I didn't receive a notice from the post office in my letterbox, only a notice with all the ads on my PC.
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Response from HEADICT
Thank you for your order. As this is a "Colissimo" shipment, the parcel is deposited in the mailbox by your letter carrier like your usual mail, so there is no need for any additional information about delivery. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
My email with questions about the first cap was not answered satisfactorily. Unfortunately, the first hat did not fit and I had to pay approx. 7.00 for the return of this hat by registered mail. I would have liked a prepaid return label. Fortunately, the hat I ordered later fits. Therefore only a satisfactory rating.
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Response from HEADICT
Hello, thank you for your comment. Headict ships free of charge for orders over 75. However, the customer is responsible for the return shipping costs. All information on returns and exchanges can be found at https://www.headict.de/content/7-ruckgabe-und-umtausch. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
This isn't my 1st cap bought on the site. The first ones were delivered with a little bag which was a nice touch. All my other orders have been without...why..it's a shame. My last order, 4 caps, 2 adults and 2 children, yes I equip the whole family. For over 75 euros worth of merchandise, still no little canvas bag, just a simple little piece of paper.
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Response from HEADICT
Thank you for your loyalty Victim of our success, we are out of stock of canvas bags, these are planned for the fall ; -)
A
Acheteur Vérifié
Rating: 3 out of 5
I'm disappointed by the item's value for money.
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Response from HEADICT
Thank you for your comment. If you are not satisfied with the product you have received, you can return it. Please see the link below for details. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
It is unfortunate that the exact size cannot be chosen; size 60 fits better than 61, but both are as 1 option, XL
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A
Acheteur Vérifié
Rating: 3 out of 5
Package all dented, torn, despite the large number of links (fortunately) The hat has more but it is a gift To follow the use
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Acheteur Vérifié
Rating: 3 out of 5
Time between order and delivery a little long. A little disappointed by the quality of the personalization.
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A
Acheteur Vérifié
Rating: 3 out of 5
free delivery is missing to take the site to the next level
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Response from HEADICT
Hello, Thank you for your comment. We systematically offer free shipping on orders of 75 or more. Best regards. The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Return shipping not well arranged and extremely expensive
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A
Acheteur Vérifié
Rating: 3 out of 5
Ordered size 58 - received size 59.
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Response from HEADICT
Hello, thank you for your comment. The sizes proposed on the website are double: S = 54/55cm, M = 56/57cm, L = 58/59cm, ... The size received (L) corresponds to the size ordered. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Order conformed but delivery time not respected (Moreover delivered in relay pickup 24/24... Much simpler than at home)
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Response from HEADICT
Thank you for your comment. Your order was placed on 19/11 and dispatched the next day in a relay point, 48 hours were necessary for delivery. Our commitments were respected despite a period of heavy transit. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Nothing to complain about in terms of delivery, product quality and price. The only downside, and not the least, is the personalization of the caps. While the front embroidery is very well done, the embroidery on the side, which runs crookedly at the end of the writing, is unworthy. Why does it go diagonally? Why wasn't I told about this when it was straight on the design? Very disappointed.
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A
Acheteur Vérifié
Rating: 3 out of 5
Nothing
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A
Acheteur Vérifié
Rating: 3 out of 5
I have nothing to say about headict, the products are top notch. On the other hand I made the mistake of taking the delivery tnt 24h / I was delivered in 4j, after a multitude of call towards tnt or they do not say anything to us, the persons said to be to pass at home but it was nothing, no notice of passage, no call, and I was at home in short null.
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Response from HEADICT
Hello, TNT has failed to deliver your order and we apologize for the inconvenience. The shipping costs have just been refunded. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
the color of the cap does not match the description and the photo... product designated black linen, so you expect black and it's really gray after sending back the first model that did not match the size I give up...
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A
Acheteur Vérifié
Rating: 3 out of 5
More colors to choose from.
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V
Verifizierter Käufer
Rating: 3 out of 5
No response for a long time after ordering. Delivery with DPD always leads to problems. DHL is better.
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Response from HEADICT
Hello, as noted on our site, it takes about 14 days as we have to order the hat from Stetson. After 7 days you inquired and received information within a few hours. The hat was sent 9 days after ordering. It was delivered by DPD within 3 days. Best regards from the Headict team.
G
Geverifieerde koper
Rating: 3 out of 5
The hat was well received. It was unfortunately too big, we had not anticipated this. Returns are very poorly arranged. First, it already costs 9 euros. Second, discounted items may not be returned. So now we are stuck with a hat. A hat webshop should (emphatically) give the opportunity for easy returns. A hat has to fit. You can't tell that from a picture. So NEVER again Headict.
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G
Geverifieerde koper
Rating: 3 out of 5
Still ended up paying a lot for the cap. Shipping costs, again the costs for the exchange, and then you search the internet and you see that other suppliers are much cheaper with the same product. So next time I will have to be more careful where I place an order.
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A
Acheteur Vérifié
Rating: 3 out of 5
Perfect cap, nothing to say
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A
Acheteur Vérifié
Rating: 3 out of 5
Too bad the color of our logo isn't the same as the cap... The operator confused burgundy with red... So, unfortunately, the rendering isn't perfect...
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Response from HEADICT
Hello, thank you for your comment. However, a photo of the prototype was sent to you so that you could validate the production launch yourself, which we have done in accordance with your instructions. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I order a blue cap and receive a black cap. Well done...
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Response from HEADICT
Hello, Thank you for your new order. We apologize for the inconvenience and invite you to contact our customer service via [email protected] Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
paying via IDEAL was difficult
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A
Acheteur Vérifié
Rating: 3 out of 5
Following a model error, it was not possible for me to see the final order, customer service was not helpful.
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Response from HEADICT
As indicated in our conversation, in the customization module you can select the front, side and back view of your cap. As soon as you add it to your basket, a visual with a description is displayed, followed by the one in your basket. You therefore have three opportunities to check your personalization before purchasing. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The second NY cap ordered is a fake, a countermark ;((((((
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Response from HEADICT
Hello, Thank you for your order. Please be aware that the resale of counterfeits is illegal and that the caps received are both New Era. Please do not hesitate to contact our customer service via [email protected] for any further information. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I paid for delivery to my home address and did not receive the parcel. I had to collect it from the post office.
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A
Acheteur Vérifié
Rating: 3 out of 5
I would have appreciated it if you had specified that a potential customs tax would be levied for deliveries in Switzerland. On your website, you seem to deliver to Switzerland without any problems, but you don't mention this issue. This customs tax is not insignificant, it's about 1/3 or 1/2 of the order price, so you really need to make your customers aware of this.
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Response from HEADICT
Hello, thank you for your comment. However, any purchase made outside the E.U. to an E.U. country is subject to this tax. For example, this will apply to all your purchases made in France from Switzerland. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
It's a pity not to be able to choose the exact size of the product ordered. Re-shipping costs as well as postage costs are not refunded when returning an item, it's a pity; I don't think I'll be coming back to your site one day.
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Acheteur Vérifié
Rating: 3 out of 5
Plus shipping costs
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A
Acheteur Vérifié
Rating: 3 out of 5
The TNT carrier claims to have been there, even though we haven't left our home. As a result, I had to collect the parcel from a remote and squalid location. This is not the first time that this carrier has deceived me even though the home delivery service has been paid for. The response from their customer service is infuriating. This is my last order to Headict in protest.
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Response from HEADICT
Hello, We have noted that the TNT carrier did not provide a service and we apologize for this. We have of course reimbursed your shipping costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Perfect site but delivery with TNT group just horrible
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Response from HEADICT
Hello, We have contacted TNT and they did not respect the planned service, we apologize for the inconvenience. We have refunded the delivery costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Despite a choice of 24-hour express home delivery (and therefore a higher price), I received the parcel more than 48 hours later, which I had to collect from a relay point because the deliveryman was too lazy to come to my house and explain why I wasn't there, even though there were 4 of us at home at the time indicated. Apart from that, great product as usual.
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Response from HEADICT
Hello, Thank you for your comment. As indicated in our email exchange, we have proceeded to reimburse the shipping costs and apologize for the inconvenience. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
Unfortunately, the delivery has not yet arrived, although the specified delivery date has long since passed.
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Response from HEADICT
Hello, as stated on our site, personalization takes 10-14 days. Your order arrived on 03.07.18 and was shipped on 17.07.18. The delivery took place on 19.07.18. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
I like the product. Delivery problem but due to Tour de France
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A
Acheteur Vérifié
Rating: 3 out of 5
I had to redo the delivery method 2 times because the delivery drivers either don't call or ask me to leave my house and find them in their "badly parked" spot, they tell me. Or they don't take the time to call a 2nd time, they've already left. What's more, I don't understand why they call because I'm the one making the appointment, so I'm at home. Du coup point relais. Abused
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Response from HEADICT
Hello, thank you for your order. The delivery person who contacted you probably has to deliver a parcel from another site, the Colissimo parcels from us are delivered by your usual letter carrier and yours was indeed dropped off at a relay point as requested on 09/07. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I've just received my order (correct exchange) except that where I'm not happy is that in your sales description it says "hat delivered in its Stetson box" ..... still nothing, just a circle of cardboard. When I asked for an exchange, I told you about it, but your customer service didn't take it into account, but I did. I don't think I can recommend you.
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Response from HEADICT
Hello, thank you for your comment. Stetson is indeed out of stock of boxes and they will not be able to restock before the end of the summer. We apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I ordered 2 caps and only received one.
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Response from HEADICT
Hello, Thank you for your order. We were indeed waiting for restocking. Your cap was shipped yesterday and should arrive within 48 hours. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Unfortunately, I have not yet received the order. Due to an error by DPD, the order on the day of delivery was sent back to the sender. DPD has done nothing to resolve this. I had to arrange it myself with the supplier Fortunately, the contact with you guys was very pleasant, and my order was sent again. unfortunately, I do not have it in time.
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Acheteur Vérifié
Rating: 3 out of 5
I never received my parcel at the address indicated (in Ireland) so I had to deal with customer service in order to return it to my address in France. Fortunately, customer service is excellent.
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Acheteur Vérifié
Rating: 3 out of 5
logo stitching added not well finished
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Response from HEADICT
Hello, thank you for your comment. It is possible that the cap went through our quality control during preparation. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
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