Customer reviews of Herbitas

C

Comprador verificado

Rating: 4 out of 5

Published on 24/03/2022 à 15h20 following a purchase from 14/03/2022

Relatively intuitive and easy. Some products are missing

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C

Comprador verificado

Rating: 1 out of 5

Published on 24/03/2022 à 10h05 following a purchase from 10/03/2022

The spatula that was brought to me was not the same as the one published on the website.

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C

Comprador verificado

Rating: 4 out of 5

Published on 27/02/2022 à 12h28 following a purchase from 13/02/2022

Very good customer service

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C

Comprador verificado

Rating: 3 out of 5

Published on 04/02/2022 à 16h57 following a purchase from 25/01/2022

In the last two orders, the sheets that are placed on the legs are either defective or have been exposed to the sun, the plastic remains adhered and does not fulfill its waterproof function.

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C

Comprador verificado

Rating: 3 out of 5

Published on 01/02/2022 à 22h20 following a purchase from 17/01/2022

Lately it takes me a long time for my orders to arrive. I have the clinic in Alicante and they take longer to arrive from Valencia than from any other point of pais🤦‍️🤦‍️.

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Response from Herbitas Published on 04/02/2022

Hello Estela! We have forwarded your complaint to our transportation companies. We have reviewed your case specifically and it coincided with times of more sick leave due to covid. We are sorry for the inconvenience. Thank you for your comment, it helps us to improve. Best regards,

C

Comprador verificado

Rating: 4 out of 5

Published on 28/12/2021 à 08h18 following a purchase from 13/12/2021

Very fast handling and arrival of the order.

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C

Comprador verificado

Rating: 4 out of 5

Published on 18/12/2021 à 15h51 following a purchase from 07/12/2021

Very good as always

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C

Comprador verificado

Rating: 4 out of 5

Published on 08/12/2021 à 22h23 following a purchase from 24/11/2021

Overall good, but after a large order I was expecting a diary like every year and it was not the case.

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C

Comprador verificado

Rating: 3 out of 5

Published on 08/12/2021 à 12h30 following a purchase from 28/11/2021

They have been mistaken in scalpel blades

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C

Comprador verificado

Rating: 3 out of 5

Published on 03/12/2021 à 12h25 following a purchase from 23/11/2021

My order was correct, but they did not give me the promotion that came in the brochure and also did not check the load, since one of the creams I ordered came in the sealed package but it is empty. It is a product that I cannot sell.

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C

Comprador verificado

Rating: 3 out of 5

Published on 26/11/2021 à 08h40 following a purchase from 15/11/2021

The big problem with herbitas is the after-sales service.

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C

Comprador verificado

Rating: 4 out of 5

Published on 17/11/2021 à 08h15 following a purchase from 03/11/2021

We are always well served at Herbitas, but we just need a French-speaking interlocutor and a catalogue in French. Dommage, car je penses que nous travaillerons beaucoup plus ensemble.

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C

Comprador verificado

Rating: 2 out of 5

Published on 11/11/2021 à 07h50 following a purchase from 29/10/2021

It arrived in more than 48h (they promised less and that's why I bought it here) and the podotracks I bought are of very poor quality. It doesn't peel off the carbon paper, and if it does... it stays all marked and you can't see the print. Unusable.

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C

Comprador verificado

Rating: 4 out of 5

Published on 09/11/2021 à 22h12 following a purchase from 26/10/2021

The products are excellent, but the delivery time is a bit delayed.

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C

Comprador verificado

Rating: 4 out of 5

Published on 27/10/2021 à 22h35 following a purchase from 16/10/2021

Very good

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C

Comprador verificado

Rating: 1 out of 5

Published on 16/10/2021 à 17h44 following a purchase from 06/10/2021

Delivery of the order to another address, I have to go to another address to pick up the package.

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C

Comprador verificado

Rating: 4 out of 5

Published on 14/10/2021 à 12h30 following a purchase from 27/09/2021

TOP+

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C

Comprador verificado

Rating: 3 out of 5

Published on 11/10/2021 à 15h51 following a purchase from 01/10/2021

It is slow, lacking a more interactive relationship with previous orders which would greatly facilitate subsequent orders.

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C

Comprador verificado

Rating: 4 out of 5

Published on 01/10/2021 à 16h44 following a purchase from 20/09/2021

Not yet received

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C

Comprador verificado

Rating: 4 out of 5

Published on 16/09/2021 à 10h54 following a purchase from 01/09/2021

Easy to navigate

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C

Comprador verificado

Rating: 3 out of 5

Published on 06/09/2021 à 10h02 following a purchase from 26/08/2021

It takes longer and longer for the order to arrive and the delivery is made at any time, more than once when I am closed and they have had to leave it somewhere else or come back another day.

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C

Comprador verificado

Rating: 4 out of 5

Published on 03/09/2021 à 12h07 following a purchase from 13/08/2021

I always usually place my orders in Herbitas, as the page is quite intuitive and easy to use and find the products you want to buy, as well as the delivery is always fast and efficient. But if I must let you know that the price of shipping is excessive, if there are frequent customers should have some kind of discount.

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C

Comprador verificado

Rating: 1 out of 5

Published on 02/09/2021 à 17h13 following a purchase from 23/08/2021

The boxes of the bandages are broken and the adhesive plasters come without their boxes. I really like to buy from you but these things put me off. I have placed a large order for them to come in this state.

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Response from Herbitas Published on 07/09/2021

Good morning, We have taken note of your opinion and we will talk to the transport company to ensure that the boxes arrive in optimum condition.
As for the plasters that have not arrived in a box, the reason is because these products arrive in hospital format. We try to make it easy for the professional to buy them in unit formats, but they do not come in boxes. However, we take note of your comment to look for new formats that do not make the product more expensive and are more suitable. We are sorry for the inconvenience caused.

C

Comprador verificado

Rating: 4 out of 5

Published on 26/07/2021 à 18h54 following a purchase from 15/07/2021

I missed the confirmation email but the order arrived very quickly.

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C

Comprador verificado

Rating: 1 out of 5

Published on 26/07/2021 à 16h46 following a purchase from 14/07/2021

I have bought these same sizes several times being so far very satisfied with the purchase and recommending to my colleagues, but this time I do not know if it is manufacturing defect or another batch but the sizes fall apart and are of very low quality. Could you help me? Order, delivery correct.

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C

Comprador verificado

Rating: 4 out of 5

Published on 19/07/2021 à 17h12 following a purchase from 08/07/2021

The order arrived in a short time although some of the boxes were deformed

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C

Comprador verificado

Rating: 4 out of 5

Published on 05/07/2021 à 11h36 following a purchase from 14/06/2021

are serious and meet their delivery commitments.

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C

Comprador verificado

Rating: 4 out of 5

Published on 03/07/2021 à 10h04 following a purchase from 21/06/2021

It does not arrive within 48 hrs of placing the order and does not offer a tracking number. Order information is not updated on the website.

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C

Comprador verificado

Rating: 4 out of 5

Published on 27/06/2021 à 15h31 following a purchase from 17/06/2021

Everything is fast, efficient and easy to use, but it's a pity free shipping for smaller amounts.

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C

Comprador verificado

Rating: 4 out of 5

Published on 07/06/2021 à 13h02 following a purchase from 28/05/2021

Correct navigation and shipping. Too much tax amount and shipping price

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C

Comprador verificado

Rating: 4 out of 5

Published on 29/04/2021 à 23h44 following a purchase from 15/04/2021

The products are unbeatable and the price is really competent. The problem for me is that they don't take care of the customer as they deserve. The service is fast and everything is very correct but taking into account the annual expenditure that I have made in previous years when I have had a problem I have not felt properly cared for.

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C

Comprador verificado

Rating: 4 out of 5

Published on 26/04/2021 à 08h18 following a purchase from 15/04/2021

They should make more offers.

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C

Comprador verificado

Rating: 4 out of 5

Published on 24/04/2021 à 16h12 following a purchase from 14/04/2021

Normally everything works fine. However, it happens sometimes when we are out of stock, we do not warn you about the shortage in the shipment.

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C

Comprador verificado

Rating: 2 out of 5

Published on 10/04/2021 à 17h09 following a purchase from 30/03/2021

I was charged for an item that did not arrive due to lack of stock.

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C

Comprador verificado

Rating: 4 out of 5

Published on 04/04/2021 à 20h24 following a purchase from 22/03/2021

I have not been able to test the products yet because of Easter, I did not receive 2mm TFI or 3mm Absorchoc due to lack of stock. I'll let you know how I do with the rest

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C

Comprador verificado

Rating: 4 out of 5

Published on 01/04/2021 à 15h51 following a purchase from 22/03/2021

I have not rated the top because the transport company ..... does not deserve it.

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C

Comprador verificado

Rating: 4 out of 5

Published on 29/03/2021 à 06h23 following a purchase from 12/03/2021

It is a good site and easy to order, the order is delivered promptly.

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C

Comprador verificado

Rating: 4 out of 5

Published on 23/03/2021 à 07h59 following a purchase from 07/03/2021

Good service.

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C

Comprador verificado

Rating: 1 out of 5

Published on 21/03/2021 à 19h05 following a purchase from 11/03/2021

Very bad, the package has still not arrived and on two occasions I have been called twice telling me that the delivery man was on his way to ensure that someone was at the destination and every day there has been someone.... I have even checked the doorbell and address on several occasions. Very displeased with the service.

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C

Comprador verificado

Rating: 4 out of 5

Published on 20/03/2021 à 09h04 following a purchase from 05/03/2021

All good.

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