A little disappointed with my contact with customer service. I wanted to personalize a cap with "special characters" and it wasn't possible to do this except as a prototype. I settled for a translation with the classic abcde... It's not exactly the cap I wanted, but the quality is still impeccable and the packaging in a small canvas bag is top-notch.
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Response from HEADICT
Hello, We simply specified that embroideries made from a typography or logo not listed on our module are made from 10 copies, as it will be necessary to calibrate our machines and software. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 4 out of 5
To exchange a product you have to send an email but you get no reply. No free returns. Products are top but service could be much better.
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V
Verifizierter Käufer
Rating: 2 out of 5
I am very disappointed with the returns service.
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G
Geverifieerde koper
Rating: 2 out of 5
In itself fine, but my hat is too small and return is not an option on an amount of 30 euros you seem to pay 18 euros return which is really a ridiculously high amount...is part of the service seems to me
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A
Acheteur Vérifié
Rating: 4 out of 5
Satisfied as always, despite the high price.
We think that customer loyalty needs to be reviewed (the points system does not build loyalty).
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A
Acheteur Vérifié
Rating: 4 out of 5
I had to fight to be delivered before I left on vacation due to a stock shortage, or so I was told ... I felt the goodwill and intention of my interlocutor but it was ric-rac ... Thank you for the cork headbands ... all is well ... we can now enjoy the cimfirt that the hats will bring to both me and my wife ... Metci.
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Response from HEADICT
Hello, As we told you by phone, we have a weekly restocking system with the Stetson brand, and although it was ordered from the supplier, we guaranteed delivery of your hat before you left on vacation. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
Super poor quality caps and poor return service
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Response from HEADICT
Dear, Do not hesitate to contact the customer service via [email protected] if you have any problem with your order. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Very satisfied
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A
Acheteur Vérifié
Rating: 4 out of 5
2 days delay in delivery, but apart from that no problem. Product is exactly as pictured.
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Response from HEADICT
Hello, After shipment on 08/06, a delivery attempt was made on 10/06, access to the delivery address being impossible, your parcel was given to the janitor 48 hours later. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
pleasantly surprised by the quality of your services
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G
Geverifieerde koper
Rating: 4 out of 5
Couple of small errors
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A
Acheteur Vérifié
Rating: 2 out of 5
The product itself is very good. However, it arrived 5 days late, so the birthday had passed and it was the planned gift... I am therefore dissatisfied with the service but not with the product. I would advise you to plan ahead.
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Response from HEADICT
Hello, we have contacted the postal services and they confirm that your parcel was delivered 48 hours after dispatch, i.e. on schedule. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Hello, I have just received my order and I am not satisfied because an embroidery is missing on the back of the cap and on the right side.
Best regards M.Barrère.
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Response from HEADICT
As indicated on your invoice, only the front text has been validated. You need to validate the side and back customizations in order for them to be taken into account. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
The only drawback is that the customer is responsible for return shipping costs in the event of a product exchange, which, when added to the initial shipping costs, significantly increases the final price.
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A
Acheteur Vérifié
Rating: 4 out of 5
Usually I'm always satisfied but on my last snapback cap customization I noticed a few flaws it was a bit badly sewn. ...and it's a shame you can't customize the gold label that's put on the cap to get a more real look.
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Response from HEADICT
Hello, If you have any comments, please contact our customer service department at [email protected] The stickers on the visors of our custom caps are created by us on a minimum production run of 5000 pieces. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
I did not receive my parcel dear me here it is
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Response from HEADICT
Hello, We have contacted the postal service and they did not respect the delivery schedule. We apologize for the inconvenience. The postage costs have been refunded. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Well-prepared product in its pouch and delivery received on time. No complaints.
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A
Acheteur Vérifié
Rating: 4 out of 5
Meets my expectations
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A
Acheteur Vérifié
Rating: 4 out of 5
Size large.. Mm the S/M.. Too bad
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A
Acheteur Vérifié
Rating: 4 out of 5
Package arrived torn.
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Response from HEADICT
Hello, It is indeed possible that a package is damaged during shipment and we apologize for this. Please do not hesitate to contact our customer service department at [email protected] if the products you have received have been damaged. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
my favorite products still in size xl
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A
Acheteur Vérifié
Rating: 4 out of 5
Very happy with my product, received on time. Thank you
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A
Acheteur Vérifié
Rating: 4 out of 5
good material, always available for large sizes
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G
Geverifieerde koper
Rating: 4 out of 5
Nicely packaged. Smooth order
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A
Acheteur Vérifié
Rating: 4 out of 5
AZE
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A
Acheteur Vérifié
Rating: 4 out of 5
I have been charged twice for the product and have never been reimbursed for the overpayment.
Please take the necessary steps.
Sincerely, Clément Chauveau (0673936186)
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Response from HEADICT
Hello, the initial order was not taken into account, please excuse us. We have of course refunded the 29.50 euros. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 4 out of 5
Delivery to NL. Normal delivery. 4 to 5 days.Webshop overview and creation of own cap etc. Good, nice and clear, prices are reasonable. The product itself is really good as well as the nice bag where your cap comes in. I only did a creation on the back of the cap and it's not there. I just find that a shame but other than that I have nothing to complain about and will definitely order more.
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A
Acheteur Vérifié
Rating: 4 out of 5
Order well received and compliant, I thought the delivery would be a little fast ...
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A
Acheteur Vérifié
Rating: 4 out of 5
Goods ordered on 30/04 and received on 30/05. Apparently there was a manufacturing problem in the workshops. I was refunded 20 of the total amount of my order.
I would like to point out that your customer service is very good, I always got answers to my questions quickly. What's more, the caps are beautiful and of good quality.
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A
Acheteur Vérifié
Rating: 4 out of 5
Not disappointed with my purchase
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A
Acheteur Vérifié
Rating: 4 out of 5
1 week delay + embroidery forgotten on the back of 131 caps, which added two weeks to the wait. Responsive customer service if called. However, the products are of very good quality, and as described.
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Response from HEADICT
We did forget the embroidery on the back of the caps, and were able to make up for this immediately. Deadlines were met, however, and with 11 different centers to order, it took a month to personalize each product.
A
Acheteur Vérifié
Rating: 4 out of 5
while on the internet on the Maison Laulhère website and on the Headict website, the brand's beret is delivered in a luxury box (image of the brand); I received the beret in a simple pouch; curious; otherwise, the merchandise is in order and delivery is fast.
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Response from HEADICT
Hello, We apologize for the inconvenience. They were unable to restock our stock. A box will be sent to you as soon as it is restocked. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
The cap is much too big. The shape doesn't suit me at all. I can't return the product when I'm not satisfied because it's a personalized cap.
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Response from HEADICT
Hello, We take care to provide a description of each of our products, whether it's shape or size. As the embroidery is your choice, the cap cannot be returned to us. However, it is possible that a defect may have been overlooked, in which case we invite you to contact customer service via [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Fast order processing Wide choice of brands and styles Sometimes a little lacking in choice when you're in a medium size (fast sell-out).
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A
Acheteur Vérifié
Rating: 4 out of 5
From time to time the visor of the cap is not well aligned with the base. By the way, it would be great if you could add a few stickers to the caps, from nba or random brands or teams, that would add some suspense to the opening ;)
Otherwise happy with the rest Bonne continuation
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V
Verifizierter Käufer
Rating: 4 out of 5
Best But I don't find it very customer-friendly that I have to pay for the exchange 7 return shipment myself
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Response from HEADICT
Hello, in the event of an exchange, you bear the return costs and we pay the shipping costs for the exchange.
A
Acheteur Vérifié
Rating: 2 out of 5
missing product + sav a la sieste... pro??
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Response from HEADICT
Hello, We apologize for the inconvenience. We have taken into account your request and your item will be shipped today, our premises are indeed closed on weekends. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Great service, but I can't find enough caps for small 54cm adult heads...
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Response from HEADICT
The different brands represented on the site work with a relatively similar pattern, this one being a size range from 55 to 61 cm head circumference, which explains the limited choice in size 54.
A
Acheteur Vérifié
Rating: 4 out of 5
Happy with my purchase
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A
Acheteur Vérifié
Rating: 4 out of 5
Fast delivery (fortunately for 5 postage costs) Goods as I saw them, even if they don't fit me very well Unsolicited customer service
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