The only downside is that several customers would like to have a cap embroidered with their own LOGO but this is not possible as a minimum order of 10 caps is required.
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Response from HEADICT
Hello, The addition of a new typography or logo will require a morning's work on the software and calibration of the machines, which explains the minimum order of 10 copies or one copy considered as a prototype at a cost of 99. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
It's a shame that only one protective bag is supplied for every 2 caps ordered.
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Response from HEADICT
Hello, the "Headict" canvas bag supplied with the caps is indeed intended to protect them during transport, but it's also a good idea to reuse it at home to keep your chef covers dust-free. We can add up to four caps per bag. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
fast delivery.
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A
Acheteur Vérifié
Rating: 4 out of 5
A little disappointed with my contact with customer service. I wanted to personalize a cap with "special characters" and it wasn't possible to do this except as a prototype. I settled for a translation with the classic abcde... It's not exactly the cap I wanted, but the quality is still impeccable and the packaging in a small canvas bag is top-notch.
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Response from HEADICT
Hello, We simply specified that embroideries made from a typography or logo not listed on our module are made from 10 copies, as it will be necessary to calibrate our machines and software. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I ordered a hat twice in a row that doesn't fit (too small) even though I know my size and was careful to order the right size (60): the first 55-60 doesn't fit on my head, the second 60 is perched on the top of my head and doesn't fit. Very disappointed.
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Response from HEADICT
Hello, The cuts and patterns may indeed change depending on the models offered on the site and particularly on those of the Brixton brand. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 4 out of 5
To exchange a product you have to send an email but you get no reply. No free returns. Products are top but service could be much better.
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A
Acheteur Vérifié
Rating: 4 out of 5
Satisfied as always, despite the high price.
We think that customer loyalty needs to be reviewed (the points system does not build loyalty).
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A
Acheteur Vérifié
Rating: 4 out of 5
I had to fight to be delivered before I left on vacation due to a stock shortage, or so I was told ... I felt the goodwill and intention of my interlocutor but it was ric-rac ... Thank you for the cork headbands ... all is well ... we can now enjoy the cimfirt that the hats will bring to both me and my wife ... Metci.
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Response from HEADICT
Hello, As we told you by phone, we have a weekly restocking system with the Stetson brand, and although it was ordered from the supplier, we guaranteed delivery of your hat before you left on vacation. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Very satisfied
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A
Acheteur Vérifié
Rating: 4 out of 5
2 days delay in delivery, but apart from that no problem. Product is exactly as pictured.
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Response from HEADICT
Hello, After shipment on 08/06, a delivery attempt was made on 10/06, access to the delivery address being impossible, your parcel was given to the janitor 48 hours later. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
pleasantly surprised by the quality of your services
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G
Geverifieerde koper
Rating: 4 out of 5
Couple of small errors
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A
Acheteur Vérifié
Rating: 4 out of 5
The only drawback is that the customer is responsible for return shipping costs in the event of a product exchange, which, when added to the initial shipping costs, significantly increases the final price.
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A
Acheteur Vérifié
Rating: 3 out of 5
The product is very small for a 59, and of such poor quality that I'm still wondering if it's a real Borsalino.
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Response from HEADICT
Hello, We can assure you that the hat you sent is from the Italian brand Borsalino. The lightness and fineness of the rabbit felt may indeed be surprising. Nevertheless, we invite you to contact customer service at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
delivery takes too long and costs too much. In this case, it should be marked on the invoice or better shown.
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Response from HEADICT
Hello, For personalized products (embroidery or laser engraving), lead times are a maximum of 10 days before delivery. You'll find the details in the header of the personalization module. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Usually I'm always satisfied but on my last snapback cap customization I noticed a few flaws it was a bit badly sewn. ...and it's a shame you can't customize the gold label that's put on the cap to get a more real look.
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Response from HEADICT
Hello, If you have any comments, please contact our customer service department at [email protected] The stickers on the visors of our custom caps are created by us on a minimum production run of 5000 pieces. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Disappointed, I thought I'd get a thicker bandana. Also, it doesn't say made in USA, but designed in USA. Where are they made then, in China? - No gift-wrapping, because nice packaging reserved for Christmas parties.
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Response from HEADICT
As the bandana is made from organic cotton, it will be naturally thin, and is indeed made in Asia. In response to your pre-shipment request, we have provided a fabric pouch to protect your order.
A
Acheteur Vérifié
Rating: 4 out of 5
I did not receive my parcel dear me here it is
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Response from HEADICT
Hello, We have contacted the postal service and they did not respect the delivery schedule. We apologize for the inconvenience. The postage costs have been refunded. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Well-prepared product in its pouch and delivery received on time. No complaints.
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A
Acheteur Vérifié
Rating: 3 out of 5
Good quality product Relay delivery, the deliveryman never came to the address indicated, at 10euros the service it's really limited ... too bad. Thank you all the same, good continuation.
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Response from HEADICT
Hello, We have contacted the carrier and they did not deliver as requested. We have reimbursed the initial shipping costs and apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Meets my expectations
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A
Acheteur Vérifié
Rating: 4 out of 5
Size large.. Mm the S/M.. Too bad
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A
Acheteur Vérifié
Rating: 4 out of 5
Package arrived torn.
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Response from HEADICT
Hello, It is indeed possible that a package is damaged during shipment and we apologize for this. Please do not hesitate to contact our customer service department at [email protected] if the products you have received have been damaged. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
my favorite products still in size xl
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A
Acheteur Vérifié
Rating: 4 out of 5
Very happy with my product, received on time. Thank you
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A
Acheteur Vérifié
Rating: 4 out of 5
good material, always available for large sizes
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G
Geverifieerde koper
Rating: 4 out of 5
Nicely packaged. Smooth order
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A
Acheteur Vérifié
Rating: 3 out of 5
The font on the cap face is not the same as the one ordered on the website...
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Response from HEADICT
Hello, We make every effort to respect the typefaces selected by our customers. However, it is possible that an embroidery may be overlooked, so we invite you to contact customer service at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
AZE
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A
Acheteur Vérifié
Rating: 4 out of 5
I have been charged twice for the product and have never been reimbursed for the overpayment.
Please take the necessary steps.
Sincerely, Clément Chauveau (0673936186)
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Response from HEADICT
Hello, the initial order was not taken into account, please excuse us. We have of course refunded the 29.50 euros. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 4 out of 5
Delivery to NL. Normal delivery. 4 to 5 days.Webshop overview and creation of own cap etc. Good, nice and clear, prices are reasonable. The product itself is really good as well as the nice bag where your cap comes in. I only did a creation on the back of the cap and it's not there. I just find that a shame but other than that I have nothing to complain about and will definitely order more.
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A
Acheteur Vérifié
Rating: 4 out of 5
Order well received and compliant, I thought the delivery would be a little fast ...
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A
Acheteur Vérifié
Rating: 4 out of 5
Goods ordered on 30/04 and received on 30/05. Apparently there was a manufacturing problem in the workshops. I was refunded 20 of the total amount of my order.
I would like to point out that your customer service is very good, I always got answers to my questions quickly. What's more, the caps are beautiful and of good quality.
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A
Acheteur Vérifié
Rating: 4 out of 5
Not disappointed with my purchase
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A
Acheteur Vérifié
Rating: 4 out of 5
1 week delay + embroidery forgotten on the back of 131 caps, which added two weeks to the wait. Responsive customer service if called. However, the products are of very good quality, and as described.
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Response from HEADICT
We did forget the embroidery on the back of the caps, and were able to make up for this immediately. Deadlines were met, however, and with 11 different centers to order, it took a month to personalize each product.
A
Acheteur Vérifié
Rating: 4 out of 5
while on the internet on the Maison Laulhère website and on the Headict website, the brand's beret is delivered in a luxury box (image of the brand); I received the beret in a simple pouch; curious; otherwise, the merchandise is in order and delivery is fast.
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Response from HEADICT
Hello, We apologize for the inconvenience. They were unable to restock our stock. A box will be sent to you as soon as it is restocked. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 4 out of 5
Fast order processing Wide choice of brands and styles Sometimes a little lacking in choice when you're in a medium size (fast sell-out).
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A
Acheteur Vérifié
Rating: 4 out of 5
From time to time the visor of the cap is not well aligned with the base. By the way, it would be great if you could add a few stickers to the caps, from nba or random brands or teams, that would add some suspense to the opening ;)
Otherwise happy with the rest Bonne continuation
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A
Acheteur Vérifié
Rating: 3 out of 5
Cap too big, and impossible to adjust even though the site says it is possible. Returned at my expense for exchange.
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Response from HEADICT
Hello, We can confirm that, as mentioned on the website, the Rector cap by Stetson has an adjustable strap with metal buckle. The one-size items shown on the site are size 55-60 cm. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I don't appreciate receiving an evaluation request when the products have not yet arrived.
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Response from HEADICT
Hello, the evaluation request is sent to you automatically 10 days after your order. It was announced that it was delivered on 29/05. Have you received anything? If so, please contact customer service at [email protected] Have a nice day, The Headict team
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