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S
Rating: 3 out of 5
The return shipping costs are paid, and since the package is to be shipped to France, it was about €25.
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
3 star reviews
Reset filtersR
Rating: 3 out of 5
Headict itself ok but the carrier DPD bad.I still have not received it . It was sent back .
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P
Rating: 3 out of 5
Received the product, unfortunately incomplete, missing the tightening lace. Clearly visible in the photos. I contacted customer service who explained that it may be sold without it. Surprising considering the original price (mine bought on sale). Otherwise, the product itself suits me.
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U
Rating: 3 out of 5
I would have preferred packaging that better protected the hat considering that Borsalino offers dedicated hat boxes. Unfortunately, couriers often do not respect packages, so the seller should take this into account.
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P
Rating: 3 out of 5
Hat ordered on sale. Seemed nice and roomy in the photo on the website. But turned out to be much smaller and therefore too tight for me. Caps always have a size listed. With hats, maybe there could also be an overview of especially the 'height/length' of the hat, so you have some more info on how much room you have at the top of the hat.
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N
Rating: 3 out of 5
Fast delivery, quality and size are excellent.
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M
Rating: 3 out of 5
Great delivery , but 2 out of 3 items have damage. But I have so no desire to return it that I will just keep it....
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Response from HEADICT
Dear,
We are sorry to hear that you received a defective item. In such cases, please feel free to contact us at [email protected]. Our dedicated team is here to assist you with replacing defective items or those that are not the correct size. We remain at your disposal via this email address.
Wishing you a pleasant day.
Kind regards,
The Headict Team
We are sorry to hear that you received a defective item. In such cases, please feel free to contact us at [email protected]. Our dedicated team is here to assist you with replacing defective items or those that are not the correct size. We remain at your disposal via this email address.
Wishing you a pleasant day.
Kind regards,
The Headict Team
M
Rating: 3 out of 5
Hat too small
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Response from HEADICT
Dear Marie, thank you for your feedback regarding the cup size. We are sorry to hear that it did not meet your expectations and we invite you to consult our size guide to help you in your future purchases. Please do not hesitate to contact us if you require any further assistance.
E
Rating: 3 out of 5
Can we exchange for a different size?
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Response from HEADICT
Hello,
Please find below the link to the procedure to follow for exchanges and returns.
https://www.headict.com/fr/content/7-echange-retours
We remain at your disposal for any further information and wish you an excellent day.
Best regards,
The Headict team
Please find below the link to the procedure to follow for exchanges and returns.
https://www.headict.com/fr/content/7-echange-retours
We remain at your disposal for any further information and wish you an excellent day.
Best regards,
The Headict team
S
Rating: 3 out of 5
Unfortunately, the color is completely different from the picture and does not match my idea. The hat is otherwise top quality!
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Response from HEADICT
Thank you for your comment. We have compared the original product with the illustration. A color deviation is obvious. We will update the photo on our website as soon as possible.
A
Rating: 3 out of 5
Shortly after receiving my purchase, I found the same item on sale for over 20€ less at another retailer. Quite disappointing. Very fast shipping, as always...
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A
Rating: 3 out of 5
Delivery and processing times are too long
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Response from HEADICT
Hello, your order arrived on 19.06.24 and was dispatched on the same day and delivered on 25.06.24. We are very surprised by your review. Faster delivery is possible for an additional charge, please select the DPD Express shipping method and it will be delivered within 2 days. Best regards from the Headict team.
A
Rating: 3 out of 5
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A
Rating: 3 out of 5
Shipping fine. Only very bad that it is not clearly stated that a return has to be sent to France at own cost. These are double from the Netherlands
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Response from HEADICT
Dear, Thank you for your order. The return procedure is available on the website at any time and it is clearly stated that the return is to be sent to France at the customer's expense. For any further information, we are available at the following address: [email protected] We remain at your disposal and we wish you a pleasant day. Kind regards. Headict team.
A
Rating: 3 out of 5
Difficult to get in touch.
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A
Rating: 3 out of 5
You can improve on the presentation of the origin of your products, I can explain, I ordered on your site a cap on the picture, we can see a Belgian flag, I deduced that it was made in Belgium, big mistake made in China, you have the right to sell products made in these countries, but clearly indicate the origin. Disappointed customer
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A
Rating: 3 out of 5
Shipping takes too long , and one item was not delivered ! Here we were not informed! Well was amount of this immediately refunded.
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A
Rating: 3 out of 5
The app is not customer-friendly compared to others, partly because I am not French-speaking. You have to reset the translation every time.
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A
Rating: 3 out of 5
I still haven't received my order after 20 days.
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A
Rating: 3 out of 5
So I received the package but a little on top there is a white spot in front of the cap that spoils the model a bit.
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Response from HEADICT
Hello, I'm sorry to hear that there is a stain on the model you received. In the event of non-conformity or defects on the order, please do not hesitate to contact our customer service department directly at the following address: [email protected]. We wish you a pleasant day. Sincerely, Headict Team.
A
Rating: 3 out of 5
Filter options are not good for me. Return shipping at own expense and with 10 working days processing time. 1 hat arrived without a label. Plus point Large selection on the site.
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A
Rating: 3 out of 5
The hat I received complies with my request, but the cap, of the same brand and size as the hat, is much too large, which is probably not the fault of headict. Two stars less because I initiated a return of the cap via your website, which remained silent to my request.
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Response from HEADICT
Hello, Thank you for your feedback. We have taken into consideration the exchange request you initiated on 21/01 at 16:25 and replied on 23/01 in the morning. Perhaps you'll find our reply in your spam or junk mail folder. We remain at your disposal on [email protected] and wish you a pleasant end of day. Sincerely The Headict team
A
Rating: 3 out of 5
No return label, costs must be borne by the customer.
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Response from HEADICT
Hello, thank you for your message. We ship free of charge to a DPD Pick up Shop from 49. However, unfortunately we cannot bear the return costs. This information can be found on our website (https://www.headict.de/content/7-ruckgabe-und-umtausch). According to our return conditions, the customer bears the return costs. Best regards from the Headict team
V
Rating: 3 out of 5
04083130718165R I ordered this ore from DPD Express and it has been many days and it is still on its way.
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V
Rating: 3 out of 5
On the personalized knitted hat on the website, the font was black, but when the hat arrived it had a different font color. You could at least point this out.
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Response from HEADICT
Hello, thank you for your comment. With laser engraving, the leather is burned and the color of the engraving may appear different depending on the color of the leather. Best regards from the Headict team
A
Rating: 3 out of 5
The colors of the product received do not match my order. I don't want to pay the shipping costs, so I'm keeping the product. I will now deal directly with the supplier.
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A
Rating: 3 out of 5
I don't think it's normal to pay return shipping if the product doesn't suit us!!!! Other sites have return labels
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V
Rating: 3 out of 5
The quality is good, but nothing more. They really get on your nerves with their almost daily newsletters. How many heads can you have?
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A
Rating: 3 out of 5
Nice quality caps, but it's a shame that on one of the two ordered, the threads stand out from the customization. It spoils the look. I don't know if you make a commercial gesture in this kind of case, but it would be nice given the state of the cap.
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A
Rating: 3 out of 5
I'm a little disappointed with the quality of the embroidery, the finish and the alignment of the personalized logo, I was expecting much better for the price... On the other hand, the quality of the cap is really good!
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Response from HEADICT
Hello, Thank you for your order. For your information, we embroidered the cap twice. The result of the first attempt was not satisfactory for our embroidery craftsman. Your logo was partly produced in 3D (according to your instructions). We invite you to leave a photo of the embroidery, so that users can get an idea of the result. Good day, l
A
Rating: 3 out of 5
The personalized caps are perfectly made and of very good quality, but I only received one of the 2 caps I ordered, even though I paid for two. I'm still waiting for my request to be answered by headict customer service.
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Response from HEADICT
Hello, Thank you for your order. Yes, we did forget. As soon as we received your e-mail, we replied and sent you the missing item. Have a nice day. The Headict team
A
Rating: 3 out of 5
The cap size is standard, so it's just right for some people. Logo space is small. Nice rendering. Unfortunately it's expensive, given the points of dissatisfaction.
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Response from HEADICT
Hello, sorry to read that you are not entirely satisfied. Indeed, the size of our caps respect the standards, that is to say, for a head circumference ranging from 55 to 59 cm as indicated in the product sheet. We are very attentive to the quality of our products. Our customizable caps are of "brand" quality and have recently been made from eco-responsible materials (recycled cotton).
A
Rating: 3 out of 5
Sewing quality is not crazy
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A
Rating: 3 out of 5
Delivery times
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Response from HEADICT
Hello, The caps you ordered were to be personalized. Additional time is required to complete the embroidery in our workshop. This is indicated on our website. (plus a bank holiday during delivery...) have a nice day Team Headict
G
Rating: 3 out of 5
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A
Rating: 3 out of 5
Average textile quality: the basic black cap has already lost some of its blackness in just a few months. The logo, on the other hand, is still in good color, black and white.
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A
Rating: 3 out of 5
Delivery times not respected. On 2 occasions.
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Response from HEADICT
Hello, Thank you for your orders. I have noticed a problem with the delivery of one of your orders. Your parcel was dispatched within the timescale to which we commit ourselves. I have no further information on the reasons for this delay from Colissimo. For the second shipment, you selected delivery within 48 hours and the delivery time was respected. Supported tracking
A
Rating: 3 out of 5
Delivery not great
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A
Rating: 3 out of 5
A
Rating: 3 out of 5
A
Rating: 3 out of 5
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A
Rating: 3 out of 5
The shape of the cap is not great with the angle in the middle. Quality embroidery and fast delivery.
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Account suspended
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