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C
Rating: 3 out of 5
Delays a long time in serving the products
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Customer reviews of Herbitas
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 717 published reviews
Summary of reviews
The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
Reviews 1, 2 and 3 stars
Reset filtersC
Rating: 1 out of 5
The order was placed on the 22nd and today, the 29th, we still have not received it... it's excessive...
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Response from Herbitas
Good afternoon, our customer service department tells us that they have contacted you to let you know that the order has already been shipped and that we are following up with the shipping company to try to get it to you as soon as possible.
C
Rating: 3 out of 5
I love shopping at Herbitas but my last 2 orders were quite delayed, the last one I was waiting more than 10 days ... when it says that delivery is in 2-3 working days ... otherwise and with respect to Herbitas a 10.
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C
Rating: 3 out of 5
Tardaram delivery of the mercadoria, while the site is good.
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C
Rating: 3 out of 5
Very bad service with transportation
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C
Rating: 1 out of 5
Very dissatisfied with my experience with them. One of the products of the order that I bought with an interesting discount, they have not sent it to me because " not in stock" (On the web if it appears in stock, but now without discount) In addition the rest of the order arrived late and the masks of terrible quality, the first broken when I took it out of the box.
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Response from Herbitas
Good morning, we have received your feedback and we would like to solve it.
First of all, we would like to apologize for the stock out in the days you placed your order.
We have created a special coupon for you, which you can use in your next order, so that you can purchase the product Dermafeet Urea 10, reference 6131, with the same offer you had on December 28th. We hope that our solution can change your mind and keep on trusting Herbitas. Thank you very much.
First of all, we would like to apologize for the stock out in the days you placed your order.
We have created a special coupon for you, which you can use in your next order, so that you can purchase the product Dermafeet Urea 10, reference 6131, with the same offer you had on December 28th. We hope that our solution can change your mind and keep on trusting Herbitas. Thank you very much.
C
Rating: 3 out of 5
You have not warned me that there is no stock of some things I have ordered and they have not arrived. I will try to order it in the next order but ideally it should arrive as soon as it is available.
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C
Rating: 3 out of 5
I do not see well that we are not sold boxes of gloves and only under a kit that you have prepared, when in our work it is essential to use new gloves with each patient and you are "specialist distributors" in the health field, therefore you should give us that service.
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Response from Herbitas
Good morning Javier, we are sorry for the inconvenience. Currently, due to the great demand, we do not have the gloves sale available via web, however, as soon as we have it available again, we will let you know.
C
Rating: 3 out of 5
The only problem is that if they do not have a product available, they should notify you, and not send the order without that product saying that you should order it in the next order. And if it is a product that I need urgently, maybe I have ordered it from you and not from another laboratory because you had it at the beginning and then it turns out that you do not have it.
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C
Rating: 3 out of 5
We have not received the order yet
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C
Rating: 1 out of 5
Part of the order was not sent to me and they did not inform me that they were out of stock. I had to call them to confirm that they were not going to send it.
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C
Rating: 1 out of 5
A large part of the order was not received. You place an order online, pay for it and when it arrives you realize that you are missing practically the entire order and without the possibility of receiving it again. A scam or a rip-off, depending on how you look at it.
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C
Rating: 3 out of 5
in a first order I asked them for a tweezers diescción and only delivered me half, for lack of stock (something that the web did not indicate) and I was summoned to ask for them in the next order. when I make the next order, these tweezers are discontinued and offer me other more expensive, ok. I place a new order expressly for the tweezers, my surprise comes when on their website if they have stock but when I receive the order, only one of the three I ordered arrives, summoning me again to order them in the next order. leaving me again with the problem of not being able to serve my customer what he requested. it does not seem serious to me.
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