Customer reviews of HEADICT

Trust Attestation
9,4 /10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
5 10,5k 79% 4 2 059 15% 3 373 3% 2 169 1% 1 193 1%

Reviews 3 and 4 stars

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Stefano M.
Rating: 3 out of 5
following a purchase from 15/02/2025
The return shipping costs are paid, and since the package is to be shipped to France, it was about €25.
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Pascal F.
Rating: 4 out of 5
following a purchase from 03/02/2025
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Charline C.
Rating: 4 out of 5
following a purchase from 02/02/2025
The quality of the beret is very nice, beautiful material and color. The size seems a little small for a one size fits all, up to 60 cm head circumference. I'm a 56.5 and it's a bit tight, so it'll stretch a bit I think.
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Rob R.
Rating: 3 out of 5
following a purchase from 01/02/2025
Headict itself ok but the carrier DPD bad.I still have not received it . It was sent back .
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Peer V.
Rating: 4 out of 5
following a purchase from 23/01/2025
My order appeared to be lost and was to be delivered to a package point near me. It was resolved well by re-ordering the product and delivering it to my home. Great job!
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pascal D.
Rating: 3 out of 5
following a purchase from 30/01/2025
Received the product, unfortunately incomplete, missing the tightening lace. Clearly visible in the photos. I contacted customer service who explained that it may be sold without it. Surprising considering the original price (mine bought on sale). Otherwise, the product itself suits me.
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Philippe E.
Rating: 4 out of 5
following a purchase from 27/01/2025
Fast, careful shipping. It's a pity that the return postage is at the customer's expense.
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Umberto C.
Rating: 3 out of 5
following a purchase from 26/01/2025
I would have preferred packaging that better protected the hat considering that Borsalino offers dedicated hat boxes. Unfortunately, couriers often do not respect packages, so the seller should take this into account.
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Christophe L.
Rating: 4 out of 5
following a purchase from 25/01/2025
A slight downside: the size 58 is missing.
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Peter B.
Rating: 3 out of 5
following a purchase from 23/01/2025
Hat ordered on sale. Seemed nice and roomy in the photo on the website. But turned out to be much smaller and therefore too tight for me. Caps always have a size listed. With hats, maybe there could also be an overview of especially the 'height/length' of the hat, so you have some more info on how much room you have at the top of the hat.
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Mathieu P.
Rating: 4 out of 5
following a purchase from 22/01/2025
ok
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Massimiliano C.
Rating: 4 out of 5
following a purchase from 20/01/2025
Great price, fast delivery. Some problems with BRT.
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Natasja H.
Rating: 3 out of 5
following a purchase from 17/01/2025
Fast delivery, quality and size are excellent.
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Thierry T.
Rating: 4 out of 5
following a purchase from 08/01/2025
Overall, I'm satisfied with the item I ordered. I would just have appreciated faster delivery: on your site, this is guaranteed within 48 hours if the order is placed before 2pm. I placed my order on a Wednesday and the parcel only arrived at the parcel post on the following Tuesday.
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Response from HEADICT
Hello,

Thank you for your order and the review you left.

Concerning deliveries, as indicated on the site, home delivery via Colissimo takes 48 hours and Chronopost delivery to a relay point takes 4 working days (this also depends on the relay point's opening hours). You placed an order for delivery to a relay point on Wednesday at 3:38 pm, so it was dispatched on Thursday morning and was available the following Tuesday.

For further information, please contact us at [email protected].

We wish you a pleasant day.

Best regards,

The Headict team.
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Mario D.
Rating: 3 out of 5
following a purchase from 18/12/2024
Great delivery , but 2 out of 3 items have damage. But I have so no desire to return it that I will just keep it....
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Response from HEADICT
Dear,

We are sorry to hear that you received a defective item. In such cases, please feel free to contact us at [email protected]. Our dedicated team is here to assist you with replacing defective items or those that are not the correct size. We remain at your disposal via this email address.

Wishing you a pleasant day.

Kind regards,
The Headict Team
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Marie B.
Rating: 3 out of 5
following a purchase from 15/12/2024
Hat too small
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Response from HEADICT
Dear Marie, thank you for your feedback regarding the cup size. We are sorry to hear that it did not meet your expectations and we invite you to consult our size guide to help you in your future purchases. Please do not hesitate to contact us if you require any further assistance.
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Mathieu F.
Rating: 4 out of 5
following a purchase from 13/12/2024
Nice cap but 1 week to be delivered. Chronopost delayed my delivery by 4 days.
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Shoua Y.
Rating: 4 out of 5
following a purchase from 01/12/2024
As expected, great product, I recommend
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Coskun Y.
Rating: 4 out of 5
following a purchase from 02/12/2024
Two Pork Pie hats were placed on top of each other and there is now an unsightly, visible crease on one headband. Otherwise all good and fast shipping.
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Serge B.
Rating: 4 out of 5
following a purchase from 27/11/2024
A successful trial
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Stefano D.
Rating: 4 out of 5
following a purchase from 29/10/2024
all good, products as described . About the package , the hats inside maybe need more protection . Anyway recommended site , I will return to buy
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Eric M.
Rating: 3 out of 5
following a purchase from 27/10/2024
Can we exchange for a different size?
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Response from HEADICT
Hello,

Please find below the link to the procedure to follow for exchanges and returns.

https://www.headict.com/fr/content/7-echange-retours

We remain at your disposal for any further information and wish you an excellent day.

Best regards,

The Headict team
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Susanne J.
Rating: 3 out of 5
following a purchase from 05/10/2024
Unfortunately, the color is completely different from the picture and does not match my idea. The hat is otherwise top quality!
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Response from HEADICT
Thank you for your comment. We have compared the original product with the illustration. A color deviation is obvious. We will update the photo on our website as soon as possible.
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Begoña P.
Rating: 4 out of 5
following a purchase from 27/09/2024
Everything perfect, collection close to home and the package well protected.
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Alessandro S.
Rating: 3 out of 5
following a purchase from 22/09/2024
Shortly after receiving my purchase, I found the same item on sale for over 20€ less at another retailer. Quite disappointing. Very fast shipping, as always...
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Romani H.
Rating: 4 out of 5
following a purchase from 10/08/2024
Nothing to report
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Nicolas O.
Rating: 4 out of 5
following a purchase from 11/07/2024
I'm satisfied with my purchase, but I think it's too expensive: 40 euros for a cap, even a personalized one, is too much in my opinion.
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Response from HEADICT
Hello,
Thank you for your order and your comment,
Our caps can be personalized starting at 34.9€, for a quality cap and personalization.
The embroidery, engraved patches and stitching are made individually in our workshop in Annecy, France.
The cap you've chosen costs 36.90€ because it's made from eco-responsible materials (recycled cotton, recycled polyester).
Few websites or stores are able to offer a personalized, high-quality cap made from eco-responsible materials at the price of a "classic" brand cap.
I hope I've explained what's behind the price!
Thanks and see you soon on Headict!
The Headict team.



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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Rating: 4 out of 5
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Acheteur vérifié
Rating: 4 out of 5
The fast delivery and tracking of the shipment were satisfactory. At the collection point (a kebab store) I accepted the somewhat battered box, the contents were undamaged.
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Response from HEADICT
Hello, thank you for your message. We are sorry that your parcel arrived in such a condition. It shouldn't be like this. Nevertheless, we are pleased that the contents were fortunately undamaged. Best regards from the Headict team
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Acheteur vérifié
Rating: 4 out of 5
The product is of very good quality. Fast shipping Just a little trouble navigating the site and customizing: pages wouldn't open, images wouldn't display. I had to make a lot of attempts to complete my customization.
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Acheteur vérifié
Rating: 4 out of 5
Satisfactory result but size a bit small
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Acheteur vérifié
Rating: 4 out of 5
Delivered within 4 5 days. During the ordering process it was not clear that the products are delivered from France
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Acheteur vérifié
Rating: 4 out of 5
Item selection and shipping great. The returns process is a bit outdated. Print out the paper, look up the item numbers from the order confirmation, fill out the form by hand - just like in the catalog days.
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Acheteur vérifié
Rating: 4 out of 5
Delivery in a very good time. Satisfied with the quality of the product ordered. Very good value for money.
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Rating: 4 out of 5
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Acheteur vérifié
Rating: 3 out of 5
Delivery and processing times are too long
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Response from HEADICT
Hello, your order arrived on 19.06.24 and was dispatched on the same day and delivered on 25.06.24. We are very surprised by your review. Faster delivery is possible for an additional charge, please select the DPD Express shipping method and it will be delivered within 2 days. Best regards from the Headict team.
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Rating: 3 out of 5
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Acheteur vérifié
Rating: 3 out of 5
Shipping fine. Only very bad that it is not clearly stated that a return has to be sent to France at own cost. These are double from the Netherlands
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Response from HEADICT
Dear, Thank you for your order. The return procedure is available on the website at any time and it is clearly stated that the return is to be sent to France at the customer's expense. For any further information, we are available at the following address: [email protected] We remain at your disposal and we wish you a pleasant day. Kind regards. Headict team.

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