Dear, Thank you for your order. All the items we have in stock remain in their original packaging. We do not have a showroom or a store; the items are unpacked from the boxes only for shipping. Our premises are obviously maintained to prevent any destructive pests. If your hat has a defect please do not hesitate to contact customer service at the following address:
[email protected] We remain at your disposal and wish you a pleasant day. Kind regards Headict Team