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A
Rating: 4 out of 5
For a 2nd purchase, product always impeccable. But the delivery did not arrive in my mailbox this time... Nice little canvas bag. When will I get free delivery?
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Happy with my 2 orders from headict.
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V
Rating: 4 out of 5
The cap unfortunately had a few defects, the print of the number sign was changed to an asterisk and the original Snapback sticker on the underside of the cap was carelessly removed
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Response from HEADICT
Hello, we are sorry if, despite careful checking, we have made a mistake. We would like to apologize for this. Please contact customer service at [email protected] so that we can resolve this matter to your satisfaction.
A
Rating: 4 out of 5
Very fast ordering and delivery Very pleasant and entertaining website Very pleasant and professional customer service. Clear and concise explanations
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V
Rating: 4 out of 5
Friendly and fast communication on the phone.
Fast processing and delivery and top quality
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Fast processing and delivery and top quality
A
Rating: 4 out of 5
The malfunctioning of the site during payment triggered double charging with a credit received later. All that was needed was to display an information message to avoid this inconvenience.
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Response from HEADICT
Hello, Our site has undergone the maintenance necessary for its proper operation. However, you were notified within 60 minutes of placing your order and we immediately rectified the problem. Sincerely, The Headict team
A
Rating: 4 out of 5
I'm disappointed ....because I ordered 2. Caps with personal embroidery. Ms I received only one bag of packaging For 85euros of order I find that not cool.
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Response from HEADICT
Hello, Our cloth bags are adapted to the size of the shipping carton and to protect the caps during transport. Caps are normally sent in tissue paper and we have made it a point of honor to pack our products in the best possible way. Sincerely, The Headict team
A
Rating: 4 out of 5
Thank you for your service.
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A
Rating: 4 out of 5
Very satisfied Fast delivery and product in good condition
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A
Rating: 3 out of 5
I received the products in good condition but one of the products did not correspond to what I had ordered.
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Response from HEADICT
Hello, It is possible that one of our caps was overlooked during the order preparation process and we apologize for this. An e-mail has been sent to you to resolve this misunderstanding. Sincerely, The Headict team
A
Rating: 4 out of 5
Product as described RAS
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A
Rating: 4 out of 5
Price higher than in-store price. Shipping costs need to be reviewed. The cap costs me 25euros... 18euros in store...
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Response from HEADICT
Hello, the prices proposed on the site correspond to the selling prices advised by our supplier. Shipping costs correspond to the cost of delivery in France within 48/72 hours. Sincerely, The Headict team
A
Rating: 4 out of 5
well
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G
Rating: 4 out of 5
Nice assortment. Fast shipping. Service I haven't needed yet.
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A
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
The quality of the product is acceptable but the embroidered text is not centered.... It's unfortunate because otherwise for me it's flawless.
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Response from HEADICT
Hello, It is possible that your cap was overlooked during order preparation. In order to resolve this incident, please send a photo to customer service via [email protected] Sincerely, The Headict team
A
Rating: 4 out of 5
great
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A
Rating: 4 out of 5
The goods were not delivered to the relay point but to another one.
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Response from HEADICT
Hello, we have contacted the postal service and they have not complied with our request. We apologize for the inconvenience. In order to maintain a commercial agreement, the shipping costs have been reimbursed. Sincerely, The Headict team
A
Rating: 4 out of 5
order conforms to description, received quickly just one comment: it would be better if delivery and returns were free of charge
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Response from HEADICT
Hello, we offer free shipping on orders of 75 euros or more. Regarding returns, the customer is responsible for shipping costs. We offer the second shipment in exchange. Sincerely, The Headict team
A
Rating: 4 out of 5
Quick delivery. Cap well protected. The only problem is that the cap has creases and on linen. I'm thinking of trying to redo its original creases with the use of a patte mouille to remove wrinkles as well. Hopefully everything will be back to normal.
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Response from HEADICT
Hello, We take great care in storing and packaging our products. However, it can happen that the linen (a fine and sensitive material) wrinkles on certain parts of the cap. You can use a steamer or the steam from an iron to remove these wrinkles. In this case, please do not hesitate to contact customer service at [email protected] Sincerely, The Headict team
G
Rating: 4 out of 5
One cap was not to my liking and for delivery and return I just lost 18.50 this I find very much.
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A
Rating: 4 out of 5
The product meets my expectations. Nothing to say
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A
Rating: 4 out of 5
The embroidery on the cap is pretty average, but that doesn't stop me from recommending long deliveries, but the cap's cut and embroidery are top-notch. Thank you Tony
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Response from HEADICT
Hello, It is possible that a hat has been overlooked. If necessary, please contact customer service at [email protected] Sincerely, The Headict team
G
Rating: 4 out of 5
Good.
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A
Rating: 4 out of 5
Great customer service Great delivery time too
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A
Rating: 3 out of 5
Bad experience for my first order which was cancelled and refunded without even asking me my opinion... I expected a better commercial gesture from you.
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Response from HEADICT
Following an unavailability, you immediately benefited from a promotional code entitling you to a 20% discount on the whole of our site, as well as a full refund of your order, enabling you to make a new purchase at the best price.
A
Rating: 4 out of 5
Fast shipping and nice cap
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A
Rating: 4 out of 5
Very good site for caps, it has all sizes. Apart from the one size, it doesn't say how many cm the cap is. And it would be nice to put a new brand like for example Supreme one of my favorite brand. Site to recommend.
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Response from HEADICT
Hello, As indicated on the site, the cap ordered is one size only (55-60cm). Please note that our purchasing department is working every day on expanding the site and adding new brands. Sincerely, The Headict team
G
Rating: 4 out of 5
Great fit, fast handling
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Didn't receive the right size ordered...I'm waiting to see the quality of the customer service.
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Response from HEADICT
Hello, We have received your feedback, which will be processed tomorrow. Sincerely, The Headict team
G
Rating: 4 out of 5
No problems at all, order was simple and delivered on time.
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G
Rating: 4 out of 5
The change of caps went very smoothly.
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G
Rating: 3 out of 5
Ordered personalized snapback. 1 day after ordering I found out that the text I had entered was incorrect. Through the contact form on the site immediately asked if this could still be changed. This form indicates a response within 1 business day, unfortunately no response and my question was not answered nor was it resolved. Bad service.
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A
Rating: 4 out of 5
Cool............very satisfied with the quality and rendering. However, delivery is quite long.... for a young person, the wait is long.
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Response from HEADICT
Hello, your order was placed on 24/02 and shipped on 03/03. As indicated on the website, 7 to 10 days are needed to make personalized products, which explains the waiting time. Sincerely, The Headict team
V
Rating: 4 out of 5
Cap arrived on 09.03.17 Ordered on 23.02.17, delivery date according to the website 01.03.17. After a phone call with their customer service, the message came that the goods will be shipped the next day. Cap is great and the personalization is really great........
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A
Rating: 4 out of 5
The hat I ordered was dusty and had small stains.
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Response from HEADICT
Hello, We apologize for the inconvenience, it is possible that the hat was overlooked during the preparation of the order. Could you please send us a photo to [email protected]? Sincerely, The Headict team
V
Rating: 4 out of 5
Parcel was left on the stairs (ground floor, we live on the first floor) although we were at home. The doorbell was not rung.
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A
Rating: 4 out of 5
Met my expectations Delivered on time RAS
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A
Rating: 4 out of 5
A little more time than usual for preparation
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Response from HEADICT
Hello, it took 10 days instead of 7 to design and ship your caps. However, the delivery times indicated on the website were respected. Sincerely, The Headict team
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