Customer reviews of Herbitas

Hello, we apologize for the inconvenience caused. Our Orders department has already contacted you to inform you about the issue and confirm that you now have your order. If you need anything else or if we can help you with something more, we will be happy to assist you. Thank you for your understanding!

We regret the perception you have taken from our service. We want to inform you that our colleagues from the orders department have already responded to your inquiry by email to manage this incident. We would appreciate it if you could check your inbox, as well as the spam or junk folder in case the message arrived there.

We remain at your disposal for any additional clarification and hope to resolve the situation satisfactorily.

Hello,

We apologize for the inconvenience caused.

Invoices must be requested through the email [email protected] in order to manage them correctly.

In any case, we have forwarded your case to the relevant department so they can send you the invoice as soon as possible.

Thank you for letting us know.

Hello Elena,

We apologize for the inconvenience caused. In your case, the pickup notification was not sent and we understand the confusion, especially since the order continues to appear as "In preparation" on the website.

However, when selecting store pickup at Herbitas Valencia, both during the purchase process and in the confirmation email, it is stated that the order is available for pickup in store for 72 hours.

We appreciate your comment, as it helps us to continue improving our communication processes.

Hello,

As clearly stated in the header of our website, we sell exclusively to professionals, which is why during the purchasing process we request information such as the registration number.

Regarding your order, we confirm that the refund was processed correctly on April 22nd.

We remain at your disposal for any additional clarification.

Best regards.

Dear José Carlos,

We apologize for any inconvenience this situation may have caused you.

As we indicate clearly in the header of all pages of our website, "Exclusive sale to healthcare professionals," our products are intended solely for professionals in the healthcare/podiatric field. For this reason, once it was verified that you did not meet this requirement, we were unable to process the shipment of the order.

We understand that this limitation can be frustrating and, precisely for this reason, we proceeded to make a full refund of the amount paid as soon as possible.

We remain at your disposal for any additional clarification and appreciate your understanding.

We apologize for the inconvenience caused by this situation. We are sorry that your experience has not been satisfactory and we are working to improve stock management and prevent this from happening again. We appreciate your feedback as it helps us continue to improve.

Dear Jose Antonio,
We apologize again for the lack of response and for the delay in handling your complaint. We completely understand your discomfort, as the waiting time has not been adequate.
As we indicated, this is an error in the product description, and today our team will contact you to finalize the process and offer you an immediate solution.
Thank you for your patience and we sincerely apologize for the inconvenience caused.

We sincerely apologize for your discomfort and the experience described. We want to clarify that our company sells exclusively to professionals, as indicated visibly at the top of the website and on all its pages.

We regret that this information was not taken into account at the time of purchase. As soon as we detected that the order did not meet this requirement, it was canceled and the refund was processed, which has already been completed. The time it takes for the amount to reflect in your account depends solely on the bank, and it may vary depending on the bank.

Regarding communication, we take note of your comments to improve our customer service and regret if the treatment received was not as expected.

We appreciate your opinion and reiterate our apologies for the inconveniences caused. We remain at your disposal for any additional clarification.

Hello Jordi,
As my colleagues from the orders department contacted you at the time, due to a stock break of the requested pliers during the Black Friday period, it was not possible to send your order. For this reason, a full refund of the amount paid was processed.
We apologize for the inconvenience caused and appreciate your understanding. We are at your disposal for any other questions or needs you may have.

Hello Sergio,
Thank you for sharing your experience. We apologize for the delay in delivery. We want to clarify that, for technical reasons, the order may appear as "in preparation" in the system even though it has already been correctly processed and is in progress. During the Black Friday period, timelines may be affected, but we are glad to know that, other than that, everything has been satisfactory.
Thank you for your understanding and for trusting us.

Hello Javier,

Thank you very much for taking the time to leave us your feedback.

We sincerely apologize for the delay in the delivery of your order. During the Black Friday period, we received an exceptional volume of purchases and, in addition, the transport agencies also experienced delays due to the high demand during those dates. This caused some shipments, like yours, to take longer than usual.

We appreciate your patience and are glad that our sales representative could bring you the order personally so that you could have it as soon as possible. We are working to ensure that situations like this do not happen again and to always provide you with the best service.

Thank you again for your trust. We are at your disposal for anything you need.

Hello Maria,
We are very sorry for the situation and the inconvenience caused by not having your invoice when you needed it.
We have reviewed your case and the Administration department sent the invoice on Monday, November 10th at 22:11 to the email address listed in your customer account.

We kindly ask you to:

Also check the spam / junk folder, in case the message was filtered there.

Verify that the email registered in your account is the same one where you are expecting to receive the invoices.

If you still cannot find it, you can contact us again at [email protected] indicating the email where you would like to receive it and we will be happy to resend it to you.
Best regards

Dear customer,
Our orders department has contacted both the transport company and you to clarify the situation and offer you a solution as soon as possible.
We sincerely apologize for the inconvenience and once again extend our apologies for the trouble. We greatly appreciate your patience and trust.

We are very sorry for the inconveniences you have had with your order. This does not represent the level of quality and service we want to offer. Please contact us at [email protected]
so we can review your case and offer you a solution as soon as possible.

Thank you for your understanding and for giving us the opportunity to improve.

Hello María Elena,

We sincerely regret that your experience has not been satisfactory. We appreciate your feedback and are constantly working to improve our services. Please contact us directly at [email protected] so we can resolve any issues you may have had. Your satisfaction is very important to us.

Sincerely,
The Herbitas team.

We sincerely apologize for the inconvenience with your order. Our goal is to provide a complete and satisfactory service, and clearly this time we did not achieve that. Please contact us via direct message at [email protected] to resolve it as soon as possible. Thank you for your understanding!

Thank you for your feedback. We are glad that your order was complete and well-prepared. However, we are sorry for the issues encountered during delivery. We understand your frustration, especially given the shipping costs, and we will pass your feedback to the relevant department.

Hello, we are very sorry for the delay and the inconvenience caused.

First of all, we want to apologize. Your order was placed on Thursday, May 22, just after the agency responsible for shipments to the Canary Islands had passed. This agency only collects on Thursdays, so your order could not be shipped until the following Thursday, the 29th.

From there, the estimated delivery time for the Canary Islands is approximately 15 days. We greatly appreciate your patience and understanding. If you need more information or tracking, please do not hesitate to contact us directly.

Best regards.

Hello! First of all, we want to thank you for taking the time to share your experience. We are very sorry that this time your order did not arrive within the 24/48 hours as you expected.

Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.

We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.

Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.

Hello! Thank you very much for your comment.

We have reviewed your case and have forwarded it to our administration department. In the next few hours, you will receive your invoice with the updated information, and we will also update your information in our system to avoid future incidents.

We apologize for the inconvenience and assure you that we are working to update the information as soon as possible.

Thank you for your patience! If you have any other questions or need more information, please do not hesitate to contact us.

We apologize for the wait you have experienced. We inform you that the administration department has already contacted you to communicate the status of your order and the day it will be delivered. We appreciate your patience and understanding.

We sincerely apologize for the delay with your order. We want to explain that your order was registered on April 23 at 17:51, so it was processed the following day, April 24. The 26th and 27th were weekends and, as is customary, we do not make deliveries. Additionally, on April 28, there was a widespread blackout that affected the operations of transportation companies.

We understand the inconvenience this may have caused you. Although your order was finally delivered yesterday, the transport agency has not specified the exact reason for the delay, but we assume it was due to a backlog of shipments after the blackout and the holiday.

We appreciate your understanding and remain at your disposal for any further inquiries.

Hello, thank you for your comment.

We sincerely apologize for the confusion and the delay in processing your order. At Herbitas Laboratories, we usually send a second email with the bank details as a reminder, to facilitate the process in case the customer has not been able to make the transfer at the time.

We have reviewed your case and indeed, the receipt was received correctly. Since the order was placed on April 1 in the afternoon, it was processed on the 2nd. Our usual shipping time is 2-3 working days, depending on the area. Since April 5 and 6 coincided with the weekend, the delivery was made on April 7.

We are very sorry that you had to call to get a response, and we take note of your experience to continue improving our customer service.

Thank you for your trust and for helping us improve.

Best regards,
Herbitas Laboratories Team

Hello, we deeply regret the experience you have had with us.

We fully understand how important it is for you to have the order on time and what this setback has meant for your work. The corresponding refund has already been processed by the administration department, and you should be able to see it reflected in your account either today or tomorrow.

We sincerely apologize for the inconveniences caused and ask for your forgiveness for the troubles. We are internally reviewing what happened to prevent it from happening again, as our goal is always to provide a professional and reliable service.

We appreciate your comment and the opportunity you give us to improve.

Best regards,
Herbitas Laboratories Team

Hello,

We are sorry for this situation and understand your dissatisfaction. After consulting our administrative department, we confirm that the refund has already been processed.

Please feel free to check your bank account and contact us if you need more information. We remain at your disposal for any questions.

We sincerely regret the delay in the delivery of your order. We know how important it is to receive your products on time and we understand your discomfort. During Black Friday, the volume of orders exceeded our expectations, which unfortunately generated some delays in deliveries.

We apologize for any inconvenience this may have caused you and assure you that we are working to improve our processes to prevent similar situations from happening again.

Best regards,