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L
Rating: 5 out of 5
Good experience
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Customer reviews of Herbitas
Trust Attestation
8,9
/10
Overall rating: 8,9 out of 10
Based on 732 published reviews
Summary of reviews
The store consistently delivers on product quality and reliability, with many customers noting items arriving in excellent condition, well-protected, and exactly as described. Fast and precise shipping stands out, with multiple reviews highlighting quick delivery, easy ordering, and orders arriving within or ahead of expected timelines. Customer service and professionalism are praised, including attentive support, accurate order fulfillment, and a loyalty program, while the wide variety of products and competitive prices further reinforce the positive experience. Overall, customers repeatedly express satisfaction with the shopping experience, value for money, and dependable service.
Reviews 1, 2, 4 and 5 stars
Reset filtersC
Rating: 5 out of 5
Everything went well.
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C
Rating: 5 out of 5
Very good
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J
Rating: 5 out of 5
Very good website and easy to place orders, the phone support is great.
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E
Rating: 1 out of 5
It was an urgent order, I set it for store pickup and explicitly and in writing asked them to notify me as soon as I could pick it up and no one notified me... a week passed and I had to write to see if it was ready because on the website the order still appeared as "In preparation"
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Response from Herbitas
Hello Elena,
We apologize for the inconvenience caused. In your case, the pickup notification was not sent and we understand the confusion, especially since the order continues to appear as "In preparation" on the website.
However, when selecting store pickup at Herbitas Valencia, both during the purchase process and in the confirmation email, it is stated that the order is available for pickup in store for 72 hours.
We appreciate your comment, as it helps us to continue improving our communication processes.
We apologize for the inconvenience caused. In your case, the pickup notification was not sent and we understand the confusion, especially since the order continues to appear as "In preparation" on the website.
However, when selecting store pickup at Herbitas Valencia, both during the purchase process and in the confirmation email, it is stated that the order is available for pickup in store for 72 hours.
We appreciate your comment, as it helps us to continue improving our communication processes.
F
Rating: 5 out of 5
Quick deal
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M
Rating: 5 out of 5
As always great
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M
Rating: 5 out of 5
Excellent delivery
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A
Rating: 5 out of 5
Quick and effective.
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N
Rating: 5 out of 5
Perfect product, service and attention
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S
Rating: 5 out of 5
Super reliable company, wide variety of products, competitive prices
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O
Rating: 5 out of 5
Quality, price, speed in shipping and invoicing. 5 stars!
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B
Rating: 5 out of 5
Fast delivery and in accordance with the order.
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F
Rating: 1 out of 5
I have not received the order because they do not sell to individuals, and they have not refunded me either, they are not formal at all
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Response from Herbitas
Hello,
As clearly stated in the header of our website, we sell exclusively to professionals, which is why during the purchasing process we request information such as the registration number.
Regarding your order, we confirm that the refund was processed correctly on April 22nd.
We remain at your disposal for any additional clarification.
Best regards.
As clearly stated in the header of our website, we sell exclusively to professionals, which is why during the purchasing process we request information such as the registration number.
Regarding your order, we confirm that the refund was processed correctly on April 22nd.
We remain at your disposal for any additional clarification.
Best regards.
M
Rating: 5 out of 5
Punctual and attentive in the service as always
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J
Rating: 5 out of 5
I find products that I can't find elsewhere at reasonable prices, fast delivery, very satisfied
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E
Rating: 5 out of 5
perfect
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F
Rating: 5 out of 5
The products are good and the prices are very competitive. The shipping was fast. I recommend.
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M
Rating: 5 out of 5
Thank you
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J
Rating: 4 out of 5
Fast and well-protected shipping. Products with a good quality-price ratio.
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A
Rating: 5 out of 5
Order received without problems, and faster than expected, as they usually take a bit longer to ship.
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E
Rating: 5 out of 5
HAPPY WITH THE PRODUCTS AND SERVICE
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E
Rating: 5 out of 5
All good!
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R
Rating: 5 out of 5
Always very fast in shipping and great prices
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A
Rating: 5 out of 5
Good service, suitable products
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M
Rating: 5 out of 5
Everything was as requested
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A
Rating: 5 out of 5
Perfect
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T
Rating: 5 out of 5
Very efficient
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J
Rating: 5 out of 5
The shipping was very fast
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S
Rating: 4 out of 5
Good products although I find them a bit expensive compared to their quality. The minimum purchase limit to get free shipping is too high and 35 euros for shipping costs are definitely too much!
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M
Rating: 5 out of 5
Satisfied with the choice of podiatric materials available
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L
Rating: 5 out of 5
On time, precise, good quality/price ratio
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M
Rating: 5 out of 5
Great items and super fast delivery!
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N
Rating: 5 out of 5
Everything is perfect
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M
Rating: 5 out of 5
Everything is perfect
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M
Rating: 5 out of 5
Everything perfect
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P
Rating: 5 out of 5
Great professionals who provide great service. Shipment tracking ***** Customer service *****
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G
Rating: 5 out of 5
Very good attention, thank you
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C
Rating: 5 out of 5
EXCELLENT PRODUCTS EXCELLENT SERVICE FOR FAST ORDERS AND DELIVERIES
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