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A
Rating: 4 out of 5
Very good
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Customer reviews of HEADICT
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 13 296 published reviews
4 star reviews
Reset filtersA
Rating: 4 out of 5
Good product, well packaged, received in a reasonable time, nothing to say.
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A
Rating: 4 out of 5
Simple, clear and effective
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A
Rating: 4 out of 5
Parcel tracking, I didn't know between you and colisimo... otherwise it's good because it arrived on time. My hat's off to you!
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G
Rating: 4 out of 5
Nice that there is a company where you can design your own snapbacks Delivery was fast, my question was answered quickly via email, just top. Keep up the good work
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A
Rating: 4 out of 5
Product conforms to my expectations.
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G
Rating: 4 out of 5
Very good service, helped me well with return due to wrong color.
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A
Rating: 4 out of 5
Shame not to have 2 "pockets" for an order of two caps. Otherwise TOP
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V
Rating: 4 out of 5
Delivery took twice as long as promised (4 weeks instead of 2 weeks) and therefore much too late ... Goods were super embroidered and look great Customer service after complaints about delivery also very friendly and helpful
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Response from HEADICT
Hello, we are sorry if the embroidery of the 29Caps took longer than 2 weeks. The complete quantity of this bandana model was not in stock and we also needed longer for the qualitative embroidery of the caps. Your order arrived on 06.06.17, was dispatched on 28.06.17 and delivered in Austria on 03.07.17. We are pleased that you appreciate the quality of the embroidery.
A
Rating: 4 out of 5
I'm very happy with the quality
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A
Rating: 4 out of 5
short
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A
Rating: 4 out of 5
Confirmed my order and fast
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A
Rating: 4 out of 5
Fast delivery, the site and products are quality, except: not the choice of good quality typefaces offered on the site. As a result, my snapback cap is not bad, but for more specialized people, it would be better to offer a wider choice of typefaces or the possibility of vectorized text, because it could be better if it was either the typeface or the 2D embroidery, which is less so.
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Response from HEADICT
Hello, you can add your logo or text on the dedicated personalization module. You'll find the details in the link below. https://www.headict.com/fr/myseries?type=snapback Sincerely, The Headict team
V
Rating: 4 out of 5
Top product Great website delivery, expensive and tedious to return....
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A
Rating: 4 out of 5
Hello, I only put 4 out of 5 for the delivery and customer service to distinguish with a 5 the quality of the merchandise which is really beautifully made, but everything was perfect ... so thank you
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A
Rating: 4 out of 5
Hello No notable concerns, more choice would be a plus
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A
Rating: 4 out of 5
I'm a little disappointed by the shape of the cap, but the added text is great.
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A
Rating: 4 out of 5
Very good service and site a internet, however you should offer several sizes of caps. Mine is a bit big for me
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V
Rating: 4 out of 5
I ordered 30 snapback caps for a sports club. The caps took longer to arrive than planned. However, the wow effect came when the package arrived. The club's logo, which has very detailed parts in it, was embroidered absolutely brilliantly. A plus must be given to the retailer for its service. Even when I had questions on Saturday evening, they were answered quickly.
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A
Rating: 4 out of 5
Really top-notch
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G
Rating: 4 out of 5
top
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A
Rating: 4 out of 5
Compliant order. I need to exchange a hat that is too big and when I look at the price on the website, it has gone up in the space of 8 days and I will have to pay the difference. This is not normal for a standard exchange. First time I've seen this on a website. I won't be ordering from this site again.
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Response from HEADICT
Hello, We have checked your order and compared it with the items on the site and can confirm that the prices are the same as those applied 8 days ago. We look forward to receiving your return, which will be processed within 48 hours. Sincerely, The Headict team
A
Rating: 4 out of 5
fast, I appreciated the little bag in which my cap was . top
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G
Rating: 4 out of 5
Purchased nice beret fred brown from Flechet (flat cap), good fit.Relatively fast delivery, satisfied
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A
Rating: 4 out of 5
The Stetson cap advertised on headict.com as being made in Germany, with a "made in China" label, is simply a lie, and the price -39- is no longer justified.
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Response from HEADICT
Hello, this reference has indeed changed country of manufacture and we have made the necessary changes. We apologize for the inconvenience. Sincerely, The Headict team
G
Rating: 4 out of 5
Unfortunately no super fast delivery but the delivery was faster than indicated on the site. Top Caps neatly in cloth bag and box and delivered. Quality just right.
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A
Rating: 4 out of 5
Delivery on time. 2 days before Father's Day Hat well protected and packed for transport. Quality of the hat, I expected better, too soft for my taste would have preferred more rigid. At the same time it is recycled paper, I had not seen before ordering. Sincerely Patrick
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A
Rating: 4 out of 5
The only downside is that several customers would like to have a cap embroidered with their own LOGO but this is not possible as a minimum order of 10 caps is required.
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Response from HEADICT
Hello, The addition of a new typography or logo will require a morning's work on the software and calibration of the machines, which explains the minimum order of 10 copies or one copy considered as a prototype at a cost of 99. Sincerely, The Headict team
A
Rating: 4 out of 5
It's a shame that only one protective bag is supplied for every 2 caps ordered.
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Response from HEADICT
Hello, the "Headict" canvas bag supplied with the caps is indeed intended to protect them during transport, but it's also a good idea to reuse it at home to keep your chef covers dust-free. We can add up to four caps per bag. Sincerely, The Headict team
A
Rating: 4 out of 5
fast delivery.
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A
Rating: 4 out of 5
A little disappointed with my contact with customer service. I wanted to personalize a cap with "special characters" and it wasn't possible to do this except as a prototype. I settled for a translation with the classic abcde... It's not exactly the cap I wanted, but the quality is still impeccable and the packaging in a small canvas bag is top-notch.
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Response from HEADICT
Hello, We simply specified that embroideries made from a typography or logo not listed on our module are made from 10 copies, as it will be necessary to calibrate our machines and software. Sincerely, The Headict team
G
Rating: 4 out of 5
To exchange a product you have to send an email but you get no reply. No free returns. Products are top but service could be much better.
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A
Rating: 4 out of 5
Satisfied as always, despite the high price.
We think that customer loyalty needs to be reviewed (the points system does not build loyalty).
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We think that customer loyalty needs to be reviewed (the points system does not build loyalty).
A
Rating: 4 out of 5
I had to fight to be delivered before I left on vacation due to a stock shortage, or so I was told ... I felt the goodwill and intention of my interlocutor but it was ric-rac ... Thank you for the cork headbands ... all is well ... we can now enjoy the cimfirt that the hats will bring to both me and my wife ... Metci.
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Response from HEADICT
Hello, As we told you by phone, we have a weekly restocking system with the Stetson brand, and although it was ordered from the supplier, we guaranteed delivery of your hat before you left on vacation. Sincerely, The Headict team
A
Rating: 4 out of 5
Very satisfied
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A
Rating: 4 out of 5
2 days delay in delivery, but apart from that no problem. Product is exactly as pictured.
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Response from HEADICT
Hello, After shipment on 08/06, a delivery attempt was made on 10/06, access to the delivery address being impossible, your parcel was given to the janitor 48 hours later. Sincerely, The Headict team
A
Rating: 4 out of 5
pleasantly surprised by the quality of your services
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G
Rating: 4 out of 5
Couple of small errors
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A
Rating: 4 out of 5
The only drawback is that the customer is responsible for return shipping costs in the event of a product exchange, which, when added to the initial shipping costs, significantly increases the final price.
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A
Rating: 4 out of 5
Usually I'm always satisfied but on my last snapback cap customization I noticed a few flaws it was a bit badly sewn. ...and it's a shame you can't customize the gold label that's put on the cap to get a more real look.
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Response from HEADICT
Hello, If you have any comments, please contact our customer service department at [email protected] The stickers on the visors of our custom caps are created by us on a minimum production run of 5000 pieces. Sincerely, The Headict team
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