Customer reviews of Herbitas

I did not receive the product in good condition nor the invoice.

Prices excl.

I have had to reorder several times without taking advantage of one-time discounts.

My order arrived incomplete, they told me that the Standard Insoles Last 42 is not in stock, but on the page they announced that they were available. I sent mail and whatsaap message but they do not give me information about it.

I would like to see more photos of the products

All the bottles were damaged and alcohol was leaking out of the bottles. I think you were aware of this as they tried to cover it with tape. A disappointment

Order cancelled due to late delivery. For the 4th time with transport problems. Last time

The last three shipments have either not arrived complete or have arrived damaged. Every time there has been this kind of problem I have asked to please stop it from happening, and it keeps happening....

I have received the boxes of scalpel blades opened and all scattered around the package, when I opened the package they all fell on the floor. You buy sterile scalpel blades and they arrive like this.

PRODUCT TAKES A LONG TIME TO ARRIVE

Place an order from abroad. I am a podiatry student. So that a family member could receive it in Barcelona and bring it to me. Since it is not available in my country. They sent me an email asking me for the cif. Something that I can not have because I do not live in that country. And after that they did not communicate again. Days passed and I sent a WhatsApp, where they told me that my order had been bounced. Because of the cif problem. I asked how I could do since I was from abroad. They gave me no answers and sent me to talk to a distributor in Barcelona so that he could sell me. They gave me a phone number. I could never get in touch with him.
I really don't understand why they don't sell to professionals in other countries. When in our country there are none and it is needed. I do not understand why they did not give me an explanation by email and I had to resort to WhatsApp because no one would tell me anything. And add that they charged me for the sale and now I am waiting for the card to subtract that amount since it still appears in my account statement. A pity

The name on the delivery address was incorrect. The transporter did not deliver to the indicated address, raised problems and delivered to another location.

Product ok....but since it was not wrapped, it has arrived with dirt rubbing, I imagine from the transport....

The only bad thing is that I asked a question regarding shipping costs and did not receive an answer.

The order arrived 4 days after ordering it, the carrier did not call me when it arrived at the address and since he was not at home on his own, he left it at a neighbor's house who has not been home for a few days and I was unable to pick up the order. All unfortunate

The app does not store items in the cart for more than one day.

The products are of very good quality but reviewing the invoice I have seen that you apply a 21% VAT to the shipping costs that already seem to me to exceed 6.90€, I thought that more than 16€ for a bunetera that costs 7.70 in catalog, is to spend on shipping and VAT, I would like that the prices carry the VAT on the page and the catalog.

In my last two orders Bm there have been problems in the distribution, and to solve it the customer service has been very improvable.

The order has taken almost a week to be served. And an order of 500 euros and it is not accompanied by a measly sample of cream.

It takes too many days from the time I place my order to the time it arrives.

the experience on the customer website is not good, it is hard to find what you want even if you know it is on the web, then they do not inform you if there is stock or not and the surprise is when they deliver the goods, of course if you have paid in advance then you have to claim the amounts of the undelivered, it is not solved automatically.... in short it is not comfortable.

It was not delivered to the unloading house! Foi entregue na morada de faturação

In our shipments to Portugal, we always include the tax. We have to be always to link to warn. Delivery somewhat delayed.

Shipping costs are excessive.

I received the liquid disinfector half broken and half the liquid out of the box....

I have not received the first item, Palmilla TFI (code 15.023.66). 3 units. As soon as you can send them to the same address. Thank you.

The spatula that was brought to me was not the same as the one published on the website.

In the last two orders, the sheets that are placed on the legs are either defective or have been exposed to the sun, the plastic remains adhered and does not fulfill its waterproof function.

Lately it takes me a long time for my orders to arrive. I have the clinic in Alicante and they take longer to arrive from Valencia than from any other point of pais🤦‍️🤦‍️.

They have been mistaken in scalpel blades

My order was correct, but they did not give me the promotion that came in the brochure and also did not check the load, since one of the creams I ordered came in the sealed package but it is empty. It is a product that I cannot sell.

The big problem with herbitas is the after-sales service.

It arrived in more than 48h (they promised less and that's why I bought it here) and the podotracks I bought are of very poor quality. It doesn't peel off the carbon paper, and if it does... it stays all marked and you can't see the print. Unusable.

Delivery of the order to another address, I have to go to another address to pick up the package.

It is slow, lacking a more interactive relationship with previous orders which would greatly facilitate subsequent orders.

It takes longer and longer for the order to arrive and the delivery is made at any time, more than once when I am closed and they have had to leave it somewhere else or come back another day.

The boxes of the bandages are broken and the adhesive plasters come without their boxes. I really like to buy from you but these things put me off. I have placed a large order for them to come in this state.

I have bought these same sizes several times being so far very satisfied with the purchase and recommending to my colleagues, but this time I do not know if it is manufacturing defect or another batch but the sizes fall apart and are of very low quality. Could you help me? Order, delivery correct.

I was charged for an item that did not arrive due to lack of stock.

Very bad, the package has still not arrived and on two occasions I have been called twice telling me that the delivery man was on his way to ensure that someone was at the destination and every day there has been someone.... I have even checked the doorbell and address on several occasions. Very displeased with the service.