/10
★★★★★
based on 13286 reviews published
★★★★★
based on 13286 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not received my order although it says delivered. I have contacted the post office who tell me to contact headict.
Acheteur Vérifié
Translated review
Answer from HEADICT
Thank you for your order. As indicated during our email exchanges, an investigation has been opened to determine the location of your package. Kind regards, The Headict team
1
/5
★☆☆☆☆
I did not receive my order placed on April 20
Acheteur Vérifié
Translated review
Answer from HEADICT
Thank you for your order. As Switzerland is outside the EU, shipments automatically go through customs and packages may be held for up to 10 days beyond our control. Sincerely, The Headict team
1
/5
★☆☆☆☆
Haven't received ordered product yet, was a mistake with the order. My house number had not come through on delivery. Order was accepted.
Can't give a full review, so far overall not too good.
Geverifieerde Koper
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1
/5
★☆☆☆☆
Order not received, and follow-up not efficient.
Acheteur Vérifié
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Answer from HEADICT
As indicated yesterday in our email exchanges, your parcel was held up in customs. This is a common situation for shipments to France overseas. Sincerely, The Headict team
1
/5
★☆☆☆☆
Yes, I'm really not happy, I cancelled my order, you took it into account and now I won't be ordering anything from you again.
Acheteur Vérifié
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Answer from HEADICT
We exchanged emails on 01/03 and 07/03 and there was never any question of cancellation. The cap was shipped the same day as your order. Sincerely, The Headict team
1
/5
★☆☆☆☆
I've never been delivered
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello and thank you for your new order. As announced on your tracking link, your package has been dropped off at the post office. Sincerely, The Headict team
1
/5
★☆☆☆☆
I still have not received/delivered my order that I made last week,this I do regret...Regards.Ismael.C PS: see my email sent earlier today ajb.....
Geverifieerde Koper
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1
/5
★☆☆☆☆
I ordered a cap and bonnet from you for Fr.45.- plus Fr. 7.- postage. I received your goods by post and was obliged to pay customs clearance and postage for the sum of Fr. 19.60 I find your way of proceeding not at all normal and moreover the cap does not suit me at all I await your reply. no cde UTHAMRIKW PA Monachon
Acheteur Vérifié
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Answer from HEADICT
When ordering from Switzerland (outside the EU), prices are exclusive of VAT. All shipments from abroad are subject to customs duties and VAT, and must be declared to the customs authorities. Please see the link below for information on exchanges and returns. https://www.headict.com/fr/content/7-echange-retours Sincerely, The Headict team
1
/5
★☆☆☆☆
The same day I receive 2 messages: the 1st one telling me that you will send my order, and later another message saying that you are not able to fulfill this order. This is not very serious.
Acheteur Vérifié
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1
/5
★☆☆☆☆
I haven't received my article, even though I paid for fast delivery to my home. I'm still waiting.
Acheteur Vérifié
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Answer from HEADICT
Thank you for your order. Your parcel was dropped off at a parcel relay. We apologize for the inconvenience. We have of course reimbursed your shipping costs. Sincerely, The Headict team
1
/5
★☆☆☆☆
Customized product impossible exchange. First shipment perfect but as a response to an exchange request I received my cap without its beautiful headict.com protection and in a smaller box all crushed. After a few emails that sounded like talking to a computer, no commercial gesture will be granted to me, so I don't feel very serene for my next order.
Acheteur Vérifié
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Answer from HEADICT
As exchanged by email, we remind you that you have returned a personalized product. However, as indicated in our terms and conditions of sale and exchange, personalized products cannot be returned or exchanged.
1
/5
★☆☆☆☆
Hello I received an email to give my evaluation but I still have not received my package ....
Acheteur Vérifié
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Answer from HEADICT
Thank you for your comment. Your package is however announced delivered since 29/11/2018. In case of non-receipt, please do not hesitate to contact our customer service via [email protected] Sincerely, The Headict team
1
/5
★☆☆☆☆
An item ordered and paid for more than 10 days ago has still not been delivered.
Geverifieerde Koper
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1
/5
★☆☆☆☆
I never received the coli, I made a request without success, I reordered maybe on the new order I would have a chance to evaluate the product.
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your new order. After your return on 21/08, our customer service immediately refunded your first order and arranged for the second to be dispatched as soon as possible. Sincerely, The Headict team
1
/5
★☆☆☆☆
I still haven't received my order. The delivery service is catastrophic, I am very disappointed.
Acheteur Vérifié
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Answer from HEADICT
Hello, Thank you for your order. The relay point selected for delivery is closed for summer vacations (see your tracking link), you will be informed of the availability of your package in a new point nearest you. We thank you for your understanding and apologize for the inconvenience. Sincerely, The Headict team
1
/5
★☆☆☆☆
Personalized cap ordered with own logo. This was very poorly digitally redrawn. Poorly finished. Had to wait a long time. Not satisfied with the cap for that money it should be much better.
Geverifieerde Koper
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1
/5
★☆☆☆☆
Delivery time was ok, but the wrong cap was delivered. Goods paid for when ordering, so the retailer had all the guarantees. Nevertheless, delayed return shipment, as I should have proven the wrong delivery by photo (?) - The burden of proof lies with the retailer Instead of regret, however, mistrust towards the buyer. Still waiting for replacement delivery - the process is dragging on like chewing gum. Weak.
Verifizierter Käufer
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Answer from HEADICT
Hello, we only asked for a photo of the incorrectly delivered product by e-mail so that we could arrange a replacement delivery. Unfortunately, you were not prepared to do this, which is why we were unable to act so quickly. As soon as we receive the return delivery, we will arrange the replacement delivery. Best regards from the Headict team.
1
/5
★☆☆☆☆
Null and void to be avoided at all costs
Acheteur Vérifié
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Answer from HEADICT
Hello, Your package was returned to us due to a postal service error and following your instructions we have proceeded to refund your order. Sincerely, The Headict team
1
/5
★☆☆☆☆
I have not received the goods to date. They are not answering my e-mails. How can I get my money back? Or can I still expect a delivery at some point?
Verifizierter Käufer
Translated review
Answer from HEADICT
Hello, the goods were shipped on 29.06.18 and are still at customs in Switzerland. Customs can hold parcels for delivery outside the EU. We have no influence on this. Your email yesterday was answered immediately. Best regards from the Headict team
1
/5
★☆☆☆☆
Very bad delivery never arrived please get my money back
Verifizierter Käufer
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Answer from HEADICT
Hello, your parcel was sent on the day of the order on 27.06.2918 and DPD has already tried to deliver it twice and unfortunately could not find you. Please contact customer service so that we can resolve the matter as quickly as possible. Best regards from the Headict team.
1
/5
★☆☆☆☆
I haven't received my order ( lost or stolen) It's been a week now and I still haven't been reimbursed... And there's been no reply to my e-mail about the inquiry with the postal services. I'm waiting to receive a sworn statement certifying that I didn't receive the parcel.
Acheteur Vérifié
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Answer from HEADICT
Hello, thank you for your comment. As agreed, we came back to you at the end of the survey and responded to your request. Sincerely, The Headict team
1
/5
★☆☆☆☆
I have not yet received my order. It was supposed to be delivered last Friday 8-6 in the afternoon but I haven't seen anything. Also no message seen from letter carrier oid. Can you please contact me 0646325676. Kind regards m.geers
Geverifieerde Koper
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Answer from HEADICT
Hello, We apologize for the inconvenience and invite you to contact our customer service at [email protected] Kind regards, The Headict team
1
/5
★☆☆☆☆
Ordered on June 3rd. Still not received. The status of the package has not changed for 9 days.
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, Thank you for your comment. Our customer service team will get back to you today to determine the status of your parcel. Sincerely, The Headict team
1
/5
★☆☆☆☆
I was not delivered as you chose to use colissimo and the delivery person obviously decided to return it to sender. I'm waiting for your responsiveness so that I can finally receive my parcel.
Acheteur Vérifié
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Answer from HEADICT
As your address was incomplete, it was not possible to deliver the parcel. That's why our customer service department went directly to the address you gave us to check that it was impossible to get to the residence. You were able to collect your parcel from our premises 48 hours ago, and the postage costs were reimbursed.
1
/5
★☆☆☆☆
I never received my parcel, I sent an email to report this and never received a reply.
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, Your e-mail was sent last Friday evening and we are unable to reply until Monday, as our offices are closed. We have contacted the postal services and they have confirmed delivery. However, an investigation has been opened to determine the position of your cap. We will get back to you as soon as possible. Sincerely, The Headict team
1
/5
★☆☆☆☆
Hello, I never received my parcel and I am very dissatisfied.
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, Following your contact last Friday, we found your package delivered to a relay point near you and proceeded to a full refund of the delivery costs. Sincerely, The Headict team
1
/5
★☆☆☆☆
We ordered a cap on Feb. 9 and it has still not arrived (March 1). The address on the package was incorrect whereupon we provided our address again (on Feb. 20). Then instead of our address, my husband's name was taken as the street name. The cap was then returned to France. Yesterday we received the message that it is on its way again. Hopefully it will arrive
Geverifieerde Koper
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1
/5
★☆☆☆☆
I have been waiting two weeks now for my order of 2 New Era caps that should have been delivered within a few days (maximum). Contacted customer service twice without any response... Very poor service, definitely will not recommend you to third and definitely do not plan to order any product from you again.
Geverifieerde Koper
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1
/5
★☆☆☆☆
Have not received product yet unfortunately
Geverifieerde Koper
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1
/5
★☆☆☆☆
I have not received my package yet, hopefully it will arrive today otherwise I will email you again.Regards Frenklin Vos
Geverifieerde Koper
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