English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 
F
Rating: 2 out of 5
Poor categorization and description of items, cold and complicated communication, they are not accommodating in case of returns.
Translated reviews
Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
2 star reviews
Reset filtersS
Rating: 2 out of 5
The quality is not great.
Translated reviews
A
Rating: 2 out of 5
The site is not clear enough so the order does not correspond to what was expected.
Translated reviews
Response from HEADICT
Hello Élodie, Thank you for your order. The items you have received are those you ordered. If you need any information about the items, we are available at the following address: [email protected]. We wish you a pleasant day. Sincerely, The Headict team.
A
Rating: 2 out of 5
I made a personalized cap before placing an order with larger quantities, and I did well. No one alerted me to the fact that the size of my baseline was too small to be visible. Too bad there's no control over this. I thought I'd found a supplier to make my caps, but I've just spent money for nothing. I'll give you one star for the choice and a 2nd for the quality of the materials.
Translated reviews
A
Rating: 2 out of 5
-
Translated reviews
A
Rating: 2 out of 5
I already didn't receive an email of my order.... I had to chase that. 2 days later I got an email from them telling me to be patient because my order could take 10/14 days. I got no updates or other mails. After 16 days I mailed again where my package was, and then I suddenly got a message from them that it was on its way. Finally it was sent to my package point and I picked it up. The cap is very neat and beautiful, but zero communication is very unpleasant because you get a feeling of deception. All in all... I will never order there again, too much tension whether I will receive my product or not if I don't follow up myself.
Translated reviews
Response from HEADICT
Dear, Thank you for your order. The deadlines for customized items are available on the website. The automatic order confirmation emails have been sent out correctly, and we have replied to all your emails; our replies may be in the SPAM section of your mailbox. We remain available at the following address: [email protected] We wish you a pleasant day. Best regards, Swan
G
Rating: 2 out of 5
Order was promised within 48h, unfortunately nothing received to date
Translated reviews
A
Rating: 2 out of 5
Brixton hat out of 10 models not one in 55/56 ..my size. I bought a Brixton hat that I received in 56, the only size available, and it was too big so I had to have it re-sized around my head.
Translated reviews
Response from HEADICT
most hat brands, including Brixton, make sizes every two centimetres (S:54-55, M:56-57,...). In a case like yours, don't hesitate to ask our customer service team to include cork bands in your parcel to help you adjust your hat. The Headict team
G
Rating: 2 out of 5
Paid 6 euros for 48 hour delivery. Took 5 days for it to arrive. So 6 euros wasted
Translated reviews
G
Rating: 2 out of 5
Return is made very difficult, not sure you will get jd money back.
Translated reviews
V
Rating: 2 out of 5
Unfortunately, my order never arrived and I never received any feedback or response to my inquiry
Translated reviews
Response from HEADICT
Hello, your order has been returned to us. We then contacted you to check the delivery address with you and arrange a new shipment. Unfortunately, we did not hear back from you. Please contact customer service at [email protected] Best regards from the Headict team
A
Rating: 2 out of 5
I have not received the order
Translated reviews
Response from HEADICT
hello, you placed an order on our site on 1may (bank holiday), it was dispatched on 2/05 and delivered to a Chronopost relay point on 5/05. An e-mail with your tracking link was sent to you on 2/05 as well as an SMS when your parcel arrived at the Chronopost relay point. Your order was dispatched and delivered within 3 days. have a nice day. If that's not short enough, we offer the following delivery options
A
Rating: 2 out of 5
I try to return my parcel, I write to customer service... No reply
Translated reviews
Response from HEADICT
Hello, unfortunately we don't have any emails from you to help you with your return request. Please do not hesitate to send your request to our customer service department, by e-mail at [email protected] or directly by telephone on 04 50 45 80 02 (available Monday to Friday, 9am/12.30pm and 1.30pm/17pm). Please find the link to our exchange & returns page. Have a nice day. https:/
A
Rating: 2 out of 5
Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Rating: 2 out of 5
Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Rating: 2 out of 5
-
Translated reviews
Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Rating: 2 out of 5
Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Rating: 2 out of 5
Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
A
Rating: 2 out of 5
-
Translated reviews
Response from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
V
Rating: 2 out of 5
Expensive shipping fee, expensive return shipment.
Translated reviews
Response from HEADICT
Hello, thank you for your comment. We will pay the shipping costs for orders over 49. You have not paid any shipping costs as your order amounted to 79.90. According to our return conditions, the customer bears the return costs. Best regards from the Headict team.
A
Rating: 2 out of 5
The cap I ordered hurts my forehead and leaves a mark every time. I don't use it anymore.
Translated reviews
Response from HEADICT
Hello, Thank you for your order. Our caps are standard size and have an adjustment system at the back. This size corresponds to a head circumference ranging from 55 to 60cm. Perhaps a larger size would suit you better. Please do not hesitate to contact us at [email protected] for further information. The Headict team.
G
Rating: 2 out of 5
-
Translated reviews
Response from HEADICT
Hello, Please do not hesitate to give us the details of your dissatisfaction so we can improve. The Headict team.
A
Rating: 2 out of 5
The size of the cap I bought (59) does not correspond to the size mentioned on the website (58-59). By using your instructions to determine the size of the cap (58cm), I end up with a cap that's too big, the time and trouble of returning the package and 10.50 in shipping costs. And I still can't cover my head properly.
Translated reviews
A
Rating: 2 out of 5
A
Rating: 2 out of 5
A
Rating: 2 out of 5
-
Translated reviews
A
Rating: 2 out of 5
A
Rating: 2 out of 5
A
Rating: 2 out of 5
-
Translated reviews
G
Rating: 2 out of 5
Very slow delivery with little communication.
Translated reviews
Response from HEADICT
Hello, you are right, that's why since your last order, we have changed our providers for the delivery with now much shorter delays. Thank you Headict Team
V
Rating: 2 out of 5
-
Translated reviews
G
Rating: 2 out of 5
My order was days late and the product is different from the one shown on the website.
Translated reviews
Response from HEADICT
Hello, Thank you for your order, we apologize for the slight difference between the online item and the received item. We have changed deliverers and delivery times are now shorter and generally respected. For more information I remain available at [email protected] I wish you a pleasant end of the day. Kind regards
A
Rating: 2 out of 5
I am disappointed, The cap arrived stained (blue ink dot on white surface) And the seam relief has many threads that stand out on a letter.
Translated reviews
Response from HEADICT
Hello and thank you for your order. Please contact our customer service department at [email protected] and we will find a solution to the problem. Sincerely, The Headict team
A
Rating: 2 out of 5
I would NEVER buy from this site.
Translated reviews
A
Rating: 2 out of 5
Many bugs when ordering, in the end, errors due to resets during bugs and customized products that don't match.
Customer service makes no effort to respond to requests.
Translated reviews
Customer service makes no effort to respond to requests.
Response from HEADICT
Hello, Thank you for your order. We invite you to send an email to [email protected] in order to see the personalized products received which do not correspond. However, we did reply to your previous emails. Sincerely, The Headict team
V
Rating: 2 out of 5
5.50 EUR shipping costs for a cap, then you have to fill out the return form by hand and pay the return costs yourself, others can do that better.
Translated reviews
Response from HEADICT
Hello, thank you for your comment. From 49 we deliver free of shipping costs. According to our return conditions, the buyer bears the return costs. Best regards from the Headict team
A
Rating: 2 out of 5
Not at all satisfied with the quality of the caps I ordered, the fabric was too thick for what I was expecting! Ordered and delivered after 15 days, when the website said it would take between 7 and 10 days...
I was only satisfied with the responsiveness of customer service.
Translated reviews
I was only satisfied with the responsiveness of customer service.
G
Rating: 2 out of 5
It took over 3 weeks before I got my ordered cap. I contacted customer service several times, who first sent me the wrong link from another customer.
The quality of the product is fine and after more than 3 weeks of delivery, I am satisfied with the quality though.
Translated reviews
The quality of the product is fine and after more than 3 weeks of delivery, I am satisfied with the quality though.
Response from HEADICT
Thank you for the comment. The customized cap has been shipped as fast as possible for a delivery 6 days later. Best regards, The Headict team
G
Rating: 2 out of 5
Dutch website, but products from France so had to wait almost 2 weeks while it says 'immediately available'. Not incorrect but misleading. Then return very complicated and shipping for own account. Also good to know: only if you exchange within 7 days you get a refund. This makes ordering from a giant more attractive...
Translated reviews
Response from HEADICT
Dear, Headict is a French company based in Alps and the website is translated into 6 languages. Please find all the informations on the link below. https://www.headict.nl/content/3-algemene-verkoopvoorwaarden Kind regards, The Headict team
G
Rating: 2 out of 5
Despite proper measuring was with the large. Had to send back and huge return cost. Had to email several times about receipt date because track and trace was not working. Now waiting for the smaller size cap
Translated reviews
Response from HEADICT
Hello, We received the parcel and proceeded to the exchange. We wish you a pleasant day. The Headict team
A
Rating: 2 out of 5
Hello, It's 15 days later and I still haven't received my order. It's apparently still being shipped to Belgium... so I don't even know when I'll receive it. I'm quite disappointed with this situation. I can't yet assess the quality of the product, which I hope to receive shortly. Customer service is reactive but remains very high level in the face of the problems encountered.
Translated reviews
Response from HEADICT
Hello, Thank you for your order. It takes 7 to 10 days to personalize a product. We apologize for the delay in delivery. Your parcel was delivered yesterday. Sincerely, The Headict team
A
Rating: 2 out of 5
Very late delivery (18 days to deliver a cap when they said it could be delivered in 10-12 days!..!)
Translated reviews
Response from HEADICT
Hello and thank you for your order. Shipments to Switzerland require customs clearance which, beyond our control, may be delayed by the dedicated services. We apologize for this inconvenience. Kind regards, The Headict team
A
Rating: 2 out of 5
The product was delivered nearly a month and a half after purchase. Product quality is ok. Not recommended
Translated reviews
G
Rating: 2 out of 5
Good and beautiful products but very slow shipping and response.
Translated reviews
Response from HEADICT
Hello, Thank you for the comment and we will do the best we can to satisfy you 100% as a customer. Kind regards, The Headict team
A
Rating: 2 out of 5
Low quality material! Not good at all
Translated reviews
Response from HEADICT
Hello, Thank you for your order. We can confirm that the 3 caps you ordered are from the latest New Era collection, the world leader in caps. Sincerely, The Headict team
A
Rating: 2 out of 5
Description of the beret on the website is different from what I received... Disappointed
Translated reviews
Response from HEADICT
Hello and thank you for your order! Please do not hesitate to contact our customer service department at [email protected] so that we can offer you a solution. Kind regards, The Headict team
G
Rating: 2 out of 5
No return service
Translated reviews
Response from HEADICT
Dear, Thank you for the comment. Please find all the details about exchange and returns on the footer and your account. We remain at your disposal. The Headict team
Account suspended
Cette attestation de confiance n'est plus disponible.