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V
Rating: 4 out of 5
Good
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Delivery with colisimo is not very good
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A
Rating: 3 out of 5
I paid for delivery to my home address and did not receive the parcel. I had to collect it from the post office.
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G
Rating: 4 out of 5
10/10 for the cap super finished and exactly how I made it on the site
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A
Rating: 4 out of 5
Area for improvement: Make the product description more visible when customizing a cap.
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A
Rating: 4 out of 5
No problems found.
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G
Rating: 4 out of 5
Quality, packaging, delivery OK
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A
Rating: 4 out of 5
when ordering I ticked size L and I received a size 59 which is slightly too big for my head size. I'm a bit disappointed. Best regards.
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A
Rating: 3 out of 5
I would have appreciated it if you had specified that a potential customs tax would be levied for deliveries in Switzerland. On your website, you seem to deliver to Switzerland without any problems, but you don't mention this issue. This customs tax is not insignificant, it's about 1/3 or 1/2 of the order price, so you really need to make your customers aware of this.
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Response from HEADICT
Hello, thank you for your comment. However, any purchase made outside the E.U. to an E.U. country is subject to this tax. For example, this will apply to all your purchases made in France from Switzerland. Sincerely, The Headict team
A
Rating: 3 out of 5
It's a pity not to be able to choose the exact size of the product ordered. Re-shipping costs as well as postage costs are not refunded when returning an item, it's a pity; I don't think I'll be coming back to your site one day.
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A
Rating: 4 out of 5
Top
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A
Rating: 3 out of 5
Plus shipping costs
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A
Rating: 4 out of 5
Nothing to say. I don't have to use it. Very good first order
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G
Rating: 4 out of 5
Beautiful Stetson hat. Delivered on time, point of attention to the packaging. It was open. A little tape over it seems wiser.
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A
Rating: 4 out of 5
Received as ordered very quickly
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G
Rating: 4 out of 5
The quality and fit of the hat is excellent.
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A
Rating: 4 out of 5
Fast, efficient delivery in good condition. Hat packaging could be improved.
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A
Rating: 4 out of 5
no problem but the choice of the size is unliqua. order 58/59 received 59. why not 58? specify it on the description please.
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A
Rating: 3 out of 5
The TNT carrier claims to have been there, even though we haven't left our home. As a result, I had to collect the parcel from a remote and squalid location. This is not the first time that this carrier has deceived me even though the home delivery service has been paid for. The response from their customer service is infuriating. This is my last order to Headict in protest.
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Response from HEADICT
Hello, We have noted that the TNT carrier did not provide a service and we apologize for this. We have of course reimbursed your shipping costs. Sincerely, The Headict team
A
Rating: 4 out of 5
Happy
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A
Rating: 4 out of 5
Excellent, I'm delighted, I recommend it. All I need is some advice on personal headwear care. Thank you for this delivery.
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A
Rating: 4 out of 5
Thank you for the quality and originality of your products.
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A
Rating: 4 out of 5
magnificent hat, my husband is very happy. Thank you ;-)
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A
Rating: 4 out of 5
well
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A
Rating: 4 out of 5
Very good service, easy to use (for the cap customization tool), fast delivery even if the delivery times are not clearly stated.
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A
Rating: 4 out of 5
The hats are exactly what we expected. Delivery a little long
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A
Rating: 4 out of 5
good quality
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A
Rating: 4 out of 5
Problem with Collissimo delivery with a closed collection point.
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A
Rating: 4 out of 5
Satisfied with my order.corresponds well to my expectations.Fast delivery.
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A
Rating: 4 out of 5
Fast delivery, good quality.
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A
Rating: 4 out of 5
I just thought that the cannotier would be a little rounder, but I'm very satisfied with the merchandise, the shipment is careful, I haven't had time to use the hats yet, but it all seems very promising. I've evaluated the customer service, but I haven't had any particular difficulty, so I can't really evaluate this service, since I haven't had to contact her.
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A
Rating: 4 out of 5
Received quickly and the product is great, nothing to say excellent
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A
Rating: 4 out of 5
The embroidery isn't as beautiful as I expected... it's a mess... too bad.
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Response from HEADICT
Hello, Thank you for your comment. If you are unhappy with your order, please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
A
Rating: 4 out of 5
perfect
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A
Rating: 4 out of 5
Everything went as planned, delivery time and quality of the items ordered.
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A
Rating: 4 out of 5
Glue mark on a hat too bad otherwise everything was great
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Response from HEADICT
Hello, thank you for your comment. It is possible that the hat was overlooked during order preparation and we apologize for this. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
G
Rating: 4 out of 5
The first order. Fast and without error
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A
Rating: 4 out of 5
I'm a big hat enthusiast. Usually, I always buy in stores; but I found this site online and tried to buy a hat online for the first time (not for the rest). Nothing to say: fast, impeccable delivery. Just one small downside: hats need to be tried on, and mine is a little too big. Well, too bad :-(
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Response from HEADICT
Thank you for your order. If you wish, we can send you cork strips free of charge to adjust the size of your hat. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
V
Rating: 4 out of 5
Unfortunately, the specified hat box was not included.
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A
Rating: 4 out of 5
customization time a little long, but otherwise low
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