Customer reviews of Herbitas

Hello! Thank you very much for your comment.

We have reviewed your case and have forwarded it to our administration department. In the next few hours, you will receive your invoice with the updated information, and we will also update your information in our system to avoid future incidents.

We apologize for the inconvenience and assure you that we are working to update the information as soon as possible.

Thank you for your patience! If you have any other questions or need more information, please do not hesitate to contact us.

We apologize for the wait you have experienced. We inform you that the administration department has already contacted you to communicate the status of your order and the day it will be delivered. We appreciate your patience and understanding.

We sincerely apologize for the delay with your order. We want to explain that your order was registered on April 23 at 17:51, so it was processed the following day, April 24. The 26th and 27th were weekends and, as is customary, we do not make deliveries. Additionally, on April 28, there was a widespread blackout that affected the operations of transportation companies.

We understand the inconvenience this may have caused you. Although your order was finally delivered yesterday, the transport agency has not specified the exact reason for the delay, but we assume it was due to a backlog of shipments after the blackout and the holiday.

We appreciate your understanding and remain at your disposal for any further inquiries.

Hello, thank you for your comment.

We sincerely apologize for the confusion and the delay in processing your order. At Herbitas Laboratories, we usually send a second email with the bank details as a reminder, to facilitate the process in case the customer has not been able to make the transfer at the time.

We have reviewed your case and indeed, the receipt was received correctly. Since the order was placed on April 1 in the afternoon, it was processed on the 2nd. Our usual shipping time is 2-3 working days, depending on the area. Since April 5 and 6 coincided with the weekend, the delivery was made on April 7.

We are very sorry that you had to call to get a response, and we take note of your experience to continue improving our customer service.

Thank you for your trust and for helping us improve.

Best regards,
Herbitas Laboratories Team

Hello, we deeply regret the experience you have had with us.

We fully understand how important it is for you to have the order on time and what this setback has meant for your work. The corresponding refund has already been processed by the administration department, and you should be able to see it reflected in your account either today or tomorrow.

We sincerely apologize for the inconveniences caused and ask for your forgiveness for the troubles. We are internally reviewing what happened to prevent it from happening again, as our goal is always to provide a professional and reliable service.

We appreciate your comment and the opportunity you give us to improve.

Best regards,
Herbitas Laboratories Team

Hello,

We are sorry for this situation and understand your dissatisfaction. After consulting our administrative department, we confirm that the refund has already been processed.

Please feel free to check your bank account and contact us if you need more information. We remain at your disposal for any questions.

We sincerely regret the delay in the delivery of your order. We know how important it is to receive your products on time and we understand your discomfort. During Black Friday, the volume of orders exceeded our expectations, which unfortunately generated some delays in deliveries.

We apologize for any inconvenience this may have caused you and assure you that we are working to improve our processes to prevent similar situations from happening again.

Best regards,

Thank you for your comment and for taking the time to share your experience. We want to clarify that in our store we show prices without VAT because we sell in several countries, each with different taxation regulations. To ensure the greatest possible transparency and to adjust to the regulations of each country, VAT is calculated and displayed on the cart page, once you have selected the shipping country. We understand that this can cause confusion, and we are always looking for ways to improve our customers' experience. We appreciate your understanding, and if you have any other questions or concerns, please don't hesitate to contact us - we're here to help! Best regards,

Hello good afternoon, we are sorry to hear that your purchase was not satisfactory, could you please let us know why you indicated that you had to place the order several times?

We have received your feedback and we will proceed to investigate what could have happened with your order and if it could have been damaged in transit. Our manager will contact you tomorrow. We are sorry that your order did not arrive in optimal conditions. We appreciate your feedback, it helps us to improve.