Customer reviews of Herbitas

9,0 /10

Based on 717 published reviews

5 510 71% 4 114 16% 3 43 6% 2 12 2% 1 38 5%

Summary of reviews

The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.

Reviews 1, 2 and 4 stars

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ALVARO DAVID P.

Published on 10/04/2025 à 21h06 following a purchase from 31/03/2025

Everything is correct

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Ángeles F.

Published on 08/04/2025 à 16h18 following a purchase from 28/03/2025

Very good service

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Mª Elena Andujar Aparicio A.

Published on 31/03/2025 à 04h28 following a purchase from 06/03/2025

In the penultimate order, I received two phenolic foams in poor condition, I complained and they told me they would send them with the next order, nothing has arrived except what I ordered.

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Gorka C.

Published on 29/03/2025 à 17h05 following a purchase from 19/03/2025

One of the things I ordered was biological control vials (10 units). I received 9. Their solution: a 10% discount if I place another order for vials.

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Emanuel Joaqim Antunes M.

Published on 26/03/2025 à 19h28 following a purchase from 16/03/2025

Satisfied

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Alejandra J.

Published on 24/03/2025 à 09h08 following a purchase from 11/03/2025

On March 11, I placed an order and today, March 24, I still have not received the complete order.

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MARTA G.

Published on 07/03/2025 à 10h51 following a purchase from 25/02/2025

I forgot to add one thing that I had forgotten and they would not send it to me unless I paid new postage after a rather large order.

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elea A.

Published on 23/02/2025 à 17h00 following a purchase from 13/02/2025

Order received 1 product out of two no response no refund shipping fees outrageously the conclusions company to avoid

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Response from Herbitas Published on 03/03/2025

Hello,

We are sorry for this situation and understand your dissatisfaction. After consulting our administrative department, we confirm that the refund has already been processed.

Please feel free to check your bank account and contact us if you need more information. We remain at your disposal for any questions.

Mazzoni Guerreschi D.

Published on 27/01/2025 à 22h49 following a purchase from 17/01/2025

All perfect

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Oscar R.

Published on 24/01/2025 à 20h28 following a purchase from 14/01/2025

They have a wide variety of quality products most of them, but it would be nice if they had headquarters in Valencia city to pick up the products at no cost.

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Ortopedia S.

Published on 03/01/2025 à 11h58 following a purchase from 24/12/2024

All correct with the purchase order. Delivery time could be improved. 4-5 working days.

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Purificación I.

Published on 19/12/2024 à 13h07 following a purchase from 09/12/2024

It took many days to receive the order

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Response from Herbitas Published on 23/12/2024

We sincerely regret the delay in the delivery of your order. We know how important it is to receive your products on time and we understand your discomfort. During Black Friday, the volume of orders exceeded our expectations, which unfortunately generated some delays in deliveries.

We apologize for any inconvenience this may have caused you and assure you that we are working to improve our processes to prevent similar situations from happening again.

Best regards,

Ramón M.

Published on 12/12/2024 à 23h50 following a purchase from 01/12/2024

I would like to receive the invoice by mail

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GOYO J.

Published on 09/12/2024 à 20h27 following a purchase from 29/11/2024

I have not even received the order

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Maria B.

Published on 09/12/2024 à 11h47 following a purchase from 29/11/2024

well

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Nadia R.

Published on 06/12/2024 à 17h33 following a purchase from 26/11/2024

I did not receive the product in good condition nor the invoice.

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GEMMA F.

Published on 28/11/2024 à 22h54 following a purchase from 18/11/2024

valid

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María Julia A.

Published on 13/09/2024 à 15h52 following a purchase from 05/09/2024

The order has arrived correctly, but compared to other companies they take longer.

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Oscar R.

Published on 14/08/2024 à 20h41 following a purchase from 15/07/2024

Prices excl.

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Response from Herbitas Published on 16/08/2024

Thank you for your comment and for taking the time to share your experience. We want to clarify that in our store we show prices without VAT because we sell in several countries, each with different taxation regulations. To ensure the greatest possible transparency and to adjust to the regulations of each country, VAT is calculated and displayed on the cart page, once you have selected the shipping country. We understand that this can cause confusion, and we are always looking for ways to improve our customers' experience. We appreciate your understanding, and if you have any other questions or concerns, please don't hesitate to contact us - we're here to help! Best regards,

AURORA B.

Published on 05/08/2024 à 10h36 following a purchase from 04/07/2024

Correct page, easy to use.

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Paula S.

Published on 21/06/2024 à 14h43 following a purchase from 22/05/2024

Page correct, but the customer service leaves a lot to be desired.

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David F.

Published on 17/06/2024 à 10h16 following a purchase from 17/05/2024

All correct .

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Cristina M.

Published on 23/04/2024 à 09h38 following a purchase from 19/03/2024

good quality/price

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Patricia M.

Published on 23/03/2024 à 23h39 following a purchase from 22/02/2024

all ok

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ASISTENCIA CACERES S.L. A.

Published on 04/01/2024 à 13h42 following a purchase from 05/12/2023

I have had to reorder several times without taking advantage of one-time discounts.

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Response from Herbitas Published on 04/01/2024

Hello good afternoon, we are sorry to hear that your purchase was not satisfactory, could you please let us know why you indicated that you had to place the order several times?

elisa R.

Published on 25/10/2023 à 16h50 following a purchase from 25/09/2023

All the bottles were damaged and alcohol was leaking out of the bottles. I think you were aware of this as they tried to cover it with tape. A disappointment

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Response from Herbitas Published on 25/10/2023

We have received your feedback and we will proceed to investigate what could have happened with your order and if it could have been damaged in transit. Our manager will contact you tomorrow. We are sorry that your order did not arrive in optimal conditions. We appreciate your feedback, it helps us to improve.

Jairo M.

Published on 03/10/2023 à 21h41 following a purchase from 03/09/2023

Well

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María Elisa M.

Published on 18/09/2023 à 00h28 following a purchase from 16/08/2023

Fast and efficient. I only miss a way of communication and professional advice prior to the choice of products.

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Laura M.

Published on 21/07/2023 à 09h24 following a purchase from 06/07/2023

intuitive

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GEMMA F.

Published on 20/07/2023 à 13h08 following a purchase from 13/07/2023

well

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Digitus P.

Published on 18/07/2023 à 07h47 following a purchase from 06/07/2023

Order cancelled due to late delivery. For the 4th time with transport problems. Last time

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Response from Herbitas Published on 20/07/2023

Good morning, we are sorry for the inconvenience. We are reviewing your case and a colleague will contact you to see what has happened.

Carlos B.

Published on 12/07/2023 à 14h12 following a purchase from 05/07/2023

The last three shipments have either not arrived complete or have arrived damaged. Every time there has been this kind of problem I have asked to please stop it from happening, and it keeps happening....

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Response from Herbitas Published on 20/07/2023

Good morning, we are sorry for the inconvenience. We are reviewing your case and a colleague will contact you to find out what happened.

Raquel R.

Published on 10/07/2023 à 16h50 following a purchase from 03/07/2023

I have received the boxes of scalpel blades opened and all scattered around the package, when I opened the package they all fell on the floor. You buy sterile scalpel blades and they arrive like this.

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Response from Herbitas Published on 20/07/2023

Good morning, we are sorry for the inconvenience. We are reviewing your case and putting solutions in place so that it does not happen again. A colleague will contact you.

Carmen D.

Published on 21/06/2023 à 13h23 following a purchase from 14/06/2023

Very good service, but the shipping costs are quite high given that there are companies that for purchases over 50 euros offer free delivery.

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Agnes I.

Published on 20/06/2023 à 11h56 following a purchase from 07/06/2023

I liked it.

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Natalia B.

Published on 24/05/2023 à 12h10 following a purchase from 17/05/2023

Place an order from abroad. I am a podiatry student. So that a family member could receive it in Barcelona and bring it to me. Since it is not available in my country. They sent me an email asking me for the cif. Something that I can not have because I do not live in that country. And after that they did not communicate again. Days passed and I sent a WhatsApp, where they told me that my order had been bounced. Because of the cif problem. I asked how I could do since I was from abroad. They gave me no answers and sent me to talk to a distributor in Barcelona so that he could sell me. They gave me a phone number. I could never get in touch with him.
I really don't understand why they don't sell to professionals in other countries. When in our country there are none and it is needed. I do not understand why they did not give me an explanation by email and I had to resort to WhatsApp because no one would tell me anything. And add that they charged me for the sale and now I am waiting for the card to subtract that amount since it still appears in my account statement. A pity

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ALISON A.

Published on 23/05/2023 à 14h54 following a purchase from 16/05/2023

The navigation and the page is good and clear. But these last few times it seems that they changed the delivery company and it was very bad because they did not notify me by email (as the previous one) to let me know that the order was already in shipment, nor when they delivered it or that they had delivered it. In fact, they delivered it in a commercial place next to the address they had for delivery and they did not notify me that they had delivered it.

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Comprador verificado

Published on 14/04/2023 à 11h07 following a purchase from 30/03/2023

Good morning. I have already received it, what is the expiration date? It doesn't say and I would like to know. Thank you.

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Comprador verificado

Published on 13/03/2023 à 13h13 following a purchase from 03/03/2023

we ordered online, there was a problem that you solved when we called you,

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Comprador verificado

Published on 09/03/2023 à 14h39 following a purchase from 02/03/2023

The order arrived 4 days after ordering it, the carrier did not call me when it arrived at the address and since he was not at home on his own, he left it at a neighbor's house who has not been home for a few days and I was unable to pick up the order. All unfortunate

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