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A
Rating: 4 out of 5
Very Satisfied
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 2 and 4 stars
Reset filtersA
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
very satisfactory
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A
Rating: 4 out of 5
Super
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A
Rating: 4 out of 5
I am satisfied
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A
Rating: 4 out of 5
Planned delivery within 48 hours, which took 5 days to arrive.
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A
Rating: 4 out of 5
Super I recommend
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A
Rating: 4 out of 5
the hat is too big and I would like to exchange it with another one
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A
Rating: 4 out of 5
Good management of the order upstream, which enabled us to find a solution that was just right outside the classic products. But the manufacturing was very disappointing. The 3D embroidery is really sloppy, with very rough and uneven coverage of the volume base.
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A
Rating: 4 out of 5
Products delivered quickly and very satusfaisabts
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A
Rating: 4 out of 5
Nice site, very pleasant to use and quality product. Small disappointment on delivery: the parcel was damaged and open, without impact on the product, but discovering the box in this state is not very pleasant.
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A
Rating: 4 out of 5
I am completely satisfied with the Headict.com service.
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A
Rating: 4 out of 5
Delivery 1 day after the date indicated but otherwise good site and good price.
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A
Rating: 4 out of 5
Super
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Top-notch customer service... The quality of the products is spot on... On the other hand, the tnt service is really bad compared to other providers.
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A
Rating: 4 out of 5
Items are as described on the website. These are genuine products, the sizes are as described and the colors are as described. Finally, the branding also conforms to the presentation made on the site (color, font and location). On-time delivery with tracking
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A
Rating: 4 out of 5
I'm always surprised by the quality of the embroidery when I personalize a cap, and there's nothing to complain about in terms of quality/time. My first personalized cap is still in perfect condition a year later.
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A
Rating: 4 out of 5
Hello , I appreciate the fact of being able to personalize my cap , on the other hand the caps are not all identical in term of holding on the head certain caps are deformed , of little to be with transport I do not know and I find its shame just like the adjustment of the caps is not the same one has another on the other hand the personalization with the top ...
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Response from HEADICT
Hello, thank you for your feedback. It's true that all our caps don't have the same fit. The curves are softer than the snapbacks. The adjustment system also differs from one model to another. We will send you an e-mail as soon as possible to discuss the problem with you.
A
Rating: 4 out of 5
Wide selection and fast delivery.
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A
Rating: 4 out of 5
Yes
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A
Rating: 4 out of 5
Hello Insufficient communication: order on 2/06; acknowledgement of receipt + invoice on 2/06 with no estimated delivery date in my account; I send an e-mail on 8/06; no reply; I send the e-mail again on 10/06; reply: I should have noted the estimated 10-day delivery time when ordering, i.e. 12/06. Cap received on 22/06. Selling on the internet is about building trust ;))
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Response from HEADICT
Hello, It's true that your first email got a bit lost in the mail stream, sorry about that. Our supplier was in inventory at the time of your order, which is why the delay was a little longer than expected. I hope the trust isn't totally broken : ) Have a nice day under your beret!
A
Rating: 4 out of 5
satisfied overall
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A
Rating: 4 out of 5
The cap I ordered is great, exactly what I wanted, but why is it taking so long to receive it?
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Response from HEADICT
Hello, the delivery time for your product was a little longer than expected because we no longer had it in stock, so we had to recommend it to the supplier (who was also in inventory at the time, which further slowed down the delivery process...).
A
Rating: 4 out of 5
Very satisfied, quality product, on-time delivery. Impeccable
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A
Rating: 2 out of 5
I chose a white cap and I can see that the seams are rough and the cap is not very clean. Micro yellow spots and blue marks. Not obvious, but still. I'm keeping it because I don't have time to return it, I'm going abroad tomorrow. Last and only time...
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Response from HEADICT
Hello, Could you please send us a photo of your cap so that we can double-check the quality of the embroidery? Thank you.
A
Rating: 4 out of 5
Satisfied with products
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A
Rating: 4 out of 5
Good work cap is good I love except delivery a little disappointed late. thank you Mc Roby
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Response from HEADICT
Hello, we sent your cap on time. After that, the post office was a little late, we're sorry about that.
A
Rating: 4 out of 5
I'm very satisfied with my order and I'll probably make another one soon.
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A
Rating: 2 out of 5
I would like to understand how I can receive something so badly sewn for that price?
Spaces not respected Stitches badly sewn, finally a horror I would like to know how to proceed to a return, an exchange or even a refund Thank you Sincerely Maxime Huet
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Spaces not respected Stitches badly sewn, finally a horror I would like to know how to proceed to a return, an exchange or even a refund Thank you Sincerely Maxime Huet
Response from HEADICT
Hello, we will contact you to see how to proceed.
A
Rating: 4 out of 5
The cap is for my daughter and she didn't like the fact that the bottom of the visor is green while the rest of the cap is blue.
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A
Rating: 4 out of 5
The cap isn't at all the same color as on the site, but the engraving on the leather is fine.
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Response from HEADICT
Hello, sorry for the different color to the one on the website, we'll get in touch with you to find out.
A
Rating: 4 out of 5
Yes, I am satisfied with my order, and with the product I ordered. However, the delivery was not respected (2 days late) even though I paid for the fastest delivery, which was therefore the most expensive.
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A
Rating: 4 out of 5
Hello, the article, probably of good quality, was delivered quickly. But it's a shame that you can't see the inside of the headwear. I have a contact allergy to black dyes, and my cap is black on the inside.
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Response from HEADICT
Hello, sorry to hear that, we take pictures of the inside of our chef covers when we think of a particular specificity, most of them are black on the inside,... Don't hesitate to call us for this kind of information.
A
Rating: 4 out of 5
The packaging of the hat could be improved, as the cardboard was slightly dented when I received the parcel.
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Response from HEADICT
Hello, We do our utmost to ensure that you receive your products in good condition. During the journey to your letterbox our parcels may be transported with other larger parcels which may damage the outside of your parcel. But I'm sure your hat was in good condition! Enjoy it : )
A
Rating: 4 out of 5
I am generally satisfied with my order. Fast and efficient service. Delivery costs a little high, however...
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
delivery the day after the planned date and no information about the delay. It's a shame to wait for a parcel that doesn't arrive on the planned day.
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Response from HEADICT
Hello, We sent your order as quickly as possible, on time. Unfortunately, we can't do anything about this as we weren't informed of the slight delay ourselves. Nevertheless, we hope you like your beret : )
A
Rating: 4 out of 5
For my second order it is a very big problem concerning a debit of my account which relates to an order which was never delivered for the moment. It's very unpleasant to be considered as a cheater, because it's my first order at headick. Very strange ????? . I hope for a coherent end to the problem
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Response from HEADICT
We're sorry about this incident, but in no way did we consider you a cheater. Things are now back to normal and we hope you're enjoying your berets.
A
Rating: 4 out of 5
a little disappointed by the quality of the cap, which has greatly diminished compared to an identical hatteras cap ordered from you about 3 years ago
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Account suspended
Cette attestation de confiance n'est plus disponible.