★★★★☆
based on 646 reviews published
Latest customer reviews
EXCELLENT PRODUCTS EXCELLENT SERVICE FOR FAST ORDERS AND DELIVERIES
Quality products, fast
Excellent
Everything is great
Ok
Satisfied.
Always precise and punctual
Great
I filed a complaint about a product that does not match the description in its advertisement almost a month ago. As of today, I have not received any communication whatsoever.
We apologize again for the lack of response and for the delay in handling your complaint. We completely understand your discomfort, as the waiting time has not been adequate.
As we indicated, this is an error in the product description, and today our team will contact you to finalize the process and offer you an immediate solution.
Thank you for your patience and we sincerely apologize for the inconvenience caused.
Order received quickly and complete.
All correct
Very good
Everything is very good, thank you very much
The product arrived well and works perfectly. Very satisfied with the purchase
The best in every aspect.
Not recommended commerce. After waiting 10 days for my order without news, I decided to call them. In the call, they told me they could not send it to me, and no one had informed me before. I am supposed to get my money back, but the person in charge is on vacation and I won't receive it until after the Three Kings. The communication was terrible, the person who attended me was not pleasant at all. They say that individuals cannot buy, but when it comes to making the payment, there is no problem. Both the purchasing system and the staff are super incompetent. Not recommended, I am still waiting for my money.
We regret that this information was not taken into account at the time of purchase. As soon as we detected that the order did not meet this requirement, it was canceled and the refund was processed, which has already been completed. The time it takes for the amount to reflect in your account depends solely on the bank, and it may vary depending on the bank.
Regarding communication, we take note of your comments to improve our customer service and regret if the treatment received was not as expected.
We appreciate your opinion and reiterate our apologies for the inconveniences caused. We remain at your disposal for any additional clarification.
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Everything is correct
All good
I haven't received the order and they have refunded me, that is the summary and result of my order.
As my colleagues from the orders department contacted you at the time, due to a stock break of the requested pliers during the Black Friday period, it was not possible to send your order. For this reason, a full refund of the amount paid was processed.
We apologize for the inconvenience caused and appreciate your understanding. We are at your disposal for any other questions or needs you may have.
Fast service and good customer attention.
Products arrived in record time! Ahead of the estimated date.
The order arrived ten days after it was formalized. It was delayed due to Black Friday, okay, but its status was "in preparation", and it only got moving once I called to claim it. Other than that, everything was fine.
Thank you for sharing your experience. We apologize for the delay in delivery. We want to clarify that, for technical reasons, the order may appear as "in preparation" in the system even though it has already been correctly processed and is in progress. During the Black Friday period, timelines may be affected, but we are glad to know that, other than that, everything has been satisfactory.
Thank you for your understanding and for trusting us.
Everything is very correct.
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A good shopping experience. No surprises. Convenient and agile. I would buy again, yes.
Speed, seriousness, and good prices
There was an issue with the order, and they resolved it quickly and correctly, also with confidence.
Good
I placed an order on November 20 and it was delivered to me today, December 5, and because the sales representative went to pick it up, he brought it to the clinic in person.
Thank you very much for taking the time to leave us your feedback.
We sincerely apologize for the delay in the delivery of your order. During the Black Friday period, we received an exceptional volume of purchases and, in addition, the transport agencies also experienced delays due to the high demand during those dates. This caused some shipments, like yours, to take longer than usual.
We appreciate your patience and are glad that our sales representative could bring you the order personally so that you could have it as soon as possible. We are working to ensure that situations like this do not happen again and to always provide you with the best service.
Thank you again for your trust. We are at your disposal for anything you need.
A good experience, good phone service
Satisfied
FAST AND SECOND AS REQUESTED
Precise and with a great selection of professional products!!
Everything is correct
9
Great
I did not receive the invoice for the order, I called to have it resent and the responses were not what I expected. As of today, I still have not received my invoice.
We are very sorry for the situation and the inconvenience caused by not having your invoice when you needed it.
We have reviewed your case and the Administration department sent the invoice on Monday, November 10th at 22:11 to the email address listed in your customer account.
We kindly ask you to:
Also check the spam / junk folder, in case the message was filtered there.
Verify that the email registered in your account is the same one where you are expecting to receive the invoices.
If you still cannot find it, you can contact us again at [email protected] indicating the email where you would like to receive it and we will be happy to resend it to you.
Best regards
Order received on time and in the expected quality
I am a long-time customer. Everything has always gone well. This time not, as half of the order arrived on October 31, and I still have no news about the other half, more than a week later.
Our orders department has contacted both the transport company and you to clarify the situation and offer you a solution as soon as possible.
We sincerely apologize for the inconvenience and once again extend our apologies for the trouble. We greatly appreciate your patience and trust.