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A
Rating: 4 out of 5
nice products
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 3 and 4 stars
Reset filtersA
Rating: 3 out of 5
Perfect site but delivery with TNT group just horrible
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Response from HEADICT
Hello, We have contacted TNT and they did not respect the planned service, we apologize for the inconvenience. We have refunded the delivery costs. Sincerely, The Headict team
A
Rating: 4 out of 5
I recommend this site
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A
Rating: 4 out of 5
well
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A
Rating: 3 out of 5
Despite a choice of 24-hour express home delivery (and therefore a higher price), I received the parcel more than 48 hours later, which I had to collect from a relay point because the deliveryman was too lazy to come to my house and explain why I wasn't there, even though there were 4 of us at home at the time indicated. Apart from that, great product as usual.
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Response from HEADICT
Hello, Thank you for your comment. As indicated in our email exchange, we have proceeded to reimburse the shipping costs and apologize for the inconvenience. Sincerely, The Headict team
V
Rating: 4 out of 5
Fast delivery, beautiful hat.
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V
Rating: 3 out of 5
Unfortunately, the delivery has not yet arrived, although the specified delivery date has long since passed.
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Response from HEADICT
Hello, as stated on our site, personalization takes 10-14 days. Your order arrived on 03.07.18 and was shipped on 17.07.18. The delivery took place on 19.07.18. Best regards from the Headict team.
A
Rating: 4 out of 5
Fast delivery. Good quality products.
Product return at buyer's expense. Manual return procedure, no online tracking.
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Product return at buyer's expense. Manual return procedure, no online tracking.
A
Rating: 4 out of 5
The items are of excellent quality, but if you are not satisfied with part of your order, you can return it for a refund, which is a great plus. Overall, I'm satisfied and would probably buy from you again. Thank you for your professionalism.
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G
Rating: 4 out of 5
Very helpful when the mail order company lost my package. Friendly, fast and excellent service.
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A
Rating: 4 out of 5
Delivery as expected and product well packaged.
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A
Rating: 4 out of 5
Cayler&sons used to supply its products in a "box", that was classy, now it's not..... Too bad. Information about returned products leaves much to be desired .....forcely there is none.
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Response from HEADICT
Hello sir, Thank you for your comment. Cayler no longer supplies boxes with their logo, however, a tab dedicated to exchanges and returns is available on your space and at the bottom of each page of the site. Sincerely, The Headict team
A
Rating: 3 out of 5
I like the product. Delivery problem but due to Tour de France
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A
Rating: 3 out of 5
I had to redo the delivery method 2 times because the delivery drivers either don't call or ask me to leave my house and find them in their "badly parked" spot, they tell me. Or they don't take the time to call a 2nd time, they've already left. What's more, I don't understand why they call because I'm the one making the appointment, so I'm at home. Du coup point relais. Abused
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Response from HEADICT
Hello, thank you for your order. The delivery person who contacted you probably has to deliver a parcel from another site, the Colissimo parcels from us are delivered by your usual letter carrier and yours was indeed dropped off at a relay point as requested on 09/07. Sincerely, The Headict team
G
Rating: 4 out of 5
I found the hat here that was sold out everywhere. Top
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A
Rating: 4 out of 5
Nickel
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A
Rating: 4 out of 5
Large selection. No delivery problems and product conforms.
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A
Rating: 4 out of 5
Perfect
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A
Rating: 3 out of 5
Hello, I've just received my order (correct exchange) except that where I'm not happy is that in your sales description it says "hat delivered in its Stetson box" ..... still nothing, just a circle of cardboard. When I asked for an exchange, I told you about it, but your customer service didn't take it into account, but I did. I don't think I can recommend you.
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Response from HEADICT
Hello, thank you for your comment. Stetson is indeed out of stock of boxes and they will not be able to restock before the end of the summer. We apologize for the inconvenience. Sincerely, The Headict team
A
Rating: 4 out of 5
Fast delivery, original, high-quality caps and top-notch customer service. What else?
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A
Rating: 4 out of 5
Very nice product, but a little disappointed by the size (too big because snapback and I'm a woman). Maybe we should warn people about sizes. You'd expect one size to fit a woman, but not really...
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A
Rating: 4 out of 5
Unfortunately, the cost of customs clearance was not specified...
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Response from HEADICT
Hello, thank you for your order. For shipments outside the EU (such as Switzerland), packages are subject to customs duties and VAT and must be declared to the customs authorities. Best regards, The Headict team
A
Rating: 3 out of 5
I ordered 2 caps and only received one.
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Response from HEADICT
Hello, Thank you for your order. We were indeed waiting for restocking. Your cap was shipped yesterday and should arrive within 48 hours. Sincerely, The Headict team
A
Rating: 4 out of 5
Top
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A
Rating: 4 out of 5
I received my cap (which is exactly what I ordered) perfectly protected in the parcel, but a little late.
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G
Rating: 4 out of 5
the caps have long since been returned because they did not fit(have not yet been refunded the money, hence the low service rating
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A
Rating: 4 out of 5
Super site only reproach the lack of availability of the sizes because when the hat is too small or too large one never has the.possinilite to exchange it is necessary a credit note to order another modem too bad
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G
Rating: 3 out of 5
Unfortunately, I have not yet received the order. Due to an error by DPD, the order on the day of delivery was sent back to the sender. DPD has done nothing to resolve this. I had to arrange it myself with the supplier Fortunately, the contact with you guys was very pleasant, and my order was sent again. unfortunately, I do not have it in time.
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G
Rating: 4 out of 5
Delivery tracking and product on order No complaints
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A
Rating: 4 out of 5
The color of my beret is beautiful and lasts after washing.
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V
Rating: 4 out of 5
Hello, I have ordered twice so far and last time everything was great, unfortunately not this time. The package arrived clearly damaged. Dented, partly open box. Fortunately the goods were undamaged.
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A
Rating: 4 out of 5
good but more description of items would be a plus. EXAMPLE: length of visors for caps. Free returns would also be appreciated in case you don't like the product.
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Response from HEADICT
Hello, Thank you for your comment. Please note that in the case of an exchange, the customer is responsible for return shipping costs, but the second shipment is free of charge. Sincerely, The Headict team
A
Rating: 4 out of 5
the lead time is still too long for customization
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Response from HEADICT
Hello, thank you for your comment. As announced on the site, 7 to 10 days are necessary for the personalization, preparation of order and forwarding of a product and this in spite of the periods of strong requests or festivals. We value our custo 100% made in France in our workshop. Sincerely, The Headict team
G
Rating: 4 out of 5
neat and fast well done
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A
Rating: 4 out of 5
The design of my personalized cap is a bit messy, but I'm proud to finally have it in my hands. The second cap, representing Mount Niseko, is really cool.
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
RAS
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A
Rating: 4 out of 5
Product conforms to the description on the website. Simple and efficient order tracking. I particularly appreciated the protective bag offered with the cap.
I recommend Headict
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I recommend Headict
A
Rating: 4 out of 5
Hello, are you charging me 32 for a product with a 30 manufacturer's label?
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A
Rating: 3 out of 5
I never received my parcel at the address indicated (in Ireland) so I had to deal with customer service in order to return it to my address in France. Fortunately, customer service is excellent.
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