free return please and state more clearly that it has to come from so far
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Response from HEADICT
Dear, Thank you for your comment. All the details about refund and exchanges are available on the footer and your account. We remain at your disposal. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Delivery time in Switzerland for 2 items.
Too long (more than 10 days).
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Response from HEADICT
Hello, Thank you for your comment. As we are outside the EU, the parcel must systematically go through customs, which imposes this delay. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I did not receive the colors I requested
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Response from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] in order to proceed with the exchange. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I haven't received the right order and I haven't heard anything about what's going to happen next. I'm still waiting, but I'll try again.
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Response from HEADICT
Hello, We confirm that we have immediately taken into account your request to resolve the problem within 24 hours. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Livreson left with an unknown person in the building. We had to go round the building to find her. So strange situation.
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Response from HEADICT
Hello, Thank you for your comment. We will pass on the information to the relevant departments. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I have not yet received the goods ordered. I received an email saying that the delivery address is not correct... I've lived here for 12 years... sorry for this bad note but I'm very disappointed.
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G
Geverifieerde koper
Rating: 2 out of 5
Hat for is too small for a man
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Response from HEADICT
Dear, Thank you for your attention. You can send the product back. Please fin all the details on the link below. https://www.headict.nl/content/7-ruilen-en-retouren Best regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Nothing to say about the delivery. My order arrived as expected. But the colors of the caps are not as described, the black for example looks like sky blue or dark gray.
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A
Acheteur Vérifié
Rating: 2 out of 5
Poor quality, no lining, super fragile waistband. Expected between 7 and 10 days delivery and finally 15 days, super...
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A
Acheteur Vérifié
Rating: 2 out of 5
Bonjour je n'est toujour pas reçu ma cap la poste doit vous tenir au courant car je les et appelé pour leur dire que depuis le 17/07 toujour pas de colis merci romain cabaud
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A
Acheteur Vérifié
Rating: 2 out of 5
I chose Colissimo delivery and it was impossible to evaluate the product as it never arrived ... I suspect that the problem is not with your site but with the service provider (who is often incompetent) but I'll take advantage of this review to see if any action on your part is possible.
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Response from HEADICT
Hello, Thank you for your comment. As indicated on the tracking link, your package could not be delivered and is in return shipper. We invite you to return to our customer service via [email protected] to confirm your delivery address. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Response by email to my requests on order tracking within 3 to 4 days Delivery to the deconfinement within 3 weeks. No information on order if no reminders. Shame.
Otherwise quality product. To be seen over time. 3 embroidered caps
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A
Acheteur Vérifié
Rating: 2 out of 5
Delivery very late, disappointed by the commercial gesture
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A
Acheteur Vérifié
Rating: 2 out of 5
Very long delivery (no stock so waiting for supplier) Product quite different from the website photo Very quick refund, which is very positive.
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A
Acheteur Vérifié
Rating: 2 out of 5
The photo did not match the product.
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V
Verifizierter Käufer
Rating: 2 out of 5
Unfortunately the first order took a very long time. The items I ordered were different in size so I had to return them. The postage was 13 and I was charged another 9 for the exchange and the associated new postage. The bottom line is. I have paid a total of 31 in postage costs for one order and one exchange and will order elsewhere in the future.
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Response from HEADICT
Hello, according to our return conditions, the customer pays the return costs. As your address is in Austria and not in Germany, the shipping costs are considerably higher. However, we have covered the shipping costs for the exchange. It was not charged. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
For the moment I still haven't received anything, so I can't assess the quality of the merchandise, but customer service-wise, it's not great because there's no order tracking and no confirmation of payment.
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Response from HEADICT
Thank you for your comment. We confirm that an order confirmation and your tracking link have been sent to you by email. Please check your SPAMS. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Damaged caps Late delivery
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Response from HEADICT
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service department at [email protected] Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
No communication on delivery dates and tracking. The product purchased was a replacement for an existing product ordered on your site 2 years ago. The product delivered was not the same as the one ordered two years ago. Customer service was rated at 3 stars pending action.
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Response from HEADICT
Thank you for your order. The tracking link sent by the post office was not delivered due to a malfunction. We apologize for the inconvenience. We would like to confirm that the hat you have just ordered does not correspond to the one you previously purchased, as they are two different models: one is a docker (as indicated in its title) and the other is a classic lapel hat. Kind regards, Headict
G
Geverifieerde koper
Rating: 2 out of 5
The website didn't allow adding custom text to a cap. For me it was really frustrating because we planned to add custom text. Why provide the option if the system doesn't allow it?
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A
Acheteur Vérifié
Rating: 2 out of 5
not the right hat, not the right size (yet ordered the same size as usual)
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A
Acheteur Vérifié
Rating: 2 out of 5
Impossible to evaluate for the moment as I still have no news of my order placed more than two weeks ago.
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V
Verifizierter Käufer
Rating: 2 out of 5
Goes better
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Response from HEADICT
Hello, thank you for your comment. We would be pleased if you could let us know what you are not satisfied with. Please contact customer service at [email protected]. Many thanks and best regards from the Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
I returned the package because the hat is too big.
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Response from HEADICT
Thank you for your comment. However, as indicated on the site, this is a beret and not a cap, hence the "wide" appearance. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Hello, I have just picked up the package for my order 299788 and the contents do not match. I had ordered a Hester copper hat and instead I received a brown wool Stetson hat with a feather, reference 2528101. Could you please explain to me how to obtain the product of my original order? cdt, Aurélien SICAUD
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Response from HEADICT
Hello, Thank you for your order. An email was sent to you on 06/08 to regularize the situation. Is this one in your SPAMS? Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Package stored in Click&Collect with broken seals, therefore unworkable. In addition, due to inadequate packaging, the frame of the pair of glasses is broken (absence of foam or other protective materials).
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Response from HEADICT
Thank you for your comment. It is indeed possible that the parcel was damaged in transit. We apologize for this. Please contact our customer service department at [email protected] Kind regards, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
Good afternoon I have ordered a hat is to 2 days arrived quickly but I was not satisfied with the model so sent back for almost 15 euros for another model and 20 euros extra payment because he was more expensive neatly transferred sent via DHL after 4 days myself had to inquire whether it had arrived got message of yes but am still waiting for the new model hat are already
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A
Acheteur Vérifié
Rating: 2 out of 5
I had ordered a grey beanie and received a black one.
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Response from HEADICT
Hello, thank you for your comment. Please contact our customer service department at [email protected] with photos of your dark heather beanie. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
No 1-800 number and we trust that returns from Canada are very expensive.
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Response from HEADICT
Hello, Thank you for your order. We are indeed based in Annecy, France, which explains the time difference with Canada. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
The cap I ordered is not the one I would have liked to have. It is different in visor size and cap height, even though I have the "same" model.
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Response from HEADICT
Thank you for your order. The New Era cap you have selected is correctly sized on the website. Sincerely yours, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Scam I ordered an embroidered cap. I end up with a very small embroidery on the side, nothing to do with the photos shown on the site.
1st and last order from you.
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Response from HEADICT
Thank you for your order. Your cap has been ordered as a product as it is not available on the personalization module.
G
Geverifieerde koper
Rating: 2 out of 5
Not happy , order not tiegekomen on name of den eede patrick
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A
Acheteur Vérifié
Rating: 2 out of 5
Late delivery and product not up to my expectations
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Response from HEADICT
Hello and thank you for your order. As indicated on the site, 7 to 10 days are necessary for personalization and delivery. Your parcel was delivered 10 days after validation of your order and we have respected the embroidery requested. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Embroidery really very limit person of the incomprehensible soap I am left like that with defects on my cap really on Not even a commercial gesture to offer
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Response from HEADICT
Thank you for your order. As indicated, the embroidery is done on already assembled caps and not flat. Slight lumps may therefore appear under the mesh. Please do not hesitate to contact us. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
I am sorry, but I did not receive the product I ordered from the web shop, at least the color pattern was completely different than shown in the web shop.Meanwhile, the 'wrong' product delivered has been returned. My complaint about this was simply dismissed with the statement; "We confirm it is the good item. I wonder if something will be done about this.
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A
Acheteur Vérifié
Rating: 2 out of 5
nothing to say
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A
Acheteur Vérifié
Rating: 2 out of 5
Customized product no comforme customer service not trying to understand my request so I gave up but I will not recommend it
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Response from HEADICT
As soon as your order was processed, an email was sent to you (on 22/01 with details and photo) to be sure of the personalization requested. You replied by email on 06/02 confirming the service, so we followed your instructions.
A
Acheteur Vérifié
Rating: 2 out of 5
In the case of exchanges, return delivery is not offered, which makes sense to me. I will no longer be recommending this site.
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Response from HEADICT
Thank you for your order. As indicated in our returns policy, the customer is responsible for the return shipping costs and we offer the second shipment in case of exchange. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I thought I'd ordered custom embroidery on the cap I'd ordered. What happened? EL
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Response from HEADICT
Thank you for your order. We can confirm that the cap was ordered without any personalization. You should have clicked on the "add signature (+9)" box. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Bonsoir un bonnet très bien par contre le deuxième déjà décousu au bout de 2 jours
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Response from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] Kind regards, The Headict team
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