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A
Rating: 4 out of 5
Excellent product....Meets my expectations. Delivery problem with TNT quickly solved by customer service.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
Nice website with lots of choice, however the cap I received was very "fluffy". Strange for a product at this price, the label was thrown away, so it was difficult to return it. Not very encouraging for a second order. Best regards David MUTIN
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Response from HEADICT
Hello, this is not a defective product but the natural look of this 100% silk handmade cap. The use of large threads of this material will form clumps in different places, which will give this "pilled" appearance present on all 100% silk Stetson models. You can still return the product if it doesn't suit you (see link on the website).
A
Rating: 4 out of 5
The bonnet design is very good, but I was disappointed by the fineness of the wool - you can't tell from the photo on the website. It's a pity the items aren't detailed enough, but I'm keeping it anyway.
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A
Rating: 2 out of 5
Lack of follow-up and suggestions from the technical team Very disappointed by the product delivered compared to the visual of the product offered online FRENCH-MUD
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A
Rating: 4 out of 5
I was expecting a thicker hat, so I'm a little disappointed. Plus, it's kind of funny. French savoir-faire" is made in China
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Response from HEADICT
Hello and thank you for your comment. This is in fact the slogan used by this brand. We apologize if this misled you. Sincerely, The Headict team.
A
Rating: 4 out of 5
I'm satisfied with the product, but the size M corresponds more to a 57 than a 56, and the cap is a bit large. Knowing that a return is possible, I didn't take the step as the delay is quite long for the return conditions.
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A
Rating: 4 out of 5
it would be nice to add the option to add a signature on the side of the caps in the customization page
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A
Rating: 4 out of 5
Fast delivery, good quality products
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A
Rating: 4 out of 5
Great service and responsiveness
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A
Rating: 4 out of 5
Shipped outside France in good time. Excellent packaging. Top product I recommend.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
very well.
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A
Rating: 4 out of 5
As shown
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A
Rating: 4 out of 5
Ordered on Sunday, received on Friday, perfect.
The quality of the embroidery could be improved with a few black threads sticking out of the orange, but the cap is well made.
I'll definitely recommend the site.
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The quality of the embroidery could be improved with a few black threads sticking out of the orange, but the cap is well made.
I'll definitely recommend the site.
A
Rating: 4 out of 5
Product conforms to what was on the site and delivery within 7 days nothing to say.
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A
Rating: 4 out of 5
delighted
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A
Rating: 4 out of 5
Nothing to say, everything is perfect.
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A
Rating: 2 out of 5
Photographs of caps mislead the buyer: for example, I ordered a cap that appeared to be entirely black when photographed, but on delivery it turned out that the underside of the visor was white.
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A
Rating: 4 out of 5
Satisfied, I'll buy again on this site and in store when I'm in Annecy. Too bad there are no more hats in store.
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A
Rating: 4 out of 5
Bonjour L'Equipe, I'm very satisfied with the product, and I've recommended your site to friends and family. Thank you for your site and the quality of your products. See you soon, Sly.
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A
Rating: 4 out of 5
Satisfied overall... except for a poorly printed product with glue residue on it. A commercial gesture would have been nice on their part, but nothing For the rest, it would be nice if vouchers were not limited in time...
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A
Rating: 4 out of 5
Satisfied with the service, but not with the merchandise. Cap brixton, it corresponds to the description but it misses an important information, which is perhaps indicated but in this case I did not see it, it is the depth of the cap. and unfortunately it is too deep.
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A
Rating: 2 out of 5
The rendering on the site was very far from what we received. And we will not be reimbursed despite our return, the reason being that our order was personalized. At the time of making the return, I searched the site on this very subject and in the returns category I didn't find this point, only the one about return dates. Total disappointment.
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A
Rating: 4 out of 5
Hello, I'm delighted with my product. It was sent on time, and the cap looks even better in person. I'll be back soon for a winter product.
Sincerely, Tanguy Mendrisse
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Sincerely, Tanguy Mendrisse
A
Rating: 4 out of 5
No real customer service for me, but I'm still very satisfied.
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A
Rating: 4 out of 5
I'm satisfied with the site and the choice.
But I'm less satisfied with the hat itself. I've bought the same hat 3 times and it ends up losing its black color after a few months and I think that's a shame for a brand like Stetson and for the price.
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But I'm less satisfied with the hat itself. I've bought the same hat 3 times and it ends up losing its black color after a few months and I think that's a shame for a brand like Stetson and for the price.
A
Rating: 4 out of 5
No returns possible online, what a shame Having to have a printer to print out your returns form: bouhou.... and how do I make my return? request for a return exchange on another delivery address: be careful with the new address otherwise: customer service is TOP TOP: super acceuil, very warm and natural. Nickel 20/20
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A
Rating: 4 out of 5
Fast delivery and beautiful hat
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A
Rating: 2 out of 5
Size error on my part, but they refused to exchange the product, which was supposedly damaged and had no label, even though the label was still there. The product was in the same condition as when I received it, and had never been worn.
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Response from HEADICT
Hello, your product was never returned to us unlabelled, but wet, as witnessed by photographs, even though both boxes were completely dry. We would like to remind you, however, that we played the game to the full by granting you an exceptional discount and returned the hat. Sincerely, The Headict team.
A
Rating: 2 out of 5
No, because I paid for expensive delivery and it didn't arrive on time.
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Response from HEADICT
Hello, As promised, we dispatched your parcel a few hours after you placed your order. However, due to the vagaries of postal services and road freight, your package was delayed by three days. We apologize for the inconvenience. Sincerely, The Headict team.
A
Rating: 4 out of 5
The cap I ordered is very nice, delivery was on time, no worries. On the other hand, I was expecting to have some packaging with the cap, other than the box itself, as it was a gift. I had to wrap the box because I didn't have a box that would do the job.
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A
Rating: 4 out of 5
Always looking for faster delivery.
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A
Rating: 4 out of 5
Almost perfect
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A
Rating: 4 out of 5
The delivery time is unfortunately too long (15 days). Everything else is fine.
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Response from HEADICT
For the Stetson brand, we proceed by automatic restocking. The time between order and dispatch may therefore be longer than usual, depending on our stocks. However, when selecting a product size, you will be informed whether it is awaiting restocking and, if so, how soon it will be delivered.
A
Rating: 4 out of 5
Fast delivery and well-packaged cap - nothing to complain about.
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A
Rating: 4 out of 5
Complicated delivery (back to Headict because Chronopost couldn't find the proposed parcel delivery address chosen when I ordered). Otherwise very good product, as I expected.
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A
Rating: 4 out of 5
Purchase of a newera 39thirty L/XL cap with personalized text on the right side of the cap. delivery time less than advertised on the site good size and good quality
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A
Rating: 4 out of 5
extremely satisfied for 2 hats bought unfortunately for the last purchase a Brooklin canvas black leather visor where the leather finish is absolutely bad and fades from the first day
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A
Rating: 4 out of 5
Fast delivery with good tracking. Very good and satisfying site with a wide selection.
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