/10
★★★★★
based on 13286 reviews published
★★★★★
based on 13286 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Hello not received delivery on 14/02/21
Acheteur Vérifié
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Answer from HEADICT
Hello, We apologize for the delay and we have done everything necessary to ensure that your parcel is delivered as quickly as possible. Sincerely, The Headict team
1
/5
★☆☆☆☆
I bought a personalized cap, 82$ ( conversion 50 in Canadian $) no tracking and this despite 13 MORE! 3 weeks of waiting (after shipping) and still nothing! Really disappointed - customer from Canada
Acheteur Vérifié
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Answer from HEADICT
Hello, A tracking link was sent to you when your order was dispatched and, as indicated during our various email exchanges, your package was in customs clearance (status indicated on the link). We have of course considered this to be long despite the busy period and have proceeded to reimburse the shipping costs for your order. Kind regards, The Headict team
1
/5
★☆☆☆☆
I have not received my order
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. The delivery address was incomplete and your package was returned to us. Our customer service has contacted you by email in order to schedule a new shipment. Kind regards, The Headict team
1
/5
★☆☆☆☆
I received an e-mail asking me to evaluate the product, but I still haven't received it...
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. As your package is outside the EU, it was held in customs for verification by the relevant authorities. It has now cleared customs and will be delivered as soon as possible. Sincerely, The Headict team
1
/5
★☆☆☆☆
Cardboard torn or in poor condition in letterbox and very poor quality cap (visor cannot be adjusted by folding, no material in the visor) cap thrown in the garbage can, unable to send it back due to the condition of the cardboard and cost of sending it back by colissimo.
Acheteur Vérifié
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Answer from HEADICT
Thank you for your feedback. As indicated on the website, this is a folding cap (link below). https://www.headict.com/fr/24135-casquette-light-wight-nylon-packable-9twenty-la-royal-butternut.html However, you can return it to us in a different box if the first one was damaged in transit. Kind regards, The Headict team
1
/5
★☆☆☆☆
Hello, I still haven't received my order. Sincerely Clarenn Steeve
Acheteur Vérifié
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Answer from HEADICT
Hello and thank you for your order. The Belgian sorting centers were indeed saturated at the end of November and shipments were suspended by Colissimo. We apologize for the inconvenience. We can confirm that your parcel is on its way and will be delivered as soon as possible. Yours faithfully The Headict team
1
/5
★☆☆☆☆
Still haven't received the hat due to using dpd who just flat out lie that you weren't home and then make you wait almost another week until you can pick it up yourself at a collection point
Geverifieerde Koper
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1
/5
★☆☆☆☆
I still haven't received the hat!!!
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. Due to the saturation of the sorting centers of the Belgian post office, Colissimo is temporarily suspending the delivery of parcels from France to Belgium. We apologize for the inconvenience. Your order is now in the sorting center and awaiting resumption of delivery. Sincerely, The Headict team
1
/5
★☆☆☆☆
I can only judge the delivery since I still haven't received it.
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. Due to the saturation of the sorting centers of the Belgian post office, Colissimo is temporarily suspending the delivery of parcels from France to Belgium. We apologize for the inconvenience. Your order is now in the sorting center and awaiting resumption of delivery. Sincerely, The Headict team
1
/5
★☆☆☆☆
I haven't received my order for over a week!
Acheteur Vérifié
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Answer from HEADICT
Hello and thank you for your order. Your parcel will be delivered today. Due to the current pandemic and the large flow of parcels in national transit, delivery times may be delayed. We apologize for any inconvenience. Kind regards, The Headict team
1
/5
★☆☆☆☆
Nickel
Acheteur Vérifié
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1
/5
★☆☆☆☆
Order placed on May 19, chronopost delivery expected 3 days later and still nothing...
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. Your parcel has been shipped and will be delivered today. The current sanitary conditions have delayed the delivery of your parcel. We apologize for any inconvenience. Kind regards, The Headict team
1
/5
★☆☆☆☆
I haven't received my order and I've written to customer service twice, but they haven't replied.
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your comment. We would like to confirm that we have not been contacted and invite you to do so by sending an email to the following address: [email protected] Yours sincerely, The Headict team
1
/5
★☆☆☆☆
Just a comment: I was unable to pick up my parcel at the post office indicated no one at reception or closed .... Coronavirus
Acheteur Vérifié
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Answer from HEADICT
Thank you for your comment. As indicated on your tracking link, your parcel has been transferred to a post office open during this period of confinement. Kind regards, The Headict team
1
/5
★☆☆☆☆
Hello, I think it's an automatic e-mail following my order. Due to the circumstances (coronavirus), the post office informed me that my colissimo had been returned directly to you. I have already written to you to find out if I can be reimbursed.... I hope to receive a non-automatic reply from you. Thank you in advance Cdt
Acheteur Vérifié
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Answer from HEADICT
Hello, We did indeed reply to your email of 18/03 within 2 hours of receiving it and have proposed several solutions. Kind regards, The Headict team
1
/5
★☆☆☆☆
Delivered incorrectly, no response through customer service, but then none at all, and once the products surfaced they turned out to be not at all up to the quality the brands provide through other channels
Geverifieerde Koper
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1
/5
★☆☆☆☆
I have not received my parcel
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your comment. As indicated on the site, 10 days are necessary for shipping and delivery to Mayotte. Best regards, The Headict team
1
/5
★☆☆☆☆
Poor packaging, expensive returns and misleading photos, I do not recommend this site.
Acheteur Vérifié
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Answer from HEADICT
Thank you for your comment. Please don't hesitate to contact our customer service department at [email protected] to give us your feedback and help us understand the problem you've caused us, as the Miki New Era we ordered was a victim of its own success. Sincerely, The Headict team
1
/5
★☆☆☆☆
Hello, Apparently your carrier lost the package. So I still haven't received it. Apart from the fact that it's a pity because it was a Christmas present for my wife, which I won't have for the evening of the 24th, I'm surprised to receive a satisfaction survey. Yours sincerely, Pierre MARTIN-GRANEL
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your comment. Our customer service will get in touch with you to resolve your order. Kind regards, The Headict team
1
/5
★☆☆☆☆
Almost 2 weeks since I ordered my package and I still haven't received anything... which is supposed to be a Christmas present... I'm not sure if I'll receive it on time or not... very disappointed
Acheteur Vérifié
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1
/5
★☆☆☆☆
I put 1 star because I could not not check anything but my opinion is "0" everywhere I placed order the 26.11 I have no order tracking, and especially I still have not received anything. I am very disappointed because to collect the money its never a problem.
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your comment. We invite you to contact our customer service via [email protected] to clarify and resolve the situation. Kind regards, The Headict team
1
/5
★☆☆☆☆
Aren't you able to provide the necessary information for customs clearance?
Acheteur Vérifié
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Answer from HEADICT
Thank you for your order. As a Swiss resident, you are subject to customs duties and VAT. The necessary documents (CN23 form) are glued to the package and customs clearance may take up to 10 days beyond our control. Sincerely, The Headict team
1
/5
★☆☆☆☆
Delivery more than a week late even though I paid the fast delivery supplement....
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your comment. Our delivery times are indicated "from". We can also confirm that you have not selected the "24h delivery" supplement by TNT. Kind regards, The Headict team
1
/5
★☆☆☆☆
Wrong product description on the website. Dissatisfied with the return payment. Annual customer lost.
Acheteur Vérifié
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Answer from HEADICT
Hello and thank you for your comment. We invite you to contact our customer service via [email protected] in order to find a solution 😉 Good day to you The Headict team
1
/5
★☆☆☆☆
I have not received it yet greetings
Geverifieerde Koper
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1
/5
★☆☆☆☆
Disappointed I paid two caps never received
Acheteur Vérifié
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Answer from HEADICT
Hello and thank you for your comment. We invite you to contact our customer service department at [email protected] Sincerely, The Headict team
1
/5
★☆☆☆☆
Hello, I had ordered 2 caps... I've only received one so far...
I'll grade as I should depending on how my problem is treated
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. It has been sent in two parcels. You will receive the next one within 48 hours. Sincerely, The Headict team
1
/5
★☆☆☆☆
I have to pay for delivery and returns, for a 28-euro product that didn't suit me, so I lost 13 euros. What's more, there's no pre-filled label for returns, so it's tedious and outdated.
Acheteur Vérifié
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1
/5
★☆☆☆☆
Package not received
Acheteur Vérifié
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1
/5
★☆☆☆☆
I never received my order
Acheteur Vérifié
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Answer from HEADICT
Hello, An investigation has been opened to determine the location of your package. We will get back to you as soon as possible and thank you for your understanding. Kind regards, The Headict team