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A
Rating: 3 out of 5
Thank you
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
3 star reviews
Reset filtersA
Rating: 3 out of 5
Very good product, as described, but the price of delivery is too high and there's no offer of a free collection from a parcel relay. You have to make a margin .....
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G
Rating: 3 out of 5
Unique that my favorite stetson cap was still available to order from you guys. Shipped quickly, glad to receive it soon. I think it was sent with a DPD daughter and DPD is so bad in its service, that I 'found' my package by coincidence at a service point when I went by for another package...Both were not even offered at my home address, but dumped at the service point without notice.
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G
Rating: 3 out of 5
DPD delivered the package to the wrong address. "At the neighbors" Only it's not my neighbors. It's a different street. This is not your fault, but the fault of DPD. Kind regards, Erik
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G
Rating: 3 out of 5
The delivery did take a very, very long time.
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A
Rating: 3 out of 5
I placed an order on May 17th and to this day I still haven't received anything even though it was a surprise to offer and they said it would take 7-10 days to arrive ... Disappointed .
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A
Rating: 3 out of 5
I placed a first order and I was really extremely satisfied with my 2 caps and even my students want to order from me.
So I immediately reordered 3 caps but disappointingly the cut has changed slightly so the caps don't look great on me.
As for customer service, an e-mail was sent but I haven't received any feedback (what a shame).
Translated reviews
So I immediately reordered 3 caps but disappointingly the cut has changed slightly so the caps don't look great on me.
As for customer service, an e-mail was sent but I haven't received any feedback (what a shame).
A
Rating: 3 out of 5
3 weeks late
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A
Rating: 3 out of 5
Lousy delivery, but it's just like Colissimo Engraving and color are in line. On the other hand, average quality, especially on the back of the plastic cap, which isn't very comfortable.
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A
Rating: 3 out of 5
Very good product good quality After I ordered two personalized caps and one of them arrived with a spelling mistake...
So I made a complaint and I'm still waiting for an answer...
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So I made a complaint and I'm still waiting for an answer...
G
Rating: 3 out of 5
Article fine. Organization poor.
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G
Rating: 3 out of 5
I don't find the failure to return free of charge to be customer-oriented. The fact that you cannot then return discounted items at all is really a bad thing.
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A
Rating: 3 out of 5
Poor quality for 28 e
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A
Rating: 3 out of 5
I would like to reply to your questionnaire because the hat I bought is already pilling, so I am not at all satisfied with the quality and I will avoid your site in the future.
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V
Rating: 3 out of 5
You should reconsider the parcel service. And customer service responds very quickly but is playing for time. Parcel was hanging somewhere in Melle in a depot for a few days. Could have been there sooner.
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Response from HEADICT
Hello, thank you very much for your opinion. You ordered the hat on 23.12.19 in the evening and we shipped it on 24.12.19. Due to the many holidays, DPD was only able to deliver on 02.01.20. Best regards from the Headict team.
A
Rating: 3 out of 5
The package did not arrive within 48 hours as announced. I was out of town when it arrived. Fortunately I got it back without any problem when I came back. So 2 stars.
The hat is perfect, so 5 stars.
The customer service issue does not apply. I did like being able to track my parcel online. So 3 stars.
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The hat is perfect, so 5 stars.
The customer service issue does not apply. I did like being able to track my parcel online. So 3 stars.
Response from HEADICT
Hello, Thank you for your order. However, as indicated on the site when selecting delivery methods, it takes 5 to 6 days to send a letter from France to Canada. Kind regards, The Headict team
V
Rating: 3 out of 5
I find it impertinent of you not to enclose a returns bill with the ordered goods. This means that the customer is stuck with the postage costs and pays twice if he returns a hat.
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Response from HEADICT
Hello, thank you for your message. According to our return conditions, the customer bears the return costs. https://www.headict.de/content/7-ruckgabe-und-umtausch Best regards from the Headict team
A
Rating: 3 out of 5
First experience with headict: negative I have just returned the defective product, at my expense I am waiting for headict to follow up ...
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Response from HEADICT
Hello, Thank you for your comment. We apologize for the inconvenience and invite you to contact our customer service via [email protected] so that we can resolve this. Kind regards, The Headict team
A
Rating: 3 out of 5
Your internet site doesn't work When you click on the basket it doesn't take anything 1 time 2 times 3 times it ends up in the Hat Shop.
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A
Rating: 3 out of 5
I placed an order for stock merchandise with a substantial discount for Black Freiday. I was charged directly to my credit card. Shortly afterwards, I received an e-mail saying that the main article was no longer available. I asked for the same discount on the chosen article (which was less suitable for me than the original article).
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A
Rating: 3 out of 5
I had made a custom logo on the side of the cap .... Missing on delivery
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A
Rating: 3 out of 5
I was surprised by the size of the choker I received, I wasn't expecting this type of item at all... May I suggest that you indicate the dimensions of this type of item in your online catalog... Best regards.
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A
Rating: 3 out of 5
It's not the cap I'd selected, nor the color or shape.
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A
Rating: 3 out of 5
a justified change of product type, however it would have been appreciated if this had been indicated before placing a personalized order which is neither exchanged nor reimbursed. Too bad, because up to now it's been perfect.
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G
Rating: 3 out of 5
Ordered wrong product and in addition must send back at my own expense with track and trace, so beret of 40 euros cost me 18 euros on shipment and did not get desired product. I am still waiting my costs 40 euro refunded to my bank account
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A
Rating: 3 out of 5
Pay for the return pfffff and be forced to print a voucher when it is so simple to send us an invoice with a note for the return.
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A
Rating: 3 out of 5
Can't see our logo on the site properly. Received my hat quickly but can't see the logo at all. Very disappointed with my purchase
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V
Rating: 3 out of 5
After ordering it took quite a long time until delivery Ca 14 days.
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Response from HEADICT
Hello, you have ordered a personalized snapback, as stated on our site it takes 7-10 days as we need time for personalization. Best regards from the Headict team
A
Rating: 3 out of 5
Hat too small for a man
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A
Rating: 3 out of 5
Product not as described due to a badge that is not on the item.
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A
Rating: 3 out of 5
Received wrong size for a Bob, ordered size S, received M. The returnBAL postal service did not work.
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G
Rating: 3 out of 5
It turned out bigger than I thought. Would have preferred a ? Smaller model
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G
Rating: 3 out of 5
Flat cap did not look nicely finished, push button front visible which is ugly. Maybe I can exchange it ?
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A
Rating: 3 out of 5
I was expecting a comfortable cap. Instead, I got a piece of junk made in china.
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A
Rating: 3 out of 5
Hello, for my 1st cap with personification request, the side inscription is not straight (not horizontal): too bad because I often order custom. In short, I have to find another manufacturer if nothing is done. French know-how has disappeared. Thank you.
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Response from HEADICT
Hello, thank you for your comment. As indicated on the site, we make every effort to get as close as possible to the design requested, but there may be minor changes to the final rendering. Best regards, The Headict team
A
Rating: 3 out of 5
Item not received the first time but quickly reshipped. I advise you to drop the colissimo service, they are liars and dishonest. I've had a personalized cap made, and apart from one spot where the embroidery is a little loose but not serious, it's superb.
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A
Rating: 3 out of 5
I ordered a DBZ cap from Headict. The site is well designed and delivery was fast. I am however very disappointed with the quality of the capslab cap. The top button isn't centered at all, and the stitching isn't very good. I hope it will be as sturdy as I expected. I also found it 10 cheaper near me. Apart from the quality of the product, there's nothing to say about the service.
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Response from HEADICT
Hello, Thank you for your order and your comment. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
G
Rating: 3 out of 5
Letters on the side are sloppy . Visor on the short side is 20 mm different from the other cap See order rxurqlrti P van Loon Spaarnestraat 152 3812 HK amersfoort
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A
Rating: 3 out of 5
I have mixed feelings. The caps are well made, but the lack of any indication as to whether the embroidery is more feminine or masculine is cruelly lacking. The rendering on a computer screen is not necessarily faithful to reality. I end up with a cap I can't wear. The color of the embroidery isn't actually masculine...
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A
Rating: 3 out of 5
I love your products, but it's now been 2 deliveries that are not going well. My order dates from 27.07 and the product still hasn't arrived and is still marked as "En cours d'acheminement" on the Colissimo website.
I find that your site lacks a contact number to reach you and allow the customer to make the link between Colissimo and Headict.
Manuel Blin
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I find that your site lacks a contact number to reach you and allow the customer to make the link between Colissimo and Headict.
Manuel Blin
Response from HEADICT
Thank you for your loyalty. You'll find our telephone number at the top of the page and all the customer service information at the bottom of the page. Please don't hesitate to contact us again at [email protected] and we'll get things sorted out ; -) Sincerely, The Headict team
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