Please do not draw any conclusions from these few points for Headict, goods were sent quickly, but with the supplier DPD, although the correct address was given (according to DPD) the supplier did not find it, and I live on a country thoroughfare. Unfortunately, no one has contacted me about the return shipment yet
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Response from HEADICT
Hello, we are sorry that DPD could not find your address. If you have any questions about the delivery, you can contact customer service at [email protected] at any time. Your parcel is on its way back to us. We will contact you as soon as the parcel arrives. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
A shame for a site that "specializes" in headwear. I'm a size 58, so I ordered my 3 products in "medium" size 58-59. The 3 arrived in size 59, whereas these brands offer size 58. The site's visuals are insufficient to properly estimate the volume and material.... Anyway... in the future, I'll buy in store.
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Response from HEADICT
Thank you for your comment. As indicated on the site, the products are mostly in double size: M = 56/57, L = 58/59, ... And the larger size always appears on the label. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Chinese manufacture not good
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Response from HEADICT
Hello, Thank you for your comment. If the product does not meet your expectations, you can of course return it for a refund. You'll find the procedure in the link below. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
Never had such misery with a mail order. Delayed delivery due to french strike is understandable but not getting an answer to many mails is just nauseating.
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A
Acheteur Vérifié
Rating: 2 out of 5
The product received is not the product ordered. To return the latter, you must pay the colisimo fees, already paid once for delivery.
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Response from HEADICT
Thank you for your order. We apologize for any inconvenience this may have caused. Please contact our customer service department at [email protected] to resolve this issue. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
too bad about the cap, not at all like the picture, much too short, really disappointed, I guess the picture is subjective, sure, but it looked much bigger, moreover, I assure you, I'm small in head size, I thought, "it'll make it even bigger", well not at all, I pity anyone with a "normal" head size. sad for a product at 25 bullets mini.
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Response from HEADICT
Hello, Thank you for your comment. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
They sent me a size that was too small. The prices are in US dollars, I thought they were Canadian dollars. The color didn't match.
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Response from HEADICT
Hello, thank you for your comment. The data entered by customers when placing an order cannot be modified during the order preparation process. As exchanged by email, we acknowledge the error on our part and apologize for it. We have offered to return the product for a full refund. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I have already ordered it was nickel but second order the caps were not the same, bomber at the writing style squatter cap I do not like at all
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Response from HEADICT
Hello, thank you for your comment. On your first purchase, you ordered a "curve" type cap (curved peak), whereas for the latest one you chose a "snapback" model (flat peak), which explains the "skateboard" look. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered a New Era NY "navy" cap to replace an identical model that had been lost. The cap that was delivered to me is black, and of a much lower quality than the one I ordered on Headict 18 months ago (no suedine visor, less noble materials, etc.). All for exactly the same price of 32. This is misinformation and abuse.
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Response from HEADICT
Thank you for your feedback. However, we can confirm that the cap shipped is navy blue in the mottled version. The current prices depend on the brands represented and we always respect the recommended retail prices. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I did not receive my hat on the 3rd as planned by the TNT service and yet I did not move from my home. I went to Guyana without a hat.
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Response from HEADICT
Hello, As announced during our exchanges last week, the shipping costs have been reimbursed and we have taken charge of a new shipment to Guyana. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
What happens if I don't receive my parcel because of the strike in the Belgian postal network?
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Response from HEADICT
Hello, thank you for your comment. The strike is coming to an end and your parcel is back on the distribution circuit. It will be delivered shortly. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
I looked at the photo - and then searched in vain for the blue color If the color of the photo differs so much from the color of the product, something has been faked I didn't like it Barbara Hetzel
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Response from HEADICT
Hello, the multicolored poncho does not have a blue color on our product image on the Internet. However, some screens change the color. This is the only way we can assume that you have seen the color blue. You can return the poncho if you do not like it. Best regards from the Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
Unfortunately, the item did not arrive. The delivery was reported as delivered. However, it did not arrive at the agreed location. The supplier DPD has also not been able to help me so far.
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Response from HEADICT
Hello, as already clarified with you by email, you have given DPD permission to leave the parcel on your doorstep. Choosing a DPD store is the safe option if you are not at home and live in Munich. However, we have offered you a financial concession for a new order. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
I am very very disappointed because I ordered a hat (which is very beautiful) for a birthday gift. I asked for tnt delivery to be delivered on Saturday 24th August. The parcel was supposed to be delivered on the 24th according to the delivery service. I waited for it all day. I stayed by my tenephone all day but the delivery man never came. The gift arrived 2 days later
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Response from HEADICT
Hello, Thank you for your comment. We have contacted the carrier TNT and it did not respect the service provided, we apologize. We have of course reimbursed your shipping costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered a Stetson panama hat for a gift, on the website the hat is described (and illustrated) as delivered in an original packing box, yet I received it without any box, stacked with a second hat I bought. It goes without saying that my gift is not presentable; customer service is unwilling to make any effort, while the information on the website is clearly erroneous...
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A
Acheteur Vérifié
Rating: 2 out of 5
Fun and games
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G
Geverifieerde koper
Rating: 2 out of 5
Product is slower than this survey Haven't received a package yet, when will the package arrive?
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G
Geverifieerde koper
Rating: 2 out of 5
The color does not match, quality of the fabric is poor. Lots of stitching errors.Only positive is the delivery time.I will not order here again, have to pay 45,- for something worth about 15-20,-.
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G
Geverifieerde koper
Rating: 2 out of 5
Bad experience. Personalized item was way too small. Tried to contact but send no response and leave me with it. Bad.
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A
Acheteur Vérifié
Rating: 2 out of 5
Paid for tnt delivery to pick it up at a relay 20km from my home.
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Response from HEADICT
Thank you for your feedback. We have contacted TNT and we note that they did not respect the planned service, we apologize for this, the shipping costs have of course been refunded. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I received the wrong item. Chicago bulls cap with NY link.
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Response from HEADICT
Hello, We apologize for the inconvenience. It is indeed possible that an inversion of article took place with the preparation of order. Our customer service will contact you shortly. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
I really liked the online store, but my delivery has been waiting for a week. not ok
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Response from HEADICT
Hello, thank you for your comment. Your personalized cap was ordered on 9.4.18, shipped on 13.4.18 and delivered on 21 April. Unfortunately, the shipping took a little longer than usual, but the delivery was made within 10-14 days as stated on our site. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
Asked on the 15th to evaluate a product that is still undelivered on the 16th Shipping costs 5.50 Disappointed
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Response from HEADICT
Hello, Thank you for your feedback. Your order was placed on 06/04 and delivered on 16/04. As indicated on the site, personalized products require 7 to 10 days before delivery. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
I received a message that my payment had failed, while,the amount was debited. I received two replies, fast by the way, that the payment had failed. I still have not received anything, although I was promised that the cap was sent......I will wait and see.
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A
Acheteur Vérifié
Rating: 2 out of 5
I made an exchange because the bowler hat was too small and now I've just received the parcel and the big joke is that you've delivered a top hat when I asked for the same bowler hat in a larger size. I'm not going to pay delivery charges again because you've sent me the wrong product. What solution do you suggest?
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Response from HEADICT
Hello, We apologize for the inconvenience. You will be contacted today by our customer service department. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I paid an extra 10 euros for home delivery, and it arrived at a relay point. So I had to pick it up there instead of having it delivered directly to moivu, which I paid for. I would like to be reimbursed for the delivery costs.
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Response from HEADICT
Hello, We would like to confirm that your order was not delivered by TNT and would like to apologize for the inconvenience. We have of course reimbursed your shipping costs. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
Product is really bad. I paid almost 50 euros for a cap whose text on the side is crooked. The text on the front is as much as twice the size as the example indicated during ordering. I deliberately chose small font because it is now too conspicuous. The color text on the cap is also totally different than on example. Would like to come to a solution. Regards karlijn
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A
Acheteur Vérifié
Rating: 2 out of 5
Hat received with a defect, the mails were undone on one spot making a hole the size of a 2 coin, sending the item back would have cost me more than having it repaired by myself. Last time I order clothes online. Delivery on time RAS.
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Response from HEADICT
Hello, We apologize for the inconvenience. We look forward to hearing from you and in the event of a similar problem, please contact our customer service department at [email protected] or 0450458002. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Items are often not available in different sizes, and the desire to satisfy the customer is rather weak (there's no enthusiasm for finding a solution to a size/head size problem like the one I encountered recently).
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Response from HEADICT
Hello, We had indeed informed you that following your exchange request of 06/12, the cap requested in size S was no longer available. This product belongs to a past collection and is no longer produced. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
I ordered a cap with my own lettering. The lettering was to be engraved. The leather emblem was not sewn in the middle and the engraving was unclean and some letters were illegible. Unfortunately, I was very disappointed. I had expected much more.
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Response from HEADICT
Hello, it looks like we have overlooked something. We apologize for the oversight. Please contact customer service at [email protected] and send us a picture so that we can resolve the matter to your satisfaction. Best regards, Your Headict Team
A
Acheteur Vérifié
Rating: 2 out of 5
I didn't receive one item of my order ... the one I was waiting for the most. The personalized hat ... at 30 ...
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Response from HEADICT
Hello, we have contacted the postal services and your parcel was announced as delivered on 08/12. Have you still not received anything? If so, please contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
not satisfied
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A
Acheteur Vérifié
Rating: 2 out of 5
Shameful Dear, no customer service and defective item and poor quality.
In process of refund with paypal
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Response from HEADICT
Hello, You contacted us by e-mail on 22/11 at 16h58 and a reply was sent to you at 17h09. The e-mail may have gone into SPAMS? Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I received a patchwork gapette different from those shown in the picture. Customer service will tell you that it's the model that wants it that way and will offer you a refund when you want a cap ... Hardly understandable, especially if you're not told before you buy that the orange and blue cap you ordered is in fact yellow and green.
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Response from HEADICT
Hello, the "Patchwork" models are different for all brands. The locations, materials and patterns of the different patches will vary from one model to another. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I'm still waiting for my delivery and I can't get any information about the delivery of my item by collisimo. We have to take into consideration that the customer needs to be reassured about his purchase, because he is the lifeblood of the company.
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Response from HEADICT
Hello sir, An e-mail from Colissimo was sent to you the day before your notice to inform you that your hat had been dispatched, along with your tracking link. We have also contacted the postal services and your parcel is on its way to you and should be delivered shortly. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
A little disappointed at the end of the first day of use of my beanie, the threads are starting to come off as if it was hooked on something when it wasn't. The stitching threads on the custom leather are also coming off. The stitching threads on the personalized leather are also coming off. Very nice but very disappointed with the quality for the price and delivery time. Shame...
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Response from HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered this beanie on Tuesday 07/11 morning. The quickest (and cheapest) way was to pick it up at the store because the website indicated: to be collected on Wednesday 08/11. I showed up in the evening on rue filaterie (with the 3 children after having struggled 15min to find a place) and the little lady replied: "ah well no I don't have your bonnet I'm delivered on Tuesday and Friday".
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Response from HEADICT
Hello, We apologize for the inconvenience. We do indeed indicate availability "as of", which is why each customer is contacted by telephone as soon as the order is available in store. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
i don't know what happened with the delivery but the cap is totally spoiled and doesn't look good. i'm really a bit disappointed that it was delivered in a thick envelope instead of a package.
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Response from HEADICT
Hello, your cap was sent in a parcel as usual. It is possible that your parcel was opened, checked and repackaged by customs in Switzerland. We apologize for the inconvenience. You are welcome to contact our customer service ([email protected]) and send us a picture. Best regards - Your Headict Team.
A
Acheteur Vérifié
Rating: 2 out of 5
I ordered two Stetson hats at 70 pieces. Received in one box, I would have liked to have two. And the return for size change is at the customer's expense. Few sites still charge for returns. I find this even worse on products priced at 70.
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Response from HEADICT
Hello, Stetson boxes can hold up to three "Trilby" hats. You will have to pay for the return shipment. In case of exchange, the second shipment will be free of charge. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Return postage paid by customer Poor after-sales service
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Response from HEADICT
Hello, We confirm that return shipping costs are at the customer's expense. We offer the second shipment in case of exchange and shipping costs are automatically offered to you in metropolitan France from 75 of purchase. Sincerely, The Headict team
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