been disappointed except for the loyalty points. You have to spend a lot for a small discount.
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Response from HEADICT
Hello, thank you for your loyalty. You will notice that following your subscription to our newsletter, many promotions are offered throughout the year (sales, black friday, ...). Sincerely, The Headict team
G
Geverifieerde koper
Rating: 4 out of 5
Good service, convenient website
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A
Acheteur Vérifié
Rating: 4 out of 5
hello, the service is generally good. the only problem I'd have is with the site, at the time of selection: for example, I didn't understand that the cap I was choosing was a rain cap, which led to some disappointment on arrival. There should be a better description of the materials used. Have a nice day. Catherine Laugier
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V
Verifizierter Käufer
Rating: 2 out of 5
I ordered a cap with my own lettering. The lettering was to be engraved. The leather emblem was not sewn in the middle and the engraving was unclean and some letters were illegible. Unfortunately, I was very disappointed. I had expected much more.
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Response from HEADICT
Hello, it looks like we have overlooked something. We apologize for the oversight. Please contact customer service at [email protected] and send us a picture so that we can resolve the matter to your satisfaction. Best regards, Your Headict Team
A
Acheteur Vérifié
Rating: 4 out of 5
Product conforms to expectations Delivery time respected Nothing to complain about
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A
Acheteur Vérifié
Rating: 4 out of 5
Top-notch personalization
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A
Acheteur Vérifié
Rating: 4 out of 5
I ordered an item at the beginning of December but it didn't arrive (distribution problem), so I had to call Headict again to get a replacement. In conclusion, customer service is a little slow to react to problems, but otherwise the item is perfect.
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V
Verifizierter Käufer
Rating: 4 out of 5
Actually quite good. A few gaps in the embroidery. Not quite neatly done. Looks quite good from a distance. Not so good up close.
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Response from HEADICT
Hello, our caps are embroidered with great care. It may be that we have overlooked something during processing. Please send us a picture for assessment to [email protected]. Best regards, your Headict team.
A
Acheteur Vérifié
Rating: 4 out of 5
I've been ordering for several years and I'm satisfied with the products I've bought, and the speed of delivery.
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A
Acheteur Vérifié
Rating: 4 out of 5
delivery is long but the site is very pleasant
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A
Acheteur Vérifié
Rating: 4 out of 5
Nice hat arrived after a week... Customer service was very responsive and as soon as they were informed, the delivery problem was resolved within 24 hours. What's more, they made a commercial gesture to apologize for the delay. In short, super: serious and starting!
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A
Acheteur Vérifié
Rating: 4 out of 5
nothing else to add
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A
Acheteur Vérifié
Rating: 4 out of 5
good nothing to say
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A
Acheteur Vérifié
Rating: 4 out of 5
Nothing to report. Excellent service
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G
Geverifieerde koper
Rating: 4 out of 5
Waiting time too long
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A
Acheteur Vérifié
Rating: 4 out of 5
care articles difficult to find on the site; specific section missing.
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A
Acheteur Vérifié
Rating: 4 out of 5
On-time delivery and product conformity
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A
Acheteur Vérifié
Rating: 4 out of 5
cool
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G
Geverifieerde koper
Rating: 4 out of 5
Fast delivery and cap completely meets expectations
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A
Acheteur Vérifié
Rating: 4 out of 5
Product corresponds to the visualization on the site. Delivery on time, Impeccable.
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A
Acheteur Vérifié
Rating: 4 out of 5
short
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V
Verifizierter Käufer
Rating: 4 out of 5
Cap itself of high quality. The embroidery itself is not very high quality and clean.
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Response from HEADICT
Hello, we attach great importance to high-quality and neat embroidery. Please send us a picture to [email protected] so that we can check the quality of the 3D embroidery. Best regards - Your Headict Team
A
Acheteur Vérifié
Rating: 4 out of 5
Super pretty hat
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A
Acheteur Vérifié
Rating: 2 out of 5
I didn't receive one item of my order ... the one I was waiting for the most. The personalized hat ... at 30 ...
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Response from HEADICT
Hello, we have contacted the postal services and your parcel was announced as delivered on 08/12. Have you still not received anything? If so, please contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
product meets expectations
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A
Acheteur Vérifié
Rating: 4 out of 5
well
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G
Geverifieerde koper
Rating: 4 out of 5
I was surprised that I ordered from a .nl and the follow-up page was all in french, fortunately the page was translatable. Shipping was extremely fast. Nice quality of the product. I will place another order soon and will not fill the review again after that.
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A
Acheteur Vérifié
Rating: 2 out of 5
not satisfied
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A
Acheteur Vérifié
Rating: 4 out of 5
a hat ordered too large was exchanged faster than expected and without any problem
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V
Verifizierter Käufer
Rating: 4 out of 5
Top caps
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A
Acheteur Vérifié
Rating: 4 out of 5
Everything went smoothly. Satisfied with the deadline.
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