Hello, We pay particular attention to the personalization of our caps. If this does not meet your expectations, please contact customer service at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
the product photo did not match the product. A great disappointment.
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Response from HEADICT
Hello, Most of the photos on this site are supplied by the brands represented. However, it's possible that a pantone is changed during the course of a collection, in which case it's no longer under our control. In this case, please contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Hat sent in wrong size. Customer service very slow and extremely uncooperative. To be avoided.
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Response from HEADICT
Hello, We had indeed noticed the size error when your package was shipped. As soon as we read your e-mail, we put in place the necessary procedure for the exchange, the shipment of a new hat and the reimbursement of shipping costs. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
Delivery: - for the fact that it is delivered from France it was relatively fast Goods: - Snapback is significantly higher than e.g. the model from New Era, so does not fit me In addition, my gray cap had a green tag on the bottom, which was not apparent in the ordering process Customer service: - no contact, therefore not rated average
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Response from HEADICT
Hello, our snapback models are the same size and shape as the New Era snapback. Some models have a green underside, this information is mentioned in the description of the cap.
A
Acheteur Vérifié
Rating: 2 out of 5
The deliveryman didn't even look for my name on the letterbox and told me he couldn't find it, even though it was there. He also didn't mention sending a collection slip by e-mail. It's a pity because I could have avoided waiting for the receipt by post.
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Response from HEADICT
Hello, We confirm that your delivery address has been filled in accurately and in detail and it is not normal that the letter carrier did not find your letterbox. We apologize for the inconvenience, but the shipping costs have been refunded. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 2 out of 5
Only half of the caps are labeled....
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Response from HEADICT
Hello, the texts on the side or back are options. It is necessary that you click on Add text(6,00) so that these are confirmed. You have ordered a cap with only one text on the front and we have embroidered it.
A
Acheteur Vérifié
Rating: 2 out of 5
What can I say ... I'm still waiting for my products after 2 weeks of ordering with no response from after-sales service.
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Response from HEADICT
Hello, all e-mails from our customers are systematically processed and after checking we have replied to your requests, they may be in SPAMS? As indicated on the website, your hat was ordered directly from Stetson, which explains the longer-than-usual delivery times. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
There were wrong sizes on the hat I wanted to order so it didn't fit. If I returned it again to get my money back I had to pay shipping costs again (shipping costs to send it to France, by the way). Furthermore, the response to my emails is short. Bad service.
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G
Geverifieerde koper
Rating: 2 out of 5
Information requested. Fobbed off with return form
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G
Geverifieerde koper
Rating: 2 out of 5
The hat is way too small. 'Adaptable' is obviously to be taken with a very large grain of salt. Nor can I return it because it happened to be a bargain.
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V
Verifizierter Käufer
Rating: 2 out of 5
I am very disappointed with the returns service.
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G
Geverifieerde koper
Rating: 2 out of 5
In itself fine, but my hat is too small and return is not an option on an amount of 30 euros you seem to pay 18 euros return which is really a ridiculously high amount...is part of the service seems to me
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G
Geverifieerde koper
Rating: 2 out of 5
Super poor quality caps and poor return service
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Response from HEADICT
Dear, Do not hesitate to contact the customer service via [email protected] if you have any problem with your order. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
The product itself is very good. However, it arrived 5 days late, so the birthday had passed and it was the planned gift... I am therefore dissatisfied with the service but not with the product. I would advise you to plan ahead.
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Response from HEADICT
Hello, we have contacted the postal services and they confirm that your parcel was delivered 48 hours after dispatch, i.e. on schedule. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Hello, I have just received my order and I am not satisfied because an embroidery is missing on the back of the cap and on the right side.
Best regards M.Barrère.
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Response from HEADICT
As indicated on your invoice, only the front text has been validated. You need to validate the side and back customizations in order for them to be taken into account. Best regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
The cap is much too big. The shape doesn't suit me at all. I can't return the product when I'm not satisfied because it's a personalized cap.
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Response from HEADICT
Hello, We take care to provide a description of each of our products, whether it's shape or size. As the embroidery is your choice, the cap cannot be returned to us. However, it is possible that a defect may have been overlooked, in which case we invite you to contact customer service via [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
missing product + sav a la sieste... pro??
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Response from HEADICT
Hello, We apologize for the inconvenience. We have taken into account your request and your item will be shipped today, our premises are indeed closed on weekends. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
As stated in my previous correspondence, delivery is out of the advertised 20 days. Customer service is not always responsive. I can't rate the merchandise because I went away for the weekend to the place where I was supposed to offer the cap, which may have arrived today. For the record, last year I placed an order and everything was fine. How about next year?
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Response from HEADICT
Hello, In order to guarantee a quality result, it has been necessary to recalibrate our embroidery machines. We apologize for the delay. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Bad photos on the site
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G
Geverifieerde koper
Rating: 2 out of 5
After the blunder (not noticing and registering my payment) of me asking an opinion on Headict is not really helpful, nor is the outcome surprising.
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Response from HEADICT
As mentioned on the web site, we were waiting for a restocking from Stetson brand, your hat has been ship after replenishment. Kind regards, The Headict team
G
Geverifieerde koper
Rating: 2 out of 5
Ordered a cap for 20 euros, unfortunately the size was not right so I wanted to return it. Once I arrived at the post office I was told that returning it would cost 13 euros. Now it is not worth it for me to send it back and I am stuck with a cap that is too small for me. Baal there strongly.
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Response from HEADICT
Dear, We can propose you another cap. The expenses of return are chargeable to the customer, we offer the second sending in case of exchange. Kind regards, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Please return the hat box to me. If it was just to save on postage, I should have done the same thing. I would like the box back so I can store the hat. Thank you
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Response from HEADICT
Hello, Stetson is unable to supply these as they are out of stock. As the original box was damaged in transit, we have destroyed it and a new one will be sent to you on receipt. We apologize for the inconvenience. The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
fast transaction, on the other hand delivery too long, no mail of confirmation of order, missing customer service I think that lack of communication, in spite of everything I will recommend on the site DA COSTA
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Response from HEADICT
Hello Mr Da Costa, As indicated on the website, the Stetson hat was available within 7 to 10 days. As soon as the order is placed, an e-mail confirming the order is automatically sent. Perhaps this e-mail has gone into your SPAMS? Headict customer service remains at your disposal on 04 50 45 80 02 or via [email protected] Sincerely, The Headict team.
V
Verifizierter Käufer
Rating: 2 out of 5
Unfortunately, the parcel was sent by a third-rate parcel service provider. They didn't manage to get to the specified delivery address and instead left the delivery at a store 5 km away without notifying me. It was only by chance that I found out where my parcel had gone on a French tracking site. It is a cheek to have to pay shipping costs for this as well
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A
Acheteur Vérifié
Rating: 2 out of 5
If you are not aware of your quality of service .....que dire .
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Response from HEADICT
Hello, Your order of January 17 was dispatched the same day. You contacted customer service on January 20th for further information about the delivery of your package. As the company was closed over the weekend, we replied to your e-mail on Monday, as your parcel had been delivered in the meantime. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I haven't received anything yet, maybe tonight when I get home from work. Thank you
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Response from HEADICT
We have contacted the postal services, your package is announced delivered since 03/01/2017. In fact, it was shipped on 29/12/2016, it is natural that a slowdown occurs during the weekend that more is that of New Year's Day. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Very disappointed by the delivery: expressly planned "At home": in the middle of the day, the deliveryman cowardly sends a little SMS to say that he has dropped the parcel off directly at a relay.
It's intolerable that this person doesn't do his job, when we've set aside THE DAY to wait for him.
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Response from HEADICT
We guarantee shipment: your parcel was picked up by TNT on 22/12 for 24-hour delivery. However, laxity on the part of a delivery person may occur and this is beyond our control.
A
Acheteur Vérifié
Rating: 2 out of 5
You forgot to add the gift box, which I paid 5 for... I don't think it's just the little cloth bag that acts as a gift box...
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Response from HEADICT
Hello, We apologize for the inconvenience. You will be contacted by our customer service. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
I still haven't received my order or any information as to when? however, the payment has been debited.
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Response from HEADICT
Hello, As detailed in our e-mail exchanges, an inquiry has been opened with the postal services in order to define the status of your package, which includes a French address for a selected delivery country outside the European Union. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
The quality of the cap I ordered is mediocre.
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Response from HEADICT
Hello, if you wish, you can send us a photo of your cap to [email protected]. We'll work with you to identify any manufacturing defects. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 2 out of 5
Too bad... the quality is impeccable...
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A
Acheteur Vérifié
Rating: 2 out of 5
Lack of follow-up and suggestions from the technical team Very disappointed by the product delivered compared to the visual of the product offered online FRENCH-MUD
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A
Acheteur Vérifié
Rating: 2 out of 5
Photographs of caps mislead the buyer: for example, I ordered a cap that appeared to be entirely black when photographed, but on delivery it turned out that the underside of the visor was white.
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A
Acheteur Vérifié
Rating: 2 out of 5
The rendering on the site was very far from what we received. And we will not be reimbursed despite our return, the reason being that our order was personalized. At the time of making the return, I searched the site on this very subject and in the returns category I didn't find this point, only the one about return dates. Total disappointment.
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A
Acheteur Vérifié
Rating: 2 out of 5
Size error on my part, but they refused to exchange the product, which was supposedly damaged and had no label, even though the label was still there. The product was in the same condition as when I received it, and had never been worn.
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Response from HEADICT
Hello, your product was never returned to us unlabelled, but wet, as witnessed by photographs, even though both boxes were completely dry. We would like to remind you, however, that we played the game to the full by granting you an exceptional discount and returned the hat. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
No, because I paid for expensive delivery and it didn't arrive on time.
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Response from HEADICT
Hello, As promised, we dispatched your parcel a few hours after you placed your order. However, due to the vagaries of postal services and road freight, your package was delayed by three days. We apologize for the inconvenience. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 2 out of 5
Very long delivery. Instead of 10 days it took more than 3 weeks. One day I'm told that the order has left and the next day I'm told that it hasn't left yet.
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Response from HEADICT
We apologize for the longer-than-expected lead time. However, it took a few extra days to make your personalized cap, in order to guarantee a quality finish.
A
Acheteur Vérifié
Rating: 2 out of 5
I chose a white cap and I can see that the seams are rough and the cap is not very clean. Micro yellow spots and blue marks. Not obvious, but still. I'm keeping it because I don't have time to return it, I'm going abroad tomorrow. Last and only time...
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Response from HEADICT
Hello, Could you please send us a photo of your cap so that we can double-check the quality of the embroidery? Thank you.
A
Acheteur Vérifié
Rating: 2 out of 5
I would like to understand how I can receive something so badly sewn for that price?
Spaces not respected Stitches badly sewn, finally a horror I would like to know how to proceed to a return, an exchange or even a refund Thank you Sincerely Maxime Huet
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Response from HEADICT
Hello, we will contact you to see how to proceed.
A
Acheteur Vérifié
Rating: 2 out of 5
Very dry of the quality of the product. Should be classified as a Bob and priced at 30-35 like the Bob jean. Sorry but not happy.
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