Plenty of choice and reasonably fast delivery. Unfortunately, my product was not to my liking. However, ridiculously expensive return shipping costs. This could/should be accommodated.
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A
Acheteur Vérifié
Rating: 3 out of 5
following an error on the size of my hats at the time of my order I returned the products the next day but the treatment took more than 15 days.
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Response from HEADICT
Hello sir, As we informed you by telephone, your parcel arrived at our premises on June 25th and was processed on June 1st, one week later, due to a necessary vacation in our processing department. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Delivered one day late.
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Response from HEADICT
Hello, Thank you for your comment. However, Colissimo deliveries are always announced "from". Only TNT deliveries are guaranteed 24 hours. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
It's difficult to comment on a product that hasn't yet been received...
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Response from HEADICT
Thank you for your order. Your parcel has been shipped, but it is common for deliveries to Switzerland (outside the EU) to be held in customs for 24 to 72 hours. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello , deplorable delivery service Invoiced at home and forced to pick it up at a relay point ... . Too bad
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Response from HEADICT
Hello, Thank you for your feedback. We have contacted TNT and they have confirmed that you were absent during the initial delivery. As the parcel is delivered against signature, it is left at a relay point if the recipient is absent. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, I give a bad mark for the delivery because the package arrived very damaged and shows the goods. The strapping is very loose. Perhaps an attempted theft. Fortunately, the beret was inside. Sincerely
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Response from HEADICT
Hello, Thank you for your comment. It is indeed possible that your package was damaged in transit. We have informed the postal service. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
the parcel in the letterbox was opened, the product was inside but I don't know if there was anything else like an invoice or an advert.
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Response from HEADICT
Hello, Your parcel should not have been damaged and we apologize for this. The postal services have been informed and you have of course been reimbursed for the postage costs. We would also like to inform you that no advertising or invoices were included in the parcel, as these documents are only sent by e-mail. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
cap ordered on April 17, received on May 4. This is not serious, the delivery time announced on the site for this type of order was 4/5 days.
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Response from HEADICT
Hello, Thank you for your feedback. As indicated on the site, personalized products require 7 to 10 days for delivery. However, it is true that the postal services were delayed before delivery and we apologize for this. We have, of course, refunded your postage costs. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Very disappointed, I wanted a text in Japanese, on the home page it appeared "????". But on the order form my text was in Japanese, so I didn't worry about it. I called the after-sales service, but unfortunately they can't do anything with the visual. Very disappointed, especially for the price paid.
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Response from HEADICT
Hello, We can confirm that some typographies do not include certain characters or numbers, and it is of course the visual of the personalization module that prevails. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
-Product descriptions to be improved to obtain more information. (length of visor for caps or height of head, precision if there is an adjustment at the back of the cap, photos of the inside and 360°...) -No tab dedicated to care and storage accessories -No even size for Stetson caps at least -Paying returns.
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A
Acheteur Vérifié
Rating: 3 out of 5
The size is larger than my other caps, which are then too big.
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A
Acheteur Vérifié
Rating: 3 out of 5
Just a day late
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Response from HEADICT
Hello, Thank you for your comment. Please note that the Colissimo delivery times announced on the site are "from". Only TNT 24h delivery is guaranteed. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Paying for delivery, more expensive to be delivered on Saturday and only receive the items the following Wednesday is unacceptable. Very disappointed with the delivery.
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Response from HEADICT
Hello and thank you for your order. We have contacted the TNT carrier and they did not deliver as planned. We apologize for this. The delivery costs were immediately refunded. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
package arrived 2 days later than on order confirmation
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Response from HEADICT
Hello, As indicated on the site, delivery dates are announced "from" and we cannot guarantee a delivery date outside the E.U. The package may be held in customs for inspection. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
Returns very complicated
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V
Verifizierter Käufer
Rating: 3 out of 5
I ordered two snapbacks... the delivery was fast but one of the caps is very creased. This should not happen with such an order. Anyone who wears caps knows that creases don't work at all.
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Response from HEADICT
Hello, we pack our caps with the utmost care. Should one of your caps be damaged during transportation, please do not hesitate to contact us at [email protected]. Best regards from the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Everything's fine, but the cap I bought doesn't fit. It's too deep.
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A
Acheteur Vérifié
Rating: 3 out of 5
The color of the hat ordered does not match the color shown on the website.
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Response from HEADICT
Hello, In case of error on our part, we invite you to contact our customer service via [email protected] and apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I sent an email the same day or the day after the order for a small change. I'm still waiting for a reply ...
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Response from HEADICT
Hello, Thank you for your order. We took your e-mail into account and replied on 28/02 at 10:58 am. This one may have gone to SPAMS? Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
difficult to know the right size since the choice goes by 2 sizes (example l 58/59 xl60 /61) knowing that the return is paying. these two points are thus to be improved; Cordially,
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G
Geverifieerde koper
Rating: 3 out of 5
delivery last Thursday, ordered the Friday before, track and tracing does not/barely works.
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A
Acheteur Vérifié
Rating: 3 out of 5
Delivery announced for Feb 14. The deliveryman claims to have given the parcel to the janitor of my building against signature on Feb 15 when the lodge was closed...following my call the deliveryman launched an inquiry...my parcel was finally delivered on Feb 17 without further information or apology.
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Response from HEADICT
Hello, Thank you for your comment. We have contacted the postal services to pass on the information. However, the shipping method chosen (Colissimo) announces a delivery date "from". This does not guarantee a delivery date. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I chose the 48h home delivery and therefore paid 3 euros more for nothing since order made on Thursday morning received the following Monday ... announced for Saturday. Apart from that, the product is perfect.
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Response from HEADICT
Hello, Thank you for your order. Each of our delivery methods includes the mention "from" and the delivery of your package was indeed announced "from Saturday". We only guarantee TNT 24h delivery. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The cap is fine, but the embroidery is of very poor quality.
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Response from HEADICT
Thank you for your feedback. In the event of a defect that we have overlooked, please contact our customer service department at [email protected] Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Bought hat from high life . Already have 3 holes on the inside and that within 2 weeks
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A
Acheteur Vérifié
Rating: 3 out of 5
Received quickly but immediately returned the arti Did not correspond to the photo the color was different
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A
Acheteur Vérifié
Rating: 3 out of 5
The Barts hats I ordered are fine, but I'm extremely disappointed by the personalized cap. It looks really cheap. The finish is not nice and the final result is not good enough. For the price I paid, I was expecting an impeccable product like the New Era ones. My Christmas present is a failure My brother will never wear it
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Response from HEADICT
Hello, The cap has probably been overlooked while preparing the order. We apologize for the inconvenience. Please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
1) too long delivery, 2) hat I had to change a little, 3) satisfactory. many thanks
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A
Acheteur Vérifié
Rating: 3 out of 5
Delivery Nil
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Response from HEADICT
Hello, We have contacted the Belgian postal services and it took two delivery attempts before the correct one was delivered, due to difficult access to the delivery address. We apologize for the inconvenience. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Delivery always takes longer than you say. I am very sorry but I think it is worth the wait
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G
Geverifieerde koper
Rating: 3 out of 5
The hat and cap were way too big, forcing me to return my order. This cost 16.40, which is way too much in my opinion for an online store. Hopefully you guys will do something with these comments.
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A
Acheteur Vérifié
Rating: 3 out of 5
A little expensive for my taste.
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A
Acheteur Vérifié
Rating: 3 out of 5
The concept is fine, but the cap's finish isn't very nice.
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Response from HEADICT
Hello, We apologize for the inconvenience. It is possible that the cap was overlooked during the preparation of your order. Please contact customer service at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Size not respected
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Response from HEADICT
Hello, you have selected a size 7 3/4 or 61.5 cm head size. Would you like to make a return? If so, please do not hesitate to contact our customer service department at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I was looking for a hat without back adjustment. The photo of the one I ordered matched what I was looking for, especially since I had to choose a size and upon arrival... Back adjustment. 30 for nothing.
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Response from HEADICT
Hello, We apologize for the inconvenience. Please do not hesitate to contact our customer service via [email protected] if you wish to make an exchange. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
A serious company, both in terms of delivery and choice, but I have one big problem concerning the return option. Beyond the fact that the return is at our expense, the fact of printing a sheet to be filled in by hand seems totally archaic. This point needs to be reviewed. And maybe propose a return in point Relay? Otherwise nothing to say about the sales service itself.
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A
Acheteur Vérifié
Rating: 3 out of 5
I received my cap yesterday and the NHL label is already peeling off.
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Response from HEADICT
Hello, After checking your order, the cap you ordered is from Patagonia, so it won't have any Team NHL, NFL, ... stickers. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Very slow delivery for the price of the caps I paid.
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Response from HEADICT
As indicated on the site, personalized products require 7 to 10 days, whether for embroidery or leather engraving. It is also possible that your parcel is held up in customs, as is generally the case for French overseas departments and territories. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I had a problem ordering my personal caps due to incorrect settings in the personalization software and in the end I have no commercial proposal to rectify the error other than to return the caps and pay the difference. I don't find this very commercial and professional.
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Response from HEADICT
Hello, As indicated in our e-mail exchange, we have confirmed that you have not validated the personalization option. In order to rectify this, we suggested that you return your order to our workshops in order to provide this option against payment of the difference. We have received no reply. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
The item which I ordered was delivered within a few days. However, because the size did not fit correctly I returned the article. That procedure resulted in high shipping costs and the package had to be sent to France by registered mail with Track and Trace code. The return communication was in English, the payment is still pending.
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