Customer reviews of Herbitas

Dear José Carlos,

We apologize for any inconvenience this situation may have caused you.

As we indicate clearly in the header of all pages of our website, "Exclusive sale to healthcare professionals," our products are intended solely for professionals in the healthcare/podiatric field. For this reason, once it was verified that you did not meet this requirement, we were unable to process the shipment of the order.

We understand that this limitation can be frustrating and, precisely for this reason, we proceeded to make a full refund of the amount paid as soon as possible.

We remain at your disposal for any additional clarification and appreciate your understanding.

We apologize for the inconvenience caused by this situation. We are sorry that your experience has not been satisfactory and we are working to improve stock management and prevent this from happening again. We appreciate your feedback as it helps us continue to improve.

Dear Jose Antonio,
We apologize again for the lack of response and for the delay in handling your complaint. We completely understand your discomfort, as the waiting time has not been adequate.
As we indicated, this is an error in the product description, and today our team will contact you to finalize the process and offer you an immediate solution.
Thank you for your patience and we sincerely apologize for the inconvenience caused.

We sincerely apologize for your discomfort and the experience described. We want to clarify that our company sells exclusively to professionals, as indicated visibly at the top of the website and on all its pages.

We regret that this information was not taken into account at the time of purchase. As soon as we detected that the order did not meet this requirement, it was canceled and the refund was processed, which has already been completed. The time it takes for the amount to reflect in your account depends solely on the bank, and it may vary depending on the bank.

Regarding communication, we take note of your comments to improve our customer service and regret if the treatment received was not as expected.

We appreciate your opinion and reiterate our apologies for the inconveniences caused. We remain at your disposal for any additional clarification.

Hello Jordi,
As my colleagues from the orders department contacted you at the time, due to a stock break of the requested pliers during the Black Friday period, it was not possible to send your order. For this reason, a full refund of the amount paid was processed.
We apologize for the inconvenience caused and appreciate your understanding. We are at your disposal for any other questions or needs you may have.

Hello Sergio,
Thank you for sharing your experience. We apologize for the delay in delivery. We want to clarify that, for technical reasons, the order may appear as "in preparation" in the system even though it has already been correctly processed and is in progress. During the Black Friday period, timelines may be affected, but we are glad to know that, other than that, everything has been satisfactory.
Thank you for your understanding and for trusting us.

Hello Javier,

Thank you very much for taking the time to leave us your feedback.

We sincerely apologize for the delay in the delivery of your order. During the Black Friday period, we received an exceptional volume of purchases and, in addition, the transport agencies also experienced delays due to the high demand during those dates. This caused some shipments, like yours, to take longer than usual.

We appreciate your patience and are glad that our sales representative could bring you the order personally so that you could have it as soon as possible. We are working to ensure that situations like this do not happen again and to always provide you with the best service.

Thank you again for your trust. We are at your disposal for anything you need.