/10
★★★★☆
based on 550 reviews published
★★★★☆
based on 550 reviews published
Latest customer reviews
5
/5
★★★★★
Good service, fast, good products, a 10
Maria Dolores P.
purchased on 27/05/2025
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5
/5
★★★★★
Very fast and no problem with the delivery at the pickup point
David Maria B.
purchased on 29/05/2025
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5
/5
★★★★★
Convenient, fast shipping, excellent quality
Serena G.
purchased on 23/05/2025
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5
/5
★★★★★
Quality
Jose J.
purchased on 06/05/2025
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3
/5
★★★☆☆
They say 24/48hrs... but it's been a week. It used to be faster years ago.
Bi O.
purchased on 13/05/2025
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Answer from Herbitas
Hello! First of all, we want to thank you for taking the time to share your experience. We are very sorry that this time your order did not arrive within the 24/48 hours as you expected.
Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.
We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.
Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.
Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.
We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.
Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.
1
/5
★☆☆☆☆
I am a registered user on your website and I have purchased several times from your store. I changed my address over a year ago and it is correctly updated in my profile. However, in my last purchase, I received an invoice with the old address. I didn't even imagine that you still kept outdated data! Now it turns out that they are not responding on WhatsApp. I work all day and I don't have time to go in person to demand something as basic as an invoice with the correct address, which is already registered in your system. I asked you to send me the corrected invoice by email and so far, absolute silence.
Irina B.
purchased on 15/05/2025
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Answer from Herbitas
Hello! Thank you very much for your comment.
We have reviewed your case and have forwarded it to our administration department. In the next few hours, you will receive your invoice with the updated information, and we will also update your information in our system to avoid future incidents.
We apologize for the inconvenience and assure you that we are working to update the information as soon as possible.
Thank you for your patience! If you have any other questions or need more information, please do not hesitate to contact us.
We have reviewed your case and have forwarded it to our administration department. In the next few hours, you will receive your invoice with the updated information, and we will also update your information in our system to avoid future incidents.
We apologize for the inconvenience and assure you that we are working to update the information as soon as possible.
Thank you for your patience! If you have any other questions or need more information, please do not hesitate to contact us.
5
/5
★★★★★
ALL CORRECT
Carmen P.
purchased on 13/05/2025
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5
/5
★★★★★
The order arrived in good condition within the agreed timeframe.
Ortopedia S.
purchased on 05/05/2025
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5
/5
★★★★★
Good service and quality
Fco. Javier T.
purchased on 09/05/2025
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3
/5
★★★☆☆
The order is OK. It arrived quickly. But I have been requesting the invoice since I received it and I can't get a response from the company.
Karina B.
purchased on 21/04/2025
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4
/5
★★★★☆
We are happy with the service, it could perhaps be faster, 24-48 hours, but otherwise very good.
Javier R.
purchased on 26/04/2025
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3
/5
★★★☆☆
I placed an order on a Wednesday and it arrived the following Wednesday. A whole week, good thing the order is supposed to arrive in 24-48 hours...
Mari Luz M.
purchased on 22/04/2025
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5
/5
★★★★★
Everything perfect
Antonio S.
purchased on 22/04/2025
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4
/5
★★★★☆
The after-sales service is quite improvable. No one was interested in calling to check that we had received the equipment correctly, to ask if we had any issues when starting it up, if everything was fine...
Ortopedia Tram Hospital O.
purchased on 09/04/2025
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5
/5
★★★★★
I am satisfied with the purchase, and especially with the delivery time. It has improved a lot. Congratulations.
Podología Punto Es Slu P.
purchased on 07/04/2025
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5
/5
★★★★★
Everything is perfect and as expected.
Núria P.
purchased on 11/04/2025
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4
/5
★★★★☆
Everything is correct. If I had to mention something, for orders over €250 they used to give lollipops, but in my last 2 orders I haven't been lucky. Always on time, that's for sure.
Beatriz L.
purchased on 03/04/2025
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1
/5
★☆☆☆☆
I sent an email with the transfer receipt on the same day I made it, two days later they wrote to me to say they would send me the account number to make the transfer and complete my purchase. I replied that I had already sent them an email with the receipt and then I had to call two days later as I did not receive a response.
Julia C.
purchased on 01/04/2025
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Answer from Herbitas
Hello, thank you for your comment.
We sincerely apologize for the confusion and the delay in processing your order. At Herbitas Laboratories, we usually send a second email with the bank details as a reminder, to facilitate the process in case the customer has not been able to make the transfer at the time.
We have reviewed your case and indeed, the receipt was received correctly. Since the order was placed on April 1 in the afternoon, it was processed on the 2nd. Our usual shipping time is 2-3 working days, depending on the area. Since April 5 and 6 coincided with the weekend, the delivery was made on April 7.
We are very sorry that you had to call to get a response, and we take note of your experience to continue improving our customer service.
Thank you for your trust and for helping us improve.
Best regards,
Herbitas Laboratories Team
We sincerely apologize for the confusion and the delay in processing your order. At Herbitas Laboratories, we usually send a second email with the bank details as a reminder, to facilitate the process in case the customer has not been able to make the transfer at the time.
We have reviewed your case and indeed, the receipt was received correctly. Since the order was placed on April 1 in the afternoon, it was processed on the 2nd. Our usual shipping time is 2-3 working days, depending on the area. Since April 5 and 6 coincided with the weekend, the delivery was made on April 7.
We are very sorry that you had to call to get a response, and we take note of your experience to continue improving our customer service.
Thank you for your trust and for helping us improve.
Best regards,
Herbitas Laboratories Team
1
/5
★☆☆☆☆
Fatal, a disappointment from Herbitas since after more than a week I have neither received the package nor the refund nor even an apology. It has hindered my work and my seriousness towards my patients as I have not been able to perform my job. I will never buy from this company again. Disappointing
Ana C.
purchased on 31/03/2025
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Answer from Herbitas
Hello, we deeply regret the experience you have had with us.
We fully understand how important it is for you to have the order on time and what this setback has meant for your work. The corresponding refund has already been processed by the administration department, and you should be able to see it reflected in your account either today or tomorrow.
We sincerely apologize for the inconveniences caused and ask for your forgiveness for the troubles. We are internally reviewing what happened to prevent it from happening again, as our goal is always to provide a professional and reliable service.
We appreciate your comment and the opportunity you give us to improve.
Best regards,
Herbitas Laboratories Team
We fully understand how important it is for you to have the order on time and what this setback has meant for your work. The corresponding refund has already been processed by the administration department, and you should be able to see it reflected in your account either today or tomorrow.
We sincerely apologize for the inconveniences caused and ask for your forgiveness for the troubles. We are internally reviewing what happened to prevent it from happening again, as our goal is always to provide a professional and reliable service.
We appreciate your comment and the opportunity you give us to improve.
Best regards,
Herbitas Laboratories Team
5
/5
★★★★★
Very satisfied with the order and delivery on time.
María Jesús R.
purchased on 31/03/2025
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4
/5
★★★★☆
Everything is correct
Alvaro David P.
purchased on 31/03/2025
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5
/5
★★★★★
Fast and everything perfect
Francisco S.
purchased on 31/03/2025
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4
/5
★★★★☆
Very good service
Ángeles F.
purchased on 28/03/2025
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5
/5
★★★★★
Fast and correct shipping
Maria Concepcion S.
purchased on 29/03/2025
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5
/5
★★★★★
Speed and efficiency
Ramon M.
purchased on 27/03/2025
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5
/5
★★★★★
Good
Yolanda C.
purchased on 27/03/2025
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5
/5
★★★★★
Great products at good prices
Enrica Daniela M.
purchased on 27/03/2025
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5
/5
★★★★★
Everything is correct, fast shipping
Alberto G.
purchased on 25/03/2025
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5
/5
★★★★★
Online shopping is very easy
Marta G.
purchased on 25/03/2025
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1
/5
★☆☆☆☆
In the penultimate order, I received two phenolic foams in poor condition, I complained and they told me they would send them with the next order, nothing has arrived except what I ordered.
Mª Elena Andujar Aparicio A.
purchased on 06/03/2025
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