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A
Rating: 4 out of 5
Delivery times to be improved
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
Reviews 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
product conforms to my expectations...delivery on time ...very satisfied
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A
Rating: 4 out of 5
Quality products, responsive and efficient customer service. I came to your site because I have a 61 cm head circumference and it is complicated to find hats and caps in this size. And as humans are never satisfied, I would have liked even more choice in this size on your site. You're great, keep up the good work.
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A
Rating: 4 out of 5
Slightly disappointed with the quality of the cap, which flattens at the top when put on the head and doesn't retain its original shape. Apart from that, quality service.
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Response from HEADICT
Hello, As indicated in the product description, this is an unstructured cap without front reinforcement. It is therefore normal for this cap to be "flattened" compared with other models. Sincerely, The Headict team
A
Rating: 4 out of 5
good product. delivered on time.
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A
Rating: 4 out of 5
Good quality, fast delivery
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A
Rating: 4 out of 5
Cap received quickly Good quality, to be seen over time
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G
Rating: 4 out of 5
Beautiful products
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A
Rating: 4 out of 5
good site
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A
Rating: 4 out of 5
The hat is very nice.
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A
Rating: 3 out of 5
Hello, In order to justify my notes, I would like to let you know that I ordered a cap that was supposed to be made in Germany, but on the label it says made in Czech Republic. Is this false advertising? What's more, after wearing it for 6 days, it no longer fits on my head, having shrunk by one size. To think that I almost bought two of them...
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Response from HEADICT
Hello, We've noticed that the Herringbone range from Stetson is no longer made in Germany. We're currently making the change on the website, and apologize for the inconvenience. We apologize for the inconvenience, but it seems strange that your cap should loosen so easily. You will be contacted by our customer service to resolve this.
A
Rating: 4 out of 5
The arrival date was short but the product is very good. I did not receive a confirmation e-mail for my order.
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A
Rating: 4 out of 5
Hello I am satisfied with the quality of the cap on the shape the color the visor. But I find the color of the border not white enough I saw it more shiny and satin. thank you
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A
Rating: 4 out of 5
Very fast delivery, very nice website and very well done.
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A
Rating: 4 out of 5
CLEAR
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A
Rating: 4 out of 5
Nothing to report. Good service
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A
Rating: 4 out of 5
too many products don't have the same head size so they have to be returned and in this case it's expensive because the return by colisimo is at our expense and I had to order at least 3 or 4 times from headick and return the product 4 times . but good product
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Response from HEADICT
We offer more than 100 brands and 5000 references, so there are sometimes small differences between them. However, the brands do their utmost to respect a common pattern in order to limit these discrepancies.
A
Rating: 4 out of 5
very positive: speed of delivery; careful packaging; to be tested in use: the finish of the tassels does not seem to me to be of a quality manufacture ....... their colors are not beautiful (too bright);
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A
Rating: 4 out of 5
total satisfaction. nothing to say yet.
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A
Rating: 4 out of 5
Nothing to complain about. Items as described, order processed very quickly and delivery was fast too.
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V
Rating: 3 out of 5
I did not get everything I ordered...
It's a pity I will leave my money with another store next time. It's the second time I've ordered and something has gone wrong which is not good
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It's a pity I will leave my money with another store next time. It's the second time I've ordered and something has gone wrong which is not good
A
Rating: 4 out of 5
The 24-hour delivery by TNT didn't work, but Headict customer service met my expectations promptly and efficiently.
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A
Rating: 4 out of 5
having had a delivery problem, I had a perfect follow-up from customer service
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A
Rating: 4 out of 5
After placing an order for a cap that was in stock, I was informed once I had paid for my basket that the cap was no longer available, with no possibility of obtaining it because your supplier was out of stock. Had I received the information beforehand, it is quite possible that I would not have made my purchase for the second item.
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Response from HEADICT
We apologize for the inconvenience. Our supplier was supposed to restock, but we quickly refunded the cap and shipped the second product.
A
Rating: 4 out of 5
fast delivery and the products I ordered met my expectations
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A
Rating: 4 out of 5
Very nice product delivered quickly
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A
Rating: 4 out of 5
R A S
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A
Rating: 4 out of 5
Well served and on time thank you
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A
Rating: 4 out of 5
Apart from the fact that the relay point I had chosen miraculously turned into a post office, everything is in order.
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Response from HEADICT
Hello, We apologize for the inconvenience. It can happen that a relay point is out of business and that the post office forwards the parcel to the nearest point. Sincerely, The Headict team
A
Rating: 4 out of 5
I was pleasantly surprised to receive the item so quickly(13/01/2017) Ordered on (08/01/2017) Thank you for your efficiency L spinosa
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A
Rating: 4 out of 5
Top products and service, I highly recommend
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A
Rating: 3 out of 5
je suis déçu pas les taille il et impossible voire la taille 58 dans votre site c'est bien dommage car les casquettes son très jolie la finition et bien
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Response from HEADICT
Hello, few brands offer their products in the full range of sizes from 55 to 61 or 63. They prefer to combine sizes in S (54-55cm) / M (56-57cm) / L (58-59cm) / XL (60-61cm). Sincerely, The Headict team
A
Rating: 4 out of 5
Good product but delivery was late
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A
Rating: 3 out of 5
Fast delivery and good quality product but be careful with the size, the one size is small. It's just a shame that return shipping costs are at the buyer's expense, especially with colissimo shipping required.
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Response from HEADICT
One-size-fits-most cups are 55 to 60 cm around the head. The return by colissimo is not imposed but recommended. Sincerely, The Headict team
A
Rating: 4 out of 5
delivery is fast the quality of the caps I only order Stetson so good
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A
Rating: 3 out of 5
Delivery received on time but I had asked for white embroidery and I got green embroidery, given the waiting times for a possible exchange I didn't want to wait any longer so I settled for the green embroidery.
I hope my next order goes better.
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I hope my next order goes better.
Response from HEADICT
Hello, We apologize for the inconvenience. It is possible that the cap has been overlooked. Please send us a photo of the embroidery to [email protected] Sincerely, The Headict team
A
Rating: 3 out of 5
good evening i put medium on merchandise and customer service because i was disappointed by the fact that the beret was made in china whereas i didn't find the information on your site, the answer from customer service didn't convince me either. I thought these products were made in Europe or the USA. Brixton doesn't look Chinese. Having said that, they are quite correct. cordialemen
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Response from HEADICT
Hello, As mentioned in our e-mail conversation, when products are made in Europe or the USA, a note is added to the product description. In the world of ready-to-wear clothing, most brands choose to manufacture their products in Asia (China, India, Vietnam, etc.). Sincerely, The Headict team
A
Rating: 3 out of 5
Photo on website not explicit enough.
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Response from HEADICT
We work hard to make our visuals as easy and accessible as possible. Regarding your last order, all Stetson photos are supplied to us by the brand itself, and we improve their rendering as much as possible.
A
Rating: 4 out of 5
Nothing to complain about, I recommend this site.
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A
Rating: 3 out of 5
Very disappointed by the return method in the event of a problem. At the buyer's expense and no news at the time of return I just received another size 1 week later.
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Response from HEADICT
A confirmation e-mail was sent to you on 04/01 to let you know that the hat had been resent. It may have gone into SPAMS? We do our utmost to process returns on a daily basis during the holiday season.
Account suspended
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