Customer reviews of Herbitas

Hello, we are very sorry for the delay and the inconvenience caused.

First of all, we want to apologize. Your order was placed on Thursday, May 22, just after the agency responsible for shipments to the Canary Islands had passed. This agency only collects on Thursdays, so your order could not be shipped until the following Thursday, the 29th.

From there, the estimated delivery time for the Canary Islands is approximately 15 days. We greatly appreciate your patience and understanding. If you need more information or tracking, please do not hesitate to contact us directly.

Best regards.

Hello! First of all, we want to thank you for taking the time to share your experience. We are very sorry that this time your order did not arrive within the 24/48 hours as you expected.

Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.

We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.

Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.

Hello! Thank you very much for your comment.

We have reviewed your case and have forwarded it to our administration department. In the next few hours, you will receive your invoice with the updated information, and we will also update your information in our system to avoid future incidents.

We apologize for the inconvenience and assure you that we are working to update the information as soon as possible.

Thank you for your patience! If you have any other questions or need more information, please do not hesitate to contact us.

We apologize for the wait you have experienced. We inform you that the administration department has already contacted you to communicate the status of your order and the day it will be delivered. We appreciate your patience and understanding.

We sincerely apologize for the delay with your order. We want to explain that your order was registered on April 23 at 17:51, so it was processed the following day, April 24. The 26th and 27th were weekends and, as is customary, we do not make deliveries. Additionally, on April 28, there was a widespread blackout that affected the operations of transportation companies.

We understand the inconvenience this may have caused you. Although your order was finally delivered yesterday, the transport agency has not specified the exact reason for the delay, but we assume it was due to a backlog of shipments after the blackout and the holiday.

We appreciate your understanding and remain at your disposal for any further inquiries.

Hello, thank you for your comment.

We sincerely apologize for the confusion and the delay in processing your order. At Herbitas Laboratories, we usually send a second email with the bank details as a reminder, to facilitate the process in case the customer has not been able to make the transfer at the time.

We have reviewed your case and indeed, the receipt was received correctly. Since the order was placed on April 1 in the afternoon, it was processed on the 2nd. Our usual shipping time is 2-3 working days, depending on the area. Since April 5 and 6 coincided with the weekend, the delivery was made on April 7.

We are very sorry that you had to call to get a response, and we take note of your experience to continue improving our customer service.

Thank you for your trust and for helping us improve.

Best regards,
Herbitas Laboratories Team

Hello, we deeply regret the experience you have had with us.

We fully understand how important it is for you to have the order on time and what this setback has meant for your work. The corresponding refund has already been processed by the administration department, and you should be able to see it reflected in your account either today or tomorrow.

We sincerely apologize for the inconveniences caused and ask for your forgiveness for the troubles. We are internally reviewing what happened to prevent it from happening again, as our goal is always to provide a professional and reliable service.

We appreciate your comment and the opportunity you give us to improve.

Best regards,
Herbitas Laboratories Team