Customer reviews of Herbitas

Well

Fast and efficient. I only miss a way of communication and professional advice prior to the choice of products.

intuitive

well

Order cancelled due to late delivery. For the 4th time with transport problems. Last time

The last three shipments have either not arrived complete or have arrived damaged. Every time there has been this kind of problem I have asked to please stop it from happening, and it keeps happening....

I have received the boxes of scalpel blades opened and all scattered around the package, when I opened the package they all fell on the floor. You buy sterile scalpel blades and they arrive like this.

PRODUCT TAKES A LONG TIME TO ARRIVE

Very good service, but the shipping costs are quite high given that there are companies that for purchases over 50 euros offer free delivery.

I liked it.

Place an order from abroad. I am a podiatry student. So that a family member could receive it in Barcelona and bring it to me. Since it is not available in my country. They sent me an email asking me for the cif. Something that I can not have because I do not live in that country. And after that they did not communicate again. Days passed and I sent a WhatsApp, where they told me that my order had been bounced. Because of the cif problem. I asked how I could do since I was from abroad. They gave me no answers and sent me to talk to a distributor in Barcelona so that he could sell me. They gave me a phone number. I could never get in touch with him.
I really don't understand why they don't sell to professionals in other countries. When in our country there are none and it is needed. I do not understand why they did not give me an explanation by email and I had to resort to WhatsApp because no one would tell me anything. And add that they charged me for the sale and now I am waiting for the card to subtract that amount since it still appears in my account statement. A pity

The navigation and the page is good and clear. But these last few times it seems that they changed the delivery company and it was very bad because they did not notify me by email (as the previous one) to let me know that the order was already in shipment, nor when they delivered it or that they had delivered it. In fact, they delivered it in a commercial place next to the address they had for delivery and they did not notify me that they had delivered it.

The name on the delivery address was incorrect. The transporter did not deliver to the indicated address, raised problems and delivered to another location.

Product ok....but since it was not wrapped, it has arrived with dirt rubbing, I imagine from the transport....

Good morning. I have already received it, what is the expiration date? It doesn't say and I would like to know. Thank you.

The only bad thing is that I asked a question regarding shipping costs and did not receive an answer.

we ordered online, there was a problem that you solved when we called you,

The order arrived 4 days after ordering it, the carrier did not call me when it arrived at the address and since he was not at home on his own, he left it at a neighbor's house who has not been home for a few days and I was unable to pick up the order. All unfortunate

The app does not store items in the cart for more than one day.

The products are of very good quality but reviewing the invoice I have seen that you apply a 21% VAT to the shipping costs that already seem to me to exceed 6.90€, I thought that more than 16€ for a bunetera that costs 7.70 in catalog, is to spend on shipping and VAT, I would like that the prices carry the VAT on the page and the catalog.

In my last two orders Bm there have been problems in the distribution, and to solve it the customer service has been very improvable.

Oka

The order has taken almost a week to be served. And an order of 500 euros and it is not accompanied by a measly sample of cream.

Well

It says it is an offer and when you buy it, it is not so They tell you that it does not correspond I sent the photo of the offer by mail and I did not even get an answer.

Good, easy to understand

I haven't tested the material yet, but so far so good.

It takes too many days from the time I place my order to the time it arrives.

Good service and attention

the experience on the customer website is not good, it is hard to find what you want even if you know it is on the web, then they do not inform you if there is stock or not and the surprise is when they deliver the goods, of course if you have paid in advance then you have to claim the amounts of the undelivered, it is not solved automatically.... in short it is not comfortable.

Port un peu long mais entreprise très sérieuse.

It was not delivered to the unloading house! Foi entregue na morada de faturação

In our shipments to Portugal, we always include the tax. We have to be always to link to warn. Delivery somewhat delayed.

Shipping costs are excessive.

all right

I received the liquid disinfector half broken and half the liquid out of the box....

I would add a chat

Overall all very good and very satisfied but I would like the invoice to be received by email directly instead of wasting paper and having to request it every time telematically.

I have not received the first item, Palmilla TFI (code 15.023.66). 3 units. As soon as you can send them to the same address. Thank you.

Well