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G
Rating: 3 out of 5
The delivered product is okay but the delivery takes really long, twice by email asked where the order remained but twice such a standard info-less answer
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
3 star reviews
Reset filtersA
Rating: 3 out of 5
Hello, I still haven't received my order. I'll probably have to pay something for customs clearance at the post office. I received a letter. So I don't doubt the quality of the caps, which will be arriving soon, I hope. Thank you for your help.
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G
Rating: 3 out of 5
Too long delivery time. In itself not a problem if you are kept well informed. You start thinking, will this work out. No clear track and trace. Suddenly, without your knowledge, the product is delivered. I read: Shipping takes place at the risk of the orderer. This is, of course, bizarre. You ship it anyway, I don't. I don't do this anymore.
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A
Rating: 3 out of 5
thank you for your service
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A
Rating: 3 out of 5
The size does not correspond to my head size. Impossible to change, there is only one size left.
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G
Rating: 3 out of 5
In my opinion, the communication regarding the delivery leaves much to be desired. In the tracking of the package one can only see, that the package is somewhere, but not when the package is likely to be delivered. Also one only sees that the package is "in transit", but from where to where is not visible. Too bad I can not write more. Because of this service 1 star.
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G
Rating: 3 out of 5
Delivery took very long and could not track the order
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A
Rating: 3 out of 5
Cap received good quality embroidery well finished Only small downside manufacturing and delivery very long 3 weeks between order and receipt
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V
Rating: 3 out of 5
The goods had not been processed satisfactorily. The leather patch with the logo was partially not sewn to the cap.
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Response from HEADICT
Hello, we value quality and good workmanship. Please contact customer service so that we can resolve the matter to your satisfaction. Best regards from the Headict team
A
Rating: 3 out of 5
Back
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G
Rating: 3 out of 5
Shipping is not trackable and takes longer than a week, but product is fine.
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G
Rating: 3 out of 5
Quality seems to be a little less of statson thin material
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A
Rating: 3 out of 5
Size large!
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A
Rating: 3 out of 5
The problem is that delivery times are not met. You announce on the site "product available", within 48 hours. Then, when you place your order on the site (March 4), they announce 10 days which turn into 2 weeks (parcel available on March 19). On the other hand, if you deliver in 15 days, say so clearly! Otherwise, you'll lose customer confidence.
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A
Rating: 3 out of 5
Hello, I'm not one to complain, but being a cap fan, I'd like to tell you that the one I ordered was poorly designed (embroidery poorly done). Personally, I'd have preferred a little more depth...
I hope my comment will help. All the best
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I hope my comment will help. All the best
G
Rating: 3 out of 5
Miss the logo with name on the side
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Response from HEADICT
Dear, Thank you for your order. As mentioned on the webiste, you have to click on "TOE TE VOEGEN HANDTEKENING" before put items in your cart. Best regards, The Headict team
G
Rating: 3 out of 5
Product unfortunately too small. Return procedure not clear and expensive (product must be sent back to France). On the website it says that you have to send an email and in response to the email after a few days I am referred to the same section on the website where it says that you have to send an email. Returns are still being processed so I cannot say anything about that.
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A
Rating: 3 out of 5
The perceived quality of the product is disappointing. It's not the cap but the felt badge. Indeed, the crest was the main interest of this cap. It's extremely thin without relief, in a word more than disappointing for a product priced at 25. I'm extremely disappointed! I will not return the product as it was a gift from my children ...but I will not buy from your site again I
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Response from HEADICT
Hello, We do our utmost to provide as many descriptions as possible on our product sheets and it is clearly stated that the cap ordered has a printed felt patch. https://www.headict.com/fr/24016-trucker-don-t-feed-the-bear.html Sincerely, The Headict team
A
Rating: 3 out of 5
Dissatisfied with the delivery but thanks to the site's customer service for doing what was necessary.
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Response from HEADICT
Thank you for your comment. We apologize for the delay. Kind regards, The Headict team
G
Rating: 3 out of 5
The cap was beautiful, but too big. I returned it to exchange for a size smaller. I am still waiting for that, will hopefully be fine. The return address appears to be in France. While ordering from Headict.co.uk.
Soon I will have lost a total of 23 shipping costs. They can't expect another order from me.
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Soon I will have lost a total of 23 shipping costs. They can't expect another order from me.
G
Rating: 3 out of 5
Have been waiting a day for nothing for delivery, had received an email saying my order would be delivered that day (Friday),, was only after the weekend, put in the bin, not even rang the bell. Very satisfied with the quick handling of my order though, and late delivery perhaps understandable due to Christmas rush.
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A
Rating: 3 out of 5
I received the wrong helmet and the wrong size. I am very disappointed.
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Response from HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service via [email protected] Sincerely, The Headict team
A
Rating: 3 out of 5
No information is given on the fact that the dollars are American dollars, even though I live in Canada. The monetary value is not adapted to the country, so it comes as a surprise when you have to pay more than indicated on the site, knowing that it asks you for your country of delivery and your province.
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Response from HEADICT
Hello and thank you for your order. The currency is indicated at the top left of your screen for a computer or tablet and at the top of the drop-down menu for a smartphone. We can confirm that "USD" is the correct currency. Sincerely yours, The Headict team
A
Rating: 3 out of 5
Poor-quality fabric already faded in places, poor-quality stitching too, many skipped stitches and quite a few threads sticking out. The logo on the side is not the same as the one shown on the website. Would not recommend.
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Response from HEADICT
Hello and thank you for your comment. It is surprising that a Brixton brand cap purchased 2 weeks ago is faded and untied. Please do not hesitate to contact our customer service via [email protected]. Sincerely, The Headict team
G
Rating: 3 out of 5
Nothing bad about the product itself, on delivery it was a 3 week wait
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A
Rating: 3 out of 5
Does not have the centimetre sizes at Stetson
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A
Rating: 3 out of 5
Item conforms to my expectations. Fast delivery.
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A
Rating: 3 out of 5
No one knows where your products are made. When we go into a physical store, we can read on the label: "Made in NNN". Not on your website. That's a shame.
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G
Rating: 3 out of 5
Dear Sir/Madam, my cap is actually a little too big so I would like a size smaller. I have looked a few now to see if I can exchange this but I can't find anything. How does this work? Kind regards, François Plaisier
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A
Rating: 3 out of 5
Hello, I placed 2 orders on the same day, the first (2 caps) was delivered free of charge. The second I placed a few minutes later, the delivery was charged to me, impossible to integrate this 2nd order into the first. I still paid more than 100 euros.... I've just received my second order, a NY cap, and I notice that the NY logo is fraying...
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A
Rating: 3 out of 5
Classic New Era cap but too short around the ears (women's size?). I don't like the personalized embroidery at all. The finish of the embroidered letters looks rather cheap.
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A
Rating: 3 out of 5
Great product, good quality. A little expensive, but the delivery by the post office sucks! The letter carrier placed the parcel with the wrong person. It would be a good idea to use a private service which would be much faster and more efficient (TNT, DHL, UPS).
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A
Rating: 3 out of 5
delivery to the other end of my town instead of a nearby collection point, otherwise very good.
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G
Rating: 3 out of 5
My buff was broken on arrival I hesitated a lot to send it back, but was reluctant to go through the hassle AND I was really looking forward to it so I just glued the hole and took it for granted, but too bad it wasn't seen
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A
Rating: 3 out of 5
Everything is perfect at Headict, except for the delivery since my order was never delivered (change service provider (Colissimo)). A customer who was always very satisfied...
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A
Rating: 3 out of 5
Bonjour a tous Je pensais trouver sur votre site qui m'a bien séduit des chapeaux de qualité (bailey spécialiste americain )qu'elle surprise et déception en découvrant provenance chine il serait important de le signaler. A product that can be found on any market in France for 30 euros.
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Response from HEADICT
Hello, thank you for your comment. Most of our hats are indeed made in Asia. However, we remain at your disposal to guide you in your choices. Sincerely, The Headict team
A
Rating: 3 out of 5
One of the 2 caps delivered has a defect, I made a request to Customer Service, I had a quick return requesting photos (09/07) and since then nothing, despite a reminder. My email address: [email protected]
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Response from HEADICT
Hello, Thank you for your order. As indicated by email: New Era inserts a cardboard backing behind the back of the cap to hold the front of the cap in place during packaging. This means that the sweatband will drop during packing. However, it will return to its normal shape after being worn several times. Kind regards, The Headict team
V
Rating: 3 out of 5
Goods arrived without delivery note/invoice and return form
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Response from HEADICT
Hello, to protect the environment, we do not send printed invoices and delivery bills. You can find your invoice in your customer account. You can also find the return form on our website at https://www.headict.de/content/7-ruckgabe-und-umtausch. If you have any questions or queries, our customer service team will be happy to help. Best regards from the Headict team.
A
Rating: 3 out of 5
Package not received.
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Response from HEADICT
Hello, Thank you for your order. Due to an incomplete delivery address, your parcel was dropped off at a relay point and was picked up on Monday 13th July. Kind regards, The Headict team
V
Rating: 3 out of 5
The item I ordered was initially not available. I was not informed of this. It was only when I asked that it was delivered - albeit a few weeks late. Nevertheless: THANK YOU!
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Response from HEADICT
Hello, some products on our website say "Delivery within 14 days". These are products that we first have to reorder from the manufacturer. This is why it takes a little longer than usual. Best regards from the Headict team.
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