Hello, I'm a little disappointed with the quality of one of the caps, in terms of the fabrics used and the finish. I don't know if it's because it's made in china, but I own 4 "Stetson" caps and it's the first time I've had a "made in china" cap. The others were made either in Germany or Bulgaria and are of much better quality.
Translated reviews
Response from HEADICT
Hello, Depending on the shape of the product and the materials used, the countries of manufacture will vary from Europe to Asia, although brands like Stetson will prefer to manufacture in Europe. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Textile visiere mal tendus .
Embroidery quality very average.
Decus for a product at 40E.
I was going to make a series of 10 but I think I'll wait for better quality.
Translated reviews
Response from HEADICT
Hello, the suede fabric is indeed placed on a visor already assembled (cardboard or plastic), it may however be that the cap has passed under our vigilance at the preparation of the order in which case we apologize. Please do not hesitate to contact our customer service via [email protected]. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The size of the hat I received does not match the size I ordered. I ordered a size 55 and the hat I received is at least a size 58. Much too big. I will return my order. Best regards.
Translated reviews
Response from HEADICT
Hello, We apologize for the inconvenience. We will immediately proceed to an exchange, you have just been contacted by our customer service via e-mail. Have a nice day, Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
shipping costs at the customer's expense, for a return, I find that expensive.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
read mail of 21/7/2017 thank you
Translated reviews
Response from HEADICT
Hello, there was indeed a change of size in the preparation of the order, please excuse us for the gene caused. We will of course send you a return label and proceed with a new shipment. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Another hat too big , on 3 orders two are not the right size . I won't be ordering from headict again.
Translated reviews
Response from HEADICT
Hello, our customer service is at your disposal via [email protected]. Please do not hesitate to contact us for any information you may require to facilitate your orders. If you wish, we can send you cork bands to adjust the size of your hats. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
wrong hat size no stock in my size..return at my expense
Translated reviews
Response from HEADICT
Hello, as the hat initially selected was a victim of its success, stocks are effectively sold out. However, you can select another item, a credit code valid for one year on the entire site or a refund of your order. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I found my parcel left outside. Luckily one of my roommates picked it up before the rain, but more importantly, before a rain check. Otherwise very pleased with the product
Translated reviews
Response from HEADICT
Hello, thank you for your comment. We have contacted the postal services to send them the information as this method of delivery is obviously unsuitable. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
DELIVERY TIME TOO LONG
Translated reviews
Response from HEADICT
Hello, As indicated on the site, product personalization takes 7 to 10 days. These days are necessary for embroidery or engraving, as well as for order preparation and shipping. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
You give the wrong information on the size guide.
You advise us to round up to the next size up, when it's actually below, and we have to pay for returns. It's getting expensive for a hat.
Translated reviews
Response from HEADICT
Hello, we recommend that you round up the size of your headgear by one unit. However, you should be aware that size differences vary from 1.5 to 2 cm depending on the brand. Please also note that we offer a second shipment in the event of an exchange. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Hello Sir/Madam, I did not receive my parcel, my Belgian letter carrier would have given the notice of passage to another home, and this other person has been removed your package and set appropriate. Good day I sent you an e-mail yesterday concerning this unfortunate story........
Translated reviews
G
Geverifieerde koper
Rating: 3 out of 5
I am waiting for return shipment , taking very long
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I ordered a PANAMA size L and received a PANAMA size XXL, so I sent it back by Collissimo and I'm looking forward to you sending me back a PANAMA size L. I'll take the liberty of making a new assessment at that time.
Translated reviews
Response from HEADICT
Hello, We have received your return and apologize for the inconvenience. It was indeed an error on our part when preparing the order. We have dispatched the correct hat and refunded 30% of your order. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I ordered a hat twice in a row that doesn't fit (too small) even though I know my size and was careful to order the right size (60): the first 55-60 doesn't fit on my head, the second 60 is perched on the top of my head and doesn't fit. Very disappointed.
Translated reviews
Response from HEADICT
Hello, The cuts and patterns may indeed change depending on the models offered on the site and particularly on those of the Brixton brand. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The product is very small for a 59, and of such poor quality that I'm still wondering if it's a real Borsalino.
Translated reviews
Response from HEADICT
Hello, We can assure you that the hat you sent is from the Italian brand Borsalino. The lightness and fineness of the rabbit felt may indeed be surprising. Nevertheless, we invite you to contact customer service at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
delivery takes too long and costs too much. In this case, it should be marked on the invoice or better shown.
Translated reviews
Response from HEADICT
Hello, For personalized products (embroidery or laser engraving), lead times are a maximum of 10 days before delivery. You'll find the details in the header of the personalization module. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Disappointed, I thought I'd get a thicker bandana. Also, it doesn't say made in USA, but designed in USA. Where are they made then, in China? - No gift-wrapping, because nice packaging reserved for Christmas parties.
Translated reviews
Response from HEADICT
As the bandana is made from organic cotton, it will be naturally thin, and is indeed made in Asia. In response to your pre-shipment request, we have provided a fabric pouch to protect your order.
A
Acheteur Vérifié
Rating: 3 out of 5
Good quality product Relay delivery, the deliveryman never came to the address indicated, at 10euros the service it's really limited ... too bad. Thank you all the same, good continuation.
Translated reviews
Response from HEADICT
Hello, We have contacted the carrier and they did not deliver as requested. We have reimbursed the initial shipping costs and apologize for the inconvenience. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The font on the cap face is not the same as the one ordered on the website...
Translated reviews
Response from HEADICT
Hello, We make every effort to respect the typefaces selected by our customers. However, it is possible that an embroidery may be overlooked, so we invite you to contact customer service at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Cap too big, and impossible to adjust even though the site says it is possible. Returned at my expense for exchange.
Translated reviews
Response from HEADICT
Hello, We can confirm that, as mentioned on the website, the Rector cap by Stetson has an adjustable strap with metal buckle. The one-size items shown on the site are size 55-60 cm. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I don't appreciate receiving an evaluation request when the products have not yet arrived.
Translated reviews
Response from HEADICT
Hello, the evaluation request is sent to you automatically 10 days after your order. It was announced that it was delivered on 29/05. Have you received anything? If so, please contact customer service at [email protected] Have a nice day, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery did not arrive on the day announced
Translated reviews
Response from HEADICT
Hello, We can confirm that delivery times have been respected. In fact, the standard shipping method (Colissimo) allows for delivery within 72 hours. Your package was shipped on 09/05 and delivered on 11/05. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The font is too small when there is a way to use more space on the helmet. And the site doesn't mention how to change the font. In short, a good cassette but a bad text font.
Translated reviews
Response from HEADICT
Hello, Concerning leather patch engraving, we respect the dimensions of the simulation presented on the site. We also offer 15 typefaces, 5 colors and 7 patch shapes. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
The cap were for my 7 year old child . 1 Cap was too small and the other was too big.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I received the products in good condition but one of the products did not correspond to what I had ordered.
Translated reviews
Response from HEADICT
Hello, It is possible that one of our caps was overlooked during the order preparation process and we apologize for this. An e-mail has been sent to you to resolve this misunderstanding. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Bad experience for my first order which was cancelled and refunded without even asking me my opinion... I expected a better commercial gesture from you.
Translated reviews
Response from HEADICT
Following an unavailability, you immediately benefited from a promotional code entitling you to a 20% discount on the whole of our site, as well as a full refund of your order, enabling you to make a new purchase at the best price.
G
Geverifieerde koper
Rating: 3 out of 5
Ordered personalized snapback. 1 day after ordering I found out that the text I had entered was incorrect. Through the contact form on the site immediately asked if this could still be changed. This form indicates a response within 1 business day, unfortunately no response and my question was not answered nor was it resolved. Bad service.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, Your customer service is receptive (reply to my email quickly with reimbursement of shipping costs), but I am extremely disappointed by embroidery 9 (it is only on the side of the cap in very small???), if the choice of the brand does not allow to have an embroidery on the front of it might as well not offer it because the result is insignificant ... Sincerely.
Translated reviews
Response from HEADICT
Hello, The embroidery is identical to the simulation shown on the site. However, it is possible to embroider a cap on the front. You'll find all the details in the "customize" module on our site. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
I am very disappointed with the quality of my custom cap. There was a black thread on the top which is red, the visor is sewn askew, the materials are of mediocre quality...
I intend to obtain a commercial gesture, as the price is unjustified.
Translated reviews
Response from HEADICT
Hello, We apologize for the inconvenience. Customer service has contacted you by e-mail to rectify this incident. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
the box was open when it was delivered, it had been badly closed and the post office had to add tape... for the beret, very good quality but the size was too small so I had to send it back, too bad there is no size above...
Translated reviews
Response from HEADICT
Hello, We pay particular attention to the packaging of our headwear. It is possible that your package was checked during transit, which would explain why it was opened. Sincerely, The Headict team
V
Verifizierter Käufer
Rating: 3 out of 5
The French postal service was extremely slow, and then there were the customs formalities. It took a whole month from the first order with return shipment because the cap was too big to the replacement cap.
Translated reviews
G
Geverifieerde koper
Rating: 3 out of 5
The product in itself was good but too big and its own return shipping cost does not invite me to try another size. I have not yet received the amount paid back either.
Translated reviews
G
Geverifieerde koper
Rating: 3 out of 5
Product was supposed to come from France but took 5 working days. I regularly receive packages from Germany which is much faster.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
trot de taimp for delivery
Translated reviews
Response from HEADICT
Hello, It took 8 days for your package to be delivered because it was checked by the Belgian customs service. We apologize for the inconvenience. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
The delivery was good and the product well packaged. However, I would be curious to know the nature of the leather because it has an unpleasant smell. It looks like goat.
Can you give me this information.
Cdlt.
JF BLANCHARD
Translated reviews
Response from HEADICT
Hello, your cap is made from pigskin. The smell of leather depends on the animal it comes from. Woollen hides and goatskins tend to have a strong smell, while lambs, calves and reptiles are much more discreet, even odorless. Sincerely, The Headict team
G
Geverifieerde koper
Rating: 3 out of 5
Fast delivery. Unfortunately the size was too small. Unfortunately return shipping is very expensive otherwise I would order more often. Nice website with a lot on offer. Too bad there is not such a shop in the Netherlands.
Translated reviews
V
Verifizierter Käufer
Rating: 3 out of 5
Good quality goods, but in my case they didn't fit. The delivery service used by headict was unreliable - incorrect information about delivery times, I then had to collect the parcel myself from a remote parcel store. Returning goods is also a bit cumbersome and has to be borne and tracked by the customer, as headict does not provide a guarantee.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, In order to justify my notes, I would like to let you know that I ordered a cap that was supposed to be made in Germany, but on the label it says made in Czech Republic. Is this false advertising? What's more, after wearing it for 6 days, it no longer fits on my head, having shrunk by one size. To think that I almost bought two of them...
Translated reviews
Response from HEADICT
Hello, We've noticed that the Herringbone range from Stetson is no longer made in Germany. We're currently making the change on the website, and apologize for the inconvenience. We apologize for the inconvenience, but it seems strange that your cap should loosen so easily. You will be contacted by our customer service to resolve this.
V
Verifizierter Käufer
Rating: 3 out of 5
I did not get everything I ordered...
It's a pity I will leave my money with another store next time. It's the second time I've ordered and something has gone wrong which is not good
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
je suis déçu pas les taille il et impossible voire la taille 58 dans votre site c'est bien dommage car les casquettes son très jolie la finition et bien
Translated reviews
Response from HEADICT
Hello, few brands offer their products in the full range of sizes from 55 to 61 or 63. They prefer to combine sizes in S (54-55cm) / M (56-57cm) / L (58-59cm) / XL (60-61cm). Sincerely, The Headict team
Account suspended
Cette attestation de confiance n'est plus disponible.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 