Fast delivery and good quality product but be careful with the size, the one size is small. It's just a shame that return shipping costs are at the buyer's expense, especially with colissimo shipping required.
Translated reviews
Response from HEADICT
One-size-fits-most cups are 55 to 60 cm around the head. The return by colissimo is not imposed but recommended. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Delivery received on time but I had asked for white embroidery and I got green embroidery, given the waiting times for a possible exchange I didn't want to wait any longer so I settled for the green embroidery.
I hope my next order goes better.
Translated reviews
Response from HEADICT
Hello, We apologize for the inconvenience. It is possible that the cap has been overlooked. Please send us a photo of the embroidery to [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
good evening i put medium on merchandise and customer service because i was disappointed by the fact that the beret was made in china whereas i didn't find the information on your site, the answer from customer service didn't convince me either. I thought these products were made in Europe or the USA. Brixton doesn't look Chinese. Having said that, they are quite correct. cordialemen
Translated reviews
Response from HEADICT
Hello, As mentioned in our e-mail conversation, when products are made in Europe or the USA, a note is added to the product description. In the world of ready-to-wear clothing, most brands choose to manufacture their products in Asia (China, India, Vietnam, etc.). Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
Photo on website not explicit enough.
Translated reviews
Response from HEADICT
We work hard to make our visuals as easy and accessible as possible. Regarding your last order, all Stetson photos are supplied to us by the brand itself, and we improve their rendering as much as possible.
A
Acheteur Vérifié
Rating: 3 out of 5
Very disappointed by the return method in the event of a problem. At the buyer's expense and no news at the time of return I just received another size 1 week later.
Translated reviews
Response from HEADICT
A confirmation e-mail was sent to you on 04/01 to let you know that the hat had been resent. It may have gone into SPAMS? We do our utmost to process returns on a daily basis during the holiday season.
A
Acheteur Vérifié
Rating: 3 out of 5
Very good quality cap, nothing to complain about. Friendly customer service... But as far as my two deliveries are concerned, it's really something to be reconsidered... I'll really think before coming back to this site...
It's a pity, because I'm satisfied with the quality but unreliable about the delivery.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I got CHF 30 in extra Swiss VAT on a CHF 150 order and you didn't even deduct the French VAT.
Translated reviews
Response from HEADICT
Having ordered from a Swiss IP address, no VAT was applied to the order.
A
Acheteur Vérifié
Rating: 3 out of 5
The product I received did not meet my expectations at all. The quality was far inferior to what the photos on the site and the price of the product suggested. Nevertheless, the refund was quick, even if I regret that the delivery was not refunded and that I had to pay for the return of the product.
Translated reviews
Response from HEADICT
Laulhère is a 100-local brand, which explains the higher price. We will take your comment into account to modify the product description.
A
Acheteur Vérifié
Rating: 3 out of 5
Hello For a bonnet ordered on 29/11, shipping cost 5.50 in Collisimo, delivery in 48 h, I received my bonnet today ... I must say that my pleasure is greatly reduced ... I feel that the Collisimo service has not been respected and I request a refund of the shipping costs ...
Translated reviews
Response from HEADICT
Hello, your parcel was dispatched on the day of your order, i.e. 29/11. However, the postal services have announced that the parcel was redirected to another address at the request of the recipient on 01/12, the scheduled delivery date. Any change of address during postal transit will automatically incur late delivery penalties. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
material of the article not found on the site, I thought it was wool, it's acrylic ...
Translated reviews
Response from HEADICT
Hello, We apologize for the inconvenience. If you would like to make a return, please do not hesitate to contact customer service at [email protected] Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The hat was too big despite the measurements taken on the advice of the site. Product returned yesterday.
Translated reviews
Response from HEADICT
Hello, Your return has been processed and we have issued a refund. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The cap is of good quality. However, the color of the embroidery for personalization is nothing like the one displayed on the site. I asked for a burgundy red, and I ended up with a sort of bright violet/pink. Luckily I had a burgundy red textile felt on hand to correct this. For the price of the cap and the wait, it's expensive.
Translated reviews
Response from HEADICT
Hello, We apologize for the inconvenience. Do you have the possibility to send us a picture via [email protected]?
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, One hat is very good, the other one, the superman for kids, the pompom came off on the 2nd day.
Translated reviews
Response from HEADICT
Hello, if you wish, you can send us a photo of the cap via [email protected] so that we can correct this faulty element. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The cap isn't what I expected and it doesn't specify how you can return an item (to exchange it for another), for example.
Translated reviews
Response from HEADICT
Hello, you'll find all the details about returns in the link below. http://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
The photo of the cap was not accurate enough to show a slightly square shape on the front, which does not suit me. The size I ordered is too large, even though I had measured my head correctly and was within the suggested size range. Best regards.
Translated reviews
Response from HEADICT
Hello, as this cap is part of the "curve" line, the back of the bell is always softer than the front (above the visor). This rigidity ensures that the cap stays in place. However, only snapbacks have a slightly square shape. If you wish, you can send a return via the form available on the site.
A
Acheteur Vérifié
Rating: 3 out of 5
I expected a better quality product for the price.
Translated reviews
Response from HEADICT
Hello, Our products are checked before shipment and the reputation of the Stetson and Bailey brands (corresponding to your order) is well established. However, it may happen that a defect is overlooked. Please do not hesitate to contact us if you find a faulty item via [email protected]. Sincerely, The Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
Moderately satisfied
Translated reviews
Response from HEADICT
Hello, An e-mail has been sent to you so that we can understand your dissatisfaction together and repair it if necessary. Sincerely, The Headict team
A
Acheteur Vérifié
Rating: 3 out of 5
My package has not been delivered. The package was returned directly to the shipper. I will change my mind when I receive my package.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Non contractual visual. Very disappointed with the quality compared to my previous purchase.
Embroidery much thicker than shown in image.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
No I bought a cap from you on the pretension that it was made in France It's made in Bangladesh It's a lie I'm disgusted...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Very satisfied with the delivery time, but the cap I ordered arrived with a manufacturing defect and customer service told me that the model was no longer available for exchange...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
I bought the same brand of cap but in a different color on stylefile, the returns are free.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hi Headict team, yes I received my Trucker cap with good quality embroidery. The small problem is that for me, it seems that a TRUCKER cap has 3 sides in mesh and not canvas as received on delivery, so there is missing data in the technical description of this product.
Translated reviews
Response from HEADICT
Hello, there are three types of "TRUCKER" cap: -a model without mesh, with an adjustable strap for the size, -a similar model without strap, with different sizes, -a model with mesh and adjustable strap. These three models can be further varied in terms of materials and cap rigidity. We apologize for the inconvenience.
A
Acheteur Vérifié
Rating: 3 out of 5
Quality product, but delivery a little too slow for my taste, probably due to the previous bank holiday.
Translated reviews
Response from HEADICT
The delivery of your order has been delayed due to the public holiday.
A
Acheteur Vérifié
Rating: 3 out of 5
Order received quickly but size smaller than ordered, for both caps... being in the dom Tom, too expensive to send back... too bad.
Translated reviews
Response from HEADICT
Shipping costs for French overseas departments and territories are indeed high, and we are also dependent on them. However, the reshipment of a new item is our responsibility.
A
Acheteur Vérifié
Rating: 3 out of 5
Missing in the delivery tracking linked to colissimo
Translated reviews
Response from HEADICT
Your order has been dispatched as promised. It is true that once the parcel has been handed over to the postal services, the label may be damaged in transit, making it impossible to scan and locate the parcel.
A
Acheteur Vérifié
Rating: 3 out of 5
The finish of the hat is deplorable, with poorly glued edges. Even if the price is low, the product should at least be properly made. That's how you build customer loyalty, even if the customer service on the website is good.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Delay and delivery error, partly made up for by your customer service and an express parcel.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Hello, Paying shipping costs, I am very disappointed with the delivery time, I ordered on Friday, July 22 and I received it on Wednesday, August 3. Regarding the products, satisfied. Sincerely
Translated reviews
Response from HEADICT
We apologize for the inconvenience. Unfortunately, during the summer months, road freight is paralyzed in order to reduce pollution peaks, so delivery times may be longer.
A
Acheteur Vérifié
Rating: 3 out of 5
I'm waiting for the package to be returned and for the cap to be shipped in my SIZE.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The website told me that the cap would arrive between 5 and 10 days after the order. I wanted to give it as a present on Saturday 23rd after having ordered it on Thursday 15th, so to find out if I would be able to give it as a present I sent a message to customer service who never replied.
Finally, the cap arrived yesterday (Tuesday 26/07), 11 days after the order, which is a shame. Great quality!
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Corresponds to my expectations "
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The website and the quality of the products are excellent. On the other hand, tnt are amateurs...
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Apart from the fact that I ordered a bit large, the quality of the product is not what you would expect from the photo. I returned the goods 3 days ago in their original packaging.
Translated reviews
Response from HEADICT
Hello, Stetson products are of good quality, made in Europe for the most part. We look forward to your feedback and will process it as soon as possible. Sincerely, the Headict team.
A
Acheteur Vérifié
Rating: 3 out of 5
The cap I ordered from Cayler & Son "Legalize it" is not exactly what I received. The little leaf motifs on the cap have been replaced by a hat and a pair of scissors. Disgraceful, this is the last time I order from your site.
Translated reviews
Response from HEADICT
Hello, you should have contacted us as soon as you received your cap. C&S sent us back this cap as the "legalize it" cap without informing us that they had changed the design. So we put it back on line without taking any photos of it... Following your feedback, we're going to change it.
A
Acheteur Vérifié
Rating: 3 out of 5
A label on the bottom of the cap left a trace of glue on my visor.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The product delivered has many imperfections at the seams and the color is faded. I will return this product to you in the hope that the next one will be of good quality.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
Merchandise.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The parcel was well packaged and arrived in good condition. Unfortunately, the hat is too big for me, so I sent it back to the sender. Your sizing system seems unreliable. You're almost the only company on the market where it works like that. I don't think I'll do it again.
Translated reviews
A
Acheteur Vérifié
Rating: 3 out of 5
The photos are average, which means that the product received is far from what was expected.
Translated reviews
Account suspended
Cette attestation de confiance n'est plus disponible.
We use cookies for audience measurement and improving user experience.
English 
Français 
Español 
Italiano 
Deutsch 
Nederlands 