/10
★★★★★
based on 13286 reviews published
★★★★★
based on 13286 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
So far nothing received, so for now only negative rating. something like minus 10 stars. I hope, that you can do something about it. my preference is for the ordered, but my money back is also good.J. van der Spek
Geverifieerde Koper
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1
/5
★☆☆☆☆
Bonnet never received
Acheteur Vérifié
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Answer from HEADICT
Hello Sir, An investigation has just been opened with the postal services. We will get back to you as soon as possible and apologize for the inconvenience. Sincerely, The Headict team
1
/5
★☆☆☆☆
The package was delivered to the wrong address and I haven't heard back from customer service ....
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, An e-mail was sent to you on 08/12 at 11am. It may have gone to SPAMS? Sincerely, The Headict team
1
/5
★☆☆☆☆
Fake mess.
Geverifieerde Koper
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1
/5
★☆☆☆☆
Delivery takes far too long,seven daysMany other companies take less than a dayThat the product is out of stock I can understand.But then remove the product from your sale on the internet.After I was told that the product was out of stock.The next day it was just back on your internet page.It's just not taken away after thatAnd the product itself is disappointing.
Geverifieerde Koper
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1
/5
★☆☆☆☆
Worthless bad have not received or heard anything yet MVG Dinant
Geverifieerde Koper
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1
/5
★☆☆☆☆
I have not yet received my parcel....
Acheteur Vérifié
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Answer from HEADICT
Hello, personalized products require 7 to 10 days to be made. We have contacted the postal services and your parcel arrived in French Guiana yesterday. It should be delivered shortly. Best regards, The Headict team
1
/5
★☆☆☆☆
I'm missing a cap and it took longer than expected and more expensive too.
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, We had indeed noticed the error and immediately sent a second shipment. We apologize for the inconvenience. Regarding shipments to Switzerland, it can happen that packages are checked by customs, which can of course lengthen delivery times. Sincerely, The Headict team
1
/5
★☆☆☆☆
I have not received the cap I ordered
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, As indicated on your tracking link, the parcel has been at your disposal in the selected relay point since 12/07. A confirmation e-mail should have been sent to you by the postal services. We remain at your disposal for any further information. Sincerely, The Headict team
1
/5
★☆☆☆☆
The continue order button doesn't work, they wrote me an email to say it was already working but it wasn't, the cap arrived with a typo, instead of a dot they put a weird symbol, I'm so disappointed 🙁
Acheteur Vérifié
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Answer from HEADICT
We would like to confirm once again that the link we sent you worked. Screenshots of the Swiss and French tracking sites have been sent to you by e-mail, as well as a 3rd screenshot of the simulation of your cap. In fact, for the "Barata" typeface selected at the time of your order, the dot does not exist and has been replaced by another character. Sincerely, The Headict team
1
/5
★☆☆☆☆
I have still not been delivered, no news of my package, very disappointed.
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, You have been informed by our customer service department that an inquiry has been opened with the postal services in order to determine the status of your parcel. As this was delayed, we decided to reship your order and it should be delivered today. Good day to you, The Headict team
1
/5
★☆☆☆☆
I asked for 3 embroideries on my cap and there is only one.
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, As indicated on your invoice sent by e-mail, only front embroidery has been taken into account. In order to validate the side and back options, you need to click on the add text box (6,00) located under the text to embroider box. Sincerely, The Headict team
1
/5
★☆☆☆☆
Merchandise never received ? order and payment since July 19, 2017 and it's already July 27 ??? Sorry, really disappointed ?
Acheteur Vérifié
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Answer from HEADICT
Hello, Your order was validated on 19/06/2017 and shipped the next day. We have contacted the postal services and opened an investigation, indeed it is possible that for a DOM the package was intercepted by the customs service for a control. We will get back to you as soon as possible. Sincerely, The Headict team
1
/5
★☆☆☆☆
The product I ordered turned out to be too small after delivery. This while I had measured beforehand according to the instructions on the site. Shipping costs 5.50. To return you pay 10.75. All in all, I paid 16.25 for nothing.
Geverifieerde Koper
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1
/5
★☆☆☆☆
The delivery did not arrive on time. There was no notification of a later delivery date and the shipment tracking in French does not provide any explanation.
Verifizierter Käufer
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Answer from HEADICT
Hello, you ordered a personalized cap on 26.05.17. We dispatched this on 02.06.17 and delivered it 2 working days later on 07.06.17. Delivery 10-14 days is indicated on our site. The link is in French but the language can be changed to German by clicking on the German flag. Yours sincerely, Your Headict Team.
1
/5
★☆☆☆☆
I have not received my order
Geverifieerde Koper
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1
/5
★☆☆☆☆
I never received my order.
I sent an email to report it and never got a reply.
Acheteur Vérifié
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Answer from HEADICT
Hello, We have responded to your complaint as soon as we have taken it into account. The parcel was indeed damaged in transit, so we have proceeded to a full refund of your order. Sincerely, The Headict team
1
/5
★☆☆☆☆
According to your track and trace system, my package arrived at the distribution center in Amsterdam on 12-04-17. It is now 18-04-17 and still I have not received my package.So far the delivery of the hat is very poor. An excuse regarding weekend and or easter is out of the question, because well before that I should have had my hat a long time ago.
Worthless.
Geverifieerde Koper
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Answer from HEADICT
Dear, Your order could not be delivered because it lacks the house number on the parcel. You have been contacted by e-mail to find a solution. Kind regards, The Headict team
1
/5
★☆☆☆☆
You say my product is supposed to be delivered but I haven't received anything yet
Geverifieerde Koper
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1
/5
★☆☆☆☆
Order received but not in the right size. Sent everything back including mail but heard nothing to date. Tried to contact with no luck. COMPLETELY UNRELIABLE STORE
Geverifieerde Koper
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1
/5
★☆☆☆☆
I never received my order
Acheteur Vérifié
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Answer from HEADICT
Hello Mr Cresta, As indicated on the site, a delay of 7 to 10 days is necessary to make personalized products. Your beanie was shipped on 09/02/2017 and after discussion with the postal services, it is currently being delivered. Sincerely, The Headict team.
1
/5
★☆☆☆☆
We are still waiting for the delivery of the hat Can't say anything about the product or service yet.
Geverifieerde Koper
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1
/5
★☆☆☆☆
Disappointed, I still haven't received the bonnet. I hear you have to wait 2 or 3 more weeks??? Soon winter is over
Acheteur Vérifié
Translated review
1
/5
★☆☆☆☆
Customer manager who didn't understand my request and only cared about my transaction
Acheteur Vérifié
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Answer from HEADICT
We would like to remind you that you have been checked for bank fraud. Such a procedure would not have been necessary if your order had been paid in full.
1
/5
★☆☆☆☆
THIEF Did not respect my right of withdrawal after several emails they pretended not to understand I WILL NEVER ORDER AGAIN
Acheteur Vérifié
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1
/5
★☆☆☆☆
I still haven't received my parcel even though on the colisimo website they say it was delivered yesterday. I've been waiting for my parcel to arrive, checking my letterbox frequently, but nothing. It's not the first time I've ordered from you and I usually don't have any problems. I'd like to have more information please, thank you.
Acheteur Vérifié
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Answer from HEADICT
Hello, Your order has been dispatched on time. It may happen that the postal service encounters problems with flashing or with the dispatch of parcels. Headict customer service has therefore launched an investigation to determine the traceability of the package and guarantee delivery. We have learned this morning that your parcel has been delivered. Sincerely, The Headict team
1
/5
★☆☆☆☆
To date I still have not received the cap Delivery much too long
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, As this is an order for a personalized product, it is clearly indicated at the time of ordering that a 10-day lead time is necessary. Your order was placed on 31/08 and shipped on 06/08. On 08/08, your parcel was announced to be on its way to the destination country. Sincerely, The Headict team.
1
/5
★☆☆☆☆
How do you expect me to rate a product I haven't even received yet, when delivery was estimated for August 24?
Acheteur Vérifié
Translated review
Answer from HEADICT
Your order has been dispatched on time. Following an inquiry with the postal services, your parcel has been sent to another sorting center than the one planned and will be delivered to you as soon as possible.
1
/5
★☆☆☆☆
I have not received my order 0
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, We sent you your parcel the day after you placed your order. The post office had a problem, which we discovered when we received your email telling us that you had not received your parcel. We have immediately opened an investigation with the post office so that they can find your parcel. We hope this problem will be resolved soon.
1
/5
★☆☆☆☆
Coli never received, I would not compensate lilies on this site.
Acheteur Vérifié
Translated review
Answer from HEADICT
Hello, As we told you by email, the parcel tracker announces that your parcel has been delivered to the janitor. If your neighbours/janitors/caretakers don't have your parcel, please come back to us and we'll make an inquiry with the post office. This incident is not our responsibility. We sent your package on time.