/10
★★★★★
based on 13286 reviews published
★★★★★
based on 13286 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
In the event of a return, the shipping costs for both the purchase and the return are borne by the buyer. So, regardless of whether the item fits or not, the shipping costs, in my case around EUR 10.00, are definitely gone. Therefore: Once and never again.
Verifizierter Käufer
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Answer from HEADICT
Hello, thank you for your comment. We cover the shipping costs to Germany from 49 for a delivery with DPD Pick Up Europe. According to our return conditions, the buyer bears the return costs to Germany. Best regards from the Headict team.
1
/5
★☆☆☆☆
Company of charlatans.
Acheteur Vérifié
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Answer from HEADICT
Hello, For information: you placed an order on 7/11 for a beret in size XL, we processed and shipped your order the same day. You sent us back your beret without closing the box properly and the box arrived empty... Despite this, we found a solution to ensure your satisfaction and, after checking with the carrier, returned the beret in the size you requested....
1
/5
★☆☆☆☆
Goods have not yet arrived
Verifizierter Käufer
Translated review
Answer from HEADICT
Hello, unfortunately the delivery took longer than usual. We have no control over this. Your parcel was delivered on 06.11.23. Best regards from the Headict team
1
/5
★☆☆☆☆
Ordered on 28.06.23, still not here today (19.07.23) - with an announced delivery time of 4 to 5 days!!!! No answer to an inquiry e-mail from 11.07.23 until today, but have already received 4 or 5 advertising e-mails since then. The shipping company Chronopost (DPD France) is a disaster: parts of the website do not work or are only available in French (otherwise English can also be selected).
Verifizierter Käufer
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Answer from HEADICT
Hello, your parcel was dispatched by Headict one day after you placed your order and was accepted by Chronopost. Unfortunately, Chronopost has not fulfilled its service and has not yet delivered your parcel. We have opened an investigation today and we will contact you as soon as Chronopost informs us of the results. You can also view the Chronopost link in German. Many greetings
1
/5
★☆☆☆☆
Order has not yet arrived, although it has already been paid for. Even after contacting us twice, the store has not responded!
Verifizierter Käufer
Translated review
Answer from HEADICT
Hello, unfortunately the email address on our website was incorrect. Please contact customer service via the contact form or at [email protected]. Your parcel has already been sent and has unfortunately not yet been delivered. Best regards from the Headict team
1
/5
★☆☆☆☆
No charge for returns
Geverifieerde Koper
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Answer from HEADICT
Dear, Return and exchange conditions are available at any time on our website. Please find the following link. https://www.headict.nl/content/7-ruilen-en-retouren We remain at your disposal and wish you a pleasant day. Best regards. Headict team.
1
/5
★☆☆☆☆
Still haven't received delivery, so difficult to assess. Although it was supposedly delivered within 48 hours.
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. I have noticed a delay in the tracking of your delivery. As I have no further information from the postal service, I will reimburse your shipping costs immediately. We apologize for the inconvenience. We remain at your disposal and wish you a pleasant day. Sincerely Headict Team
1
/5
★☆☆☆☆
My item never arrived. Tried to contact me by e-mail. Unfortunately received no reply.
Verifizierter Käufer
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Answer from HEADICT
Hello, thank you for your message. Unfortunately we have not received an email from you. We received your order in the evening on 28.06.23 and it was shipped on 29.06.23 and is still on its way to the parcel delivery center. It is a little longer than usual. If your order does not arrive by the end of the week, please contact customer service at [email protected] Best regards, Headi
1
/5
★☆☆☆☆
The delivery took a very long time and when I finally received the package, the size was wrong. I tried to contact customer service, but there is no hotline for complaints. The returns registration does not work and I have not heard back despite repeated requests. The buyer has to bear the costly return shipping costs themselves, which is not possible under Onlin
Verifizierter Käufer
Translated review
Answer from HEADICT
Hello, thank you for your message. The shipment was sent on the day of the order on 21.06.23 and was delivered on 28.06.23. According to our return policy, the buyer pays the return costs. Customer service responded to your email on the same day. Best regards from the Headict team
1
/5
★☆☆☆☆
I once ordered something but never got delivered.After several emails sent still no response.
Geverifieerde Koper
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Answer from HEADICT
Dear, Thank you for your order. Your parcel was never picked up at the relay point in time and is currently on its way back to our offices. Please find the tracking link below below. https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XJ144949511JF&langue=fr We remain at your disposal and wish you a pleasant day. Best regards Headict Team
1
/5
★☆☆☆☆
I did not read your order confirmation. I therefore missed the fact that the hat was sent to the wrong address, which I didn't know at all, and not to the billing address as stated.
Verifizierter Käufer
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Answer from HEADICT
Dear, Thank you for your order. It placed on 30/05/2023. Shipped on 31/05/2023 and collected from the relay point on 02/05/2023. (with your name as signature) The order was delivered on time. I remain available at the following address [email protected] and I wish you a pleasant day. Best reagards The Headict team.
1
/5
★☆☆☆☆
There is no telling where my order ended up. The location it should have been sent to is full of scaffolding and know nothing at all about such a package having been delivered. This puts me in an uncomfortable situation because I am going on vacation today (June 28) for 5 weeks and had counted on this hat.
Geverifieerde Koper
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Answer from HEADICT
Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructions, we wish you a pleasant day. Best Regards The Headict team.
1
/5
★☆☆☆☆
Order never received
Geverifieerde Koper
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Answer from HEADICT
Dear, Thank you for your order. The e-mail below was sent to you on 04/25 and has not been replied. "Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructi
1
/5
★☆☆☆☆
Order never received!!!
Geverifieerde Koper
Translated review
Answer from HEADICT
Dear, Thank you for your order. The e-mail below was sent to you on 05/23 and has not been replied. "Dear, Your parcel is returned to our offices because of a delivery problem (wrong address, unclaimed package on time, etc....). We propose to you a second sending of your order (with confirmation of your delivery address), a voucher code or a full refund of your order. Awaiting your instructi
1
/5
★☆☆☆☆
Ordered 2 personalized caps for almost 100, the quality is OK but the caps I received were too small, like junior models compared to New Era or others. Customer service wouldn't listen, referring me to the terms and conditions because there are no exchanges or refunds on personalized items. At this price, I strongly advise you not to buy from this site.
Acheteur Vérifié
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Answer from HEADICT
Hello, thank you for your order. The customizable caps are standard size with a back adjustment system, they are suitable for a head size ranging from 55 to 60cm (as indicated on the product sheets). As indicated in the GTC, we accept all returns from the date of receipt of your package within 30 days, excluding customized products. We do our best to
1
/5
★☆☆☆☆
Order placed and message sent after validation and payment. Out of stock. Bad management
Acheteur Vérifié
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Answer from HEADICT
Hello, Sorry for the inconvenience, it happens (very rarely!) that we have a stock error. We notified you right away to see if you wanted to exchange with another product or a refund. Following your instructions we proceeded with the refund immediately. Have a nice day The headict team
1
/5
★☆☆☆☆
Cap not collected 9 days after order and payment. Impossible to get any information from chronopost. (Headict customer service told me that the cap was probably lost or stolen and that they would check with Chronopost. I would have liked a more commercial approach of sending a new cap because to date I have paid and received nothing.
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your feedback. Your order was placed on Friday 7/04 , we sent it on 11/04 (Monday 10/04) being a holiday 🙂 And it was delivered on 20/04 by Chronopost. We're sorry that our partner Chronopost took so long to deliver, which is unusual (more like 3 days on average). The tracking link has been sent to you. We invite you to have a look
1
/5
★☆☆☆☆
-
Geverifieerde Koper
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Answer from HEADICT
Hello, Please do not hesitate to give us the details of your dissatisfaction so we can improve. The Headict team.
1
/5
★☆☆☆☆
Acheteur Vérifié
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Answer from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
1
/5
★☆☆☆☆
Acheteur Vérifié
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Answer from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
1
/5
★☆☆☆☆
-
Acheteur Vérifié
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Answer from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
1
/5
★☆☆☆☆
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
1
/5
★☆☆☆☆
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
1
/5
★☆☆☆☆
-
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, Please give us the details of your dissatisfaction so that we can improve. The Headict team.
1
/5
★☆☆☆☆
Acheteur Vérifié
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1
/5
★☆☆☆☆
Acheteur Vérifié
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1
/5
★☆☆☆☆
-
Acheteur Vérifié
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1
/5
★☆☆☆☆
Acheteur Vérifié
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1
/5
★☆☆☆☆
Acheteur Vérifié
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1
/5
★☆☆☆☆
-
Acheteur Vérifié
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