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A
Rating: 3 out of 5
Improve cap size
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
3 star reviews
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Rating: 3 out of 5
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Rating: 3 out of 5
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Rating: 3 out of 5
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Rating: 3 out of 5
More precise sizing. Returns available.
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Rating: 3 out of 5
No return possible. Head size imprecise (between 55 and 56 or 57cm).
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Rating: 3 out of 5
No notice of delivery
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Rating: 3 out of 5
Hello, I've just placed two orders with you and I don't have any coupons. What's more, one of the orders still hasn't been delivered... In short, the offer is nice but the service leaves something to be desired. I'll have to see if there's any improvement on my next orders.
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Response from HEADICT
Hello, your second one has a longer preparation time because it is a personalized product. The manufacturing time is 8 to 10 days. The personalization of your hat is finished and your order is being delivered. I can confirm that you have available loyalty points that you can convert into discount vouchers. You can see them in your p
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Rating: 3 out of 5
very small large sizes, poor shipping packaging
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Rating: 3 out of 5
With my last order, I don't feel like I received what I ordered on your site. I am disappointed with some items.
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Rating: 3 out of 5
Hello, the product I bought to clean my cap doesn't work. There are still the same marks.
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A
Rating: 3 out of 5
Stetson delivers caps with minor flaws
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Response from HEADICT
Hello, thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to explain your concerns. We look forward to hearing from you! Kind regards, The Headict team
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Rating: 3 out of 5
The embroidery is perfect. Too bad the cap itself is of poor quality. If you were to improve your excellent proposal, you could allow the choice of font per word and not per line (I don't like one letter on ALL the embroidery and would have liked to change it). With this font option and better cap quality, you deserve 20/20.
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V
Rating: 3 out of 5
the processing was a bit lengthy
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G
Rating: 3 out of 5
I am not satisfied with the cap delivered,it was flattened and with false folds that I had to iron out myself.
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A
Rating: 3 out of 5
Delivery with GLS not good at all, they do not deliver on time.
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V
Rating: 3 out of 5
The delivery took forever. Then no delivery bill. I had to print out the feedback form myself and I still had the costs for the return shipment. In my opinion, customer friendliness looks very different these days.
The products are TOP! Wish you continued success!
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The products are TOP! Wish you continued success!
A
Rating: 3 out of 5
Hello, The hat was too small compared to other products purchased from this brand. Sincerely, Erwan
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V
Rating: 3 out of 5
Delivery of an order takes a long time, no free returns
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Response from HEADICT
Hello, thank you for your comment. The delivery took 4 working days. According to our return conditions, the customer bears the return costs. Best regards from the Headict team.
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Rating: 3 out of 5
I didn't like the cap between the pictures on the website and the real product, there's a difference, I'm disappointed with my order.
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Rating: 3 out of 5
Bein....... Still haven't received my order so what the heck?!? ¿¡
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Response from HEADICT
Hello, Thank you for your order. Shipments outside the EU require customs clearance, which explains the delivery delay. Kind regards, The Headict team
V
Rating: 3 out of 5
Unfortunately wrong size received the delivery was sent back
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A
Rating: 3 out of 5
I ordered a Theo totem engraved cap and it arrived blank with no writing.
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Rating: 3 out of 5
Cool
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G
Rating: 3 out of 5
I could not track my shipment; I was redirected to a French site with an error message (in French and therefore not understandable). Emailed about it. Got a message that they are looking into it, but nothing more. Hat now in and I like it.
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A
Rating: 3 out of 5
The cap is beautiful! The delivery time was longer than expected... Too bad we couldn't choose a smaller size for the personalized caps.
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Rating: 3 out of 5
The embroidery is not straight and goes all over the place Nice quality cap, though Shame
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Response from HEADICT
Hello and thank you for your comment. Please don't hesitate to send us a photo of the customization to [email protected]. Our customer service team will take it from there. Kind regards, The Headict team
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Rating: 3 out of 5
Hello I ordered two caps that have already taken a while to arrive and the Nordic of one of the two caps is crooked and not very good quality.
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Rating: 3 out of 5
I ordered 4 caps and received 3. I find the handling of the order and the follow-up a little light. Paul
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Rating: 3 out of 5
Beret for Father's Day
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G
Rating: 3 out of 5
Delivery took quite a long time and was unclear when delivery was going to be made. For example, there is no signal that somewhere s on day X there will be delivery between time X.
The quality of the product is good. And the service I can't judge because I didn't use it.
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The quality of the product is good. And the service I can't judge because I didn't use it.
G
Rating: 3 out of 5
Delivery took quite a long time. Unfortunately did not like the product and returned it to France at my own expense. Cost quite a bit.
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G
Rating: 3 out of 5
The color turned out a little different than I thought. The delivery time was also a bit longer than we thought. Otherwise fine quality, was also familiar with this brand.
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A
Rating: 3 out of 5
Delivery OK and on time, but I did not receive the right product, and to this day I have no news of the processing of my return. Not a great first impression, and the system of PDFs to print and fill in is frankly cumbersome and outdated. Is it to discourage? I'll certainly give a more informed opinion when I have the right product in hand.
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Response from HEADICT
Hello, Thank you for your comment and we apologize for the inconvenience. We have done everything necessary to recover your parcel and send you your order by express delivery. Best regards. The Headict team
G
Rating: 3 out of 5
Delivery takes quite long, the product is good, service is not good. Ordered size 60 and received 61. So too big. Returned cap and sent mail to headict. Until now nothing heard. order no.: #345904
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Response from HEADICT
Hi there, Thank you for your order. As mentioned on the website there is no intermediate sizes (S=54/55cm - M=65/56cm, ...) and the largest size appears on the label. Best regards, The Headict team
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Rating: 3 out of 5
Didn't receive exactly the model I ordered, but I'll settle for it. I don't have time to fight a return battle.
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G
Rating: 3 out of 5
I returned my order a few days ago and am still waiting for the paid amount to be returned to my bank account.
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