The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
I haven't received the order and they have refunded me, that is the summary and result of my order.
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Response from Herbitas
Hello Jordi,
As my colleagues from the orders department contacted you at the time, due to a stock break of the requested pliers during the Black Friday period, it was not possible to send your order. For this reason, a full refund of the amount paid was processed.
We apologize for the inconvenience caused and appreciate your understanding. We are at your disposal for any other questions or needs you may have.
M
María Teresa A.
Rating: 5 out of 5
following a purchase from 30/11/2025
Fast service and good customer attention.
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Luigi C.
Rating: 5 out of 5
following a purchase from 26/11/2025
Products arrived in record time! Ahead of the estimated date.
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Vicente H.
Rating: 5 out of 5
following a purchase from 29/11/2025
Everything is very correct.
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Anunci H.
Rating: 5 out of 5
following a purchase from 20/11/2025
A good shopping experience. No surprises. Convenient and agile. I would buy again, yes.
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Jose David R.
Rating: 5 out of 5
following a purchase from 21/11/2025
Speed, seriousness, and good prices
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PODODEPORTE S.
Rating: 5 out of 5
following a purchase from 20/11/2025
There was an issue with the order, and they resolved it quickly and correctly, also with confidence.
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Antonio Jesús G.
Rating: 5 out of 5
following a purchase from 19/11/2025
Good
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Javier C.
Rating: 1 out of 5
following a purchase from 19/11/2025
I placed an order on November 20 and it was delivered to me today, December 5, and because the sales representative went to pick it up, he brought it to the clinic in person.
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Response from Herbitas
Hello Javier,
Thank you very much for taking the time to leave us your feedback.
We sincerely apologize for the delay in the delivery of your order. During the Black Friday period, we received an exceptional volume of purchases and, in addition, the transport agencies also experienced delays due to the high demand during those dates. This caused some shipments, like yours, to take longer than usual.
We appreciate your patience and are glad that our sales representative could bring you the order personally so that you could have it as soon as possible. We are working to ensure that situations like this do not happen again and to always provide you with the best service.
Thank you again for your trust. We are at your disposal for anything you need.
J
Javier D.
Rating: 5 out of 5
following a purchase from 16/11/2025
Satisfied
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JAIME C.
Rating: 5 out of 5
following a purchase from 30/10/2025
FAST AND SECOND AS REQUESTED
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FRANCESCA V.
Rating: 5 out of 5
following a purchase from 12/11/2025
Precise and with a great selection of professional products!!
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María Isabel M.
Rating: 5 out of 5
following a purchase from 12/11/2025
Everything is correct
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AGUSTIN G.
Rating: 5 out of 5
following a purchase from 13/11/2025
9
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lorenzo B.
Rating: 5 out of 5
following a purchase from 11/11/2025
Great
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Maria G.
Rating: 2 out of 5
following a purchase from 04/11/2025
I did not receive the invoice for the order, I called to have it resent and the responses were not what I expected. As of today, I still have not received my invoice.
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Response from Herbitas
Hello Maria,
We are very sorry for the situation and the inconvenience caused by not having your invoice when you needed it.
We have reviewed your case and the Administration department sent the invoice on Monday, November 10th at 22:11 to the email address listed in your customer account.
We kindly ask you to:
Also check the spam / junk folder, in case the message was filtered there.
Verify that the email registered in your account is the same one where you are expecting to receive the invoices.
If you still cannot find it, you can contact us again at [email protected] indicating the email where you would like to receive it and we will be happy to resend it to you.
Best regards
J
Jose luis P.
Rating: 5 out of 5
following a purchase from 04/11/2025
Order received on time and in the expected quality
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Grasso G.
Rating: 2 out of 5
following a purchase from 25/10/2025
I am a long-time customer. Everything has always gone well. This time not, as half of the order arrived on October 31, and I still have no news about the other half, more than a week later.
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Response from Herbitas
Dear customer,
Our orders department has contacted both the transport company and you to clarify the situation and offer you a solution as soon as possible.
We sincerely apologize for the inconvenience and once again extend our apologies for the trouble. We greatly appreciate your patience and trust.
M
Matteo T.
Rating: 5 out of 5
following a purchase from 25/10/2025
everything perfect as always
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Clara Maria D.
Rating: 5 out of 5
following a purchase from 22/10/2025
all the material arrived in perfect condition
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Adrian V.
Rating: 1 out of 5
following a purchase from 06/09/2025
I received 3 boxes of crushed and broken gloves. Then I opened the box of herbitas sheets and it was also broken. The order arrived late and poorly.
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Response from Herbitas
We are very sorry for the inconveniences you have had with your order. This does not represent the level of quality and service we want to offer. Please contact us at [email protected]
so we can review your case and offer you a solution as soon as possible.
Thank you for your understanding and for giving us the opportunity to improve.
F
Fatima G.
Rating: 5 out of 5
following a purchase from 12/10/2025
Very good, I love the products, serious and compatible with the seriousness of podiatry
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emanuele F.
Rating: 5 out of 5
following a purchase from 03/10/2025
Great
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CLASSIKMAGENTA I.
Rating: 5 out of 5
following a purchase from 01/10/2025
everything came as requested. very fast shipping to Portugal. I recommend
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Josep C.
Rating: 5 out of 5
following a purchase from 03/10/2025
Very happy, the order arrived on time.
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Jonathan A.
Rating: 5 out of 5
following a purchase from 29/09/2025
Good products
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R
renzo R.
Rating: 5 out of 5
following a purchase from 24/09/2025
Professional and always fast in shipping
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QUITERIO M.
Rating: 5 out of 5
following a purchase from 25/08/2025
OK
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ANDRES B.
Rating: 5 out of 5
following a purchase from 23/09/2025
All good
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IMMA C.
Rating: 5 out of 5
following a purchase from 20/09/2025
As always; fast and efficient.
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residencia els cirerers S.
Rating: 5 out of 5
following a purchase from 17/09/2025
everything is fine and correct
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Aureliano S.
Rating: 5 out of 5
following a purchase from 15/09/2025
Everything perfect
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Patrícia verónica F.
Rating: 5 out of 5
following a purchase from 03/09/2025
Fast shipping
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Brigitte O.
Rating: 5 out of 5
following a purchase from 10/09/2025
Fast! And professional! Whenever I need something urgent for my clinic, I call them, they never fail.
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ciro A.
Rating: 5 out of 5
following a purchase from 05/09/2025
Perfect
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Luis L.
Rating: 5 out of 5
following a purchase from 05/09/2025
It has a wide catalog with quality items at reasonable prices
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MASSIMO C.
Rating: 5 out of 5
following a purchase from 04/09/2025
Very good, precise and available
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Olga A.
Rating: 5 out of 5
following a purchase from 04/09/2025
Everything has gone great
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Zaira G.
Rating: 5 out of 5
following a purchase from 11/08/2025
The package arrived in perfect condition and all the material as well.
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NEUS P.
Rating: 5 out of 5
following a purchase from 22/08/2025
I had a problem with the shipping method because I accidentally marked pickup at the physical location and I contacted them and they solved it quickly. The day after the call I received the package.
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