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A
Rating: 4 out of 5
Fast
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
A little disappointed because I did not receive a protective pouch for the cap.
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A
Rating: 4 out of 5
Delivery estimated on the site between 24 and 48 hours and I was delivered 13 days later.
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A
Rating: 4 out of 5
Very good responsiveness despite the ups and downs
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A
Rating: 4 out of 5
Very good quality product at a very attractive price, to be recommended.
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A
Rating: 4 out of 5
2nd order, Very good products except that the cap ordered was to be adjusted with a ruler and we received it with a scratch, which is not what is shown on the photo ... too bad.
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Response from HEADICT
Hello and thank you for your comment. The closures are indeed intended for larger children's sizes. The "TODDLER" (baby) size caps always have a metal-free fastening tab. Kind regards, The Headict team
A
Rating: 4 out of 5
Fast delivery, with excellent order tracking. On the other hand, the cap I received was dirty (black trace on beige fabric).
Lots of threads and stitching to recut.
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Lots of threads and stitching to recut.
A
Rating: 4 out of 5
I took delivery at the relay point because it was quicker. In the end, no news from the relay point after eight days. I went there and the parcel was waiting for me. No notification but it's probably from La Poste. As for the personalized hat, very good quality and good product. Nothing negative to say.
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Response from HEADICT
Hello, the parcel was not flashed when it arrived at the post office. We apologize for the inconvenience. Sincerely, The Headict team
A
Rating: 4 out of 5
Very good quality, delivery on the day indicated.
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A
Rating: 4 out of 5
Great product but no delivery tracking information and customer service was not involved so no special opinion.
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Response from HEADICT
Hello, We can confirm that the tracking link was sent to you by the Post Office on the day of shipment. It was most likely sent in your SPAMS. Sincerely, The Headict team
G
Rating: 3 out of 5
Miss the logo with name on the side
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Response from HEADICT
Dear, Thank you for your order. As mentioned on the webiste, you have to click on "TOE TE VOEGEN HANDTEKENING" before put items in your cart. Best regards, The Headict team
G
Rating: 4 out of 5
The product was fine, but the delivery was rather delayed
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A
Rating: 4 out of 5
Articles well received, for my part one of the two caps does not have the color I had chosen but I adopt it anyway
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Response from HEADICT
Hello, Thank you for your comment. Please do not hesitate to contact our customer service department via [email protected] to correct the error if necessary. Sincerely, The Headict team
A
Rating: 4 out of 5
Very satisfied with the products, great quality!
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A
Rating: 4 out of 5
Late delivery but great customer service. And the product is very good value for money.
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A
Rating: 4 out of 5
Article as expected. Very good!
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A
Rating: 4 out of 5
Excellent service. The quality of the caps is pretty cheap! But the embroidery is beautiful.
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G
Rating: 3 out of 5
Product unfortunately too small. Return procedure not clear and expensive (product must be sent back to France). On the website it says that you have to send an email and in response to the email after a few days I am referred to the same section on the website where it says that you have to send an email. Returns are still being processed so I cannot say anything about that.
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G
Rating: 4 out of 5
I have already sent 2 times a request for a new invoice, still not received
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G
Rating: 4 out of 5
Just right
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A
Rating: 3 out of 5
The perceived quality of the product is disappointing. It's not the cap but the felt badge. Indeed, the crest was the main interest of this cap. It's extremely thin without relief, in a word more than disappointing for a product priced at 25. I'm extremely disappointed! I will not return the product as it was a gift from my children ...but I will not buy from your site again I
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Response from HEADICT
Hello, We do our utmost to provide as many descriptions as possible on our product sheets and it is clearly stated that the cap ordered has a printed felt patch. https://www.headict.com/fr/24016-trucker-don-t-feed-the-bear.html Sincerely, The Headict team
A
Rating: 3 out of 5
Dissatisfied with the delivery but thanks to the site's customer service for doing what was necessary.
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Response from HEADICT
Thank you for your comment. We apologize for the delay. Kind regards, The Headict team
A
Rating: 4 out of 5
It would be nice to have a service for returns or exchanges: phone number or email response within 48 72 hours because I sent a return a week ago for an exchange and I have no news of. It's important to inform the customer of the tracking. I don't know if you received the Colissimo if I could have the size I requested and when the parcel will arrive. It's a shame.
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G
Rating: 4 out of 5
I find the material of the cap very floppy and thus the quality very poor. I had hoped that it was a form-fitting model. Also, the photo did not show that the flap is slightly rounded. I find 80,= enormously expensive for such mediocre quality.Unfortunately a mis-buy. I hope customer service will respond.
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A
Rating: 4 out of 5
Very happy with the product
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G
Rating: 3 out of 5
The cap was beautiful, but too big. I returned it to exchange for a size smaller. I am still waiting for that, will hopefully be fine. The return address appears to be in France. While ordering from Headict.co.uk.
Soon I will have lost a total of 23 shipping costs. They can't expect another order from me.
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Soon I will have lost a total of 23 shipping costs. They can't expect another order from me.
A
Rating: 4 out of 5
A satisfying choice, interesting prices on some products on sale. Efficient logistics - just what you'd expect from a sales site.
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A
Rating: 4 out of 5
Serious seller, nice product, fast delivery...the right combination!
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A
Rating: 4 out of 5
I ordered 2 caps and only received one. I notified them by e-mail and they were very reactive, less than 48 hours later I had the second one in my mailbox.
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A
Rating: 4 out of 5
Good quality personalized cap! A little pricey ... but I recommend it!
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A
Rating: 4 out of 5
Delivery slower than promised, but still ok.
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A
Rating: 4 out of 5
Didn't receive a return slip or because it's too small or too big
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G
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Excellent product, delivered on time
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A
Rating: 4 out of 5
I am super happy with my order superb quality I am delighted I really recommend the site in addition it is not more expensive than on stores really top!
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V
Rating: 4 out of 5
- Delivery time longer than stated - communication with the customer could be better + Goods are absolutely satisfactory + Super large selection + Embroidery quality in the individual area is very good
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A
Rating: 4 out of 5
Fast and efficient customer service!!! Several orders already made on the site at the top !!!!
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A
Rating: 4 out of 5
the embroidery is very expensive and the result could have been of better quality... endless and removable.
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A
Rating: 4 out of 5
Hello, Very good goods delivered on time.
Just a pity that we can't select the exact size but just a "range". 1 cm of head circumference can be important.
Best regards.
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Just a pity that we can't select the exact size but just a "range". 1 cm of head circumference can be important.
Best regards.
A
Rating: 4 out of 5
Delivery 12 days late (Christmas period) only downside
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Account suspended
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