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J
Rating: 4 out of 5
We are happy with the service, it could perhaps be faster, 24-48 hours, but otherwise very good.
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Customer reviews of Herbitas
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 717 published reviews
Summary of reviews
The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
Reviews 1, 3 and 4 stars
Reset filtersM
Rating: 3 out of 5
I placed an order on a Wednesday and it arrived the following Wednesday. A whole week, good thing the order is supposed to arrive in 24-48 hours...
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O
Rating: 4 out of 5
The after-sales service is quite improvable. No one was interested in calling to check that we had received the equipment correctly, to ask if we had any issues when starting it up, if everything was fine...
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B
Rating: 4 out of 5
Everything is correct. If I had to mention something, for orders over €250 they used to give lollipops, but in my last 2 orders I haven't been lucky. Always on time, that's for sure.
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J
Rating: 1 out of 5
I sent an email with the transfer receipt on the same day I made it, two days later they wrote to me to say they would send me the account number to make the transfer and complete my purchase. I replied that I had already sent them an email with the receipt and then I had to call two days later as I did not receive a response.
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Response from Herbitas
Hello, thank you for your comment.
We sincerely apologize for the confusion and the delay in processing your order. At Herbitas Laboratories, we usually send a second email with the bank details as a reminder, to facilitate the process in case the customer has not been able to make the transfer at the time.
We have reviewed your case and indeed, the receipt was received correctly. Since the order was placed on April 1 in the afternoon, it was processed on the 2nd. Our usual shipping time is 2-3 working days, depending on the area. Since April 5 and 6 coincided with the weekend, the delivery was made on April 7.
We are very sorry that you had to call to get a response, and we take note of your experience to continue improving our customer service.
Thank you for your trust and for helping us improve.
Best regards,
Herbitas Laboratories Team
We sincerely apologize for the confusion and the delay in processing your order. At Herbitas Laboratories, we usually send a second email with the bank details as a reminder, to facilitate the process in case the customer has not been able to make the transfer at the time.
We have reviewed your case and indeed, the receipt was received correctly. Since the order was placed on April 1 in the afternoon, it was processed on the 2nd. Our usual shipping time is 2-3 working days, depending on the area. Since April 5 and 6 coincided with the weekend, the delivery was made on April 7.
We are very sorry that you had to call to get a response, and we take note of your experience to continue improving our customer service.
Thank you for your trust and for helping us improve.
Best regards,
Herbitas Laboratories Team
A
Rating: 1 out of 5
Fatal, a disappointment from Herbitas since after more than a week I have neither received the package nor the refund nor even an apology. It has hindered my work and my seriousness towards my patients as I have not been able to perform my job. I will never buy from this company again. Disappointing
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Response from Herbitas
Hello, we deeply regret the experience you have had with us.
We fully understand how important it is for you to have the order on time and what this setback has meant for your work. The corresponding refund has already been processed by the administration department, and you should be able to see it reflected in your account either today or tomorrow.
We sincerely apologize for the inconveniences caused and ask for your forgiveness for the troubles. We are internally reviewing what happened to prevent it from happening again, as our goal is always to provide a professional and reliable service.
We appreciate your comment and the opportunity you give us to improve.
Best regards,
Herbitas Laboratories Team
We fully understand how important it is for you to have the order on time and what this setback has meant for your work. The corresponding refund has already been processed by the administration department, and you should be able to see it reflected in your account either today or tomorrow.
We sincerely apologize for the inconveniences caused and ask for your forgiveness for the troubles. We are internally reviewing what happened to prevent it from happening again, as our goal is always to provide a professional and reliable service.
We appreciate your comment and the opportunity you give us to improve.
Best regards,
Herbitas Laboratories Team
A
Rating: 4 out of 5
Everything is correct
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Á
Rating: 4 out of 5
Very good service
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M
Rating: 1 out of 5
In the penultimate order, I received two phenolic foams in poor condition, I complained and they told me they would send them with the next order, nothing has arrived except what I ordered.
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G
Rating: 1 out of 5
One of the things I ordered was biological control vials (10 units). I received 9. Their solution: a 10% discount if I place another order for vials.
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E
Rating: 4 out of 5
Satisfied
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A
Rating: 1 out of 5
On March 11, I placed an order and today, March 24, I still have not received the complete order.
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E
Rating: 1 out of 5
Order received 1 product out of two no response no refund shipping fees outrageously the conclusions company to avoid
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Response from Herbitas
Hello,
We are sorry for this situation and understand your dissatisfaction. After consulting our administrative department, we confirm that the refund has already been processed.
Please feel free to check your bank account and contact us if you need more information. We remain at your disposal for any questions.
We are sorry for this situation and understand your dissatisfaction. After consulting our administrative department, we confirm that the refund has already been processed.
Please feel free to check your bank account and contact us if you need more information. We remain at your disposal for any questions.
M
Rating: 4 out of 5
All perfect
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O
Rating: 4 out of 5
They have a wide variety of quality products most of them, but it would be nice if they had headquarters in Valencia city to pick up the products at no cost.
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A
Rating: 3 out of 5
Overall I am happy with the service I think the packages should be delivered earlier to the delivery company as they never meet the delivery time.
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O
Rating: 4 out of 5
All correct with the purchase order. Delivery time could be improved. 4-5 working days.
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P
Rating: 1 out of 5
It took many days to receive the order
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Response from Herbitas
We sincerely regret the delay in the delivery of your order. We know how important it is to receive your products on time and we understand your discomfort. During Black Friday, the volume of orders exceeded our expectations, which unfortunately generated some delays in deliveries.
We apologize for any inconvenience this may have caused you and assure you that we are working to improve our processes to prevent similar situations from happening again.
Best regards,
We apologize for any inconvenience this may have caused you and assure you that we are working to improve our processes to prevent similar situations from happening again.
Best regards,
R
Rating: 4 out of 5
I would like to receive the invoice by mail
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G
Rating: 1 out of 5
I have not even received the order
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M
Rating: 4 out of 5
well
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J
Rating: 3 out of 5
I don't understand how two weeks after placing an order and paying by wire transfer I still haven't gotten the invoice. I have called and emailed. The
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N
Rating: 1 out of 5
I did not receive the product in good condition nor the invoice.
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G
Rating: 4 out of 5
valid
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M
Rating: 4 out of 5
The order has arrived correctly, but compared to other companies they take longer.
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A
Rating: 4 out of 5
Correct page, easy to use.
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P
Rating: 4 out of 5
Page correct, but the customer service leaves a lot to be desired.
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D
Rating: 4 out of 5
All correct .
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C
Rating: 4 out of 5
good quality/price
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P
Rating: 4 out of 5
all ok
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D
Rating: 3 out of 5
My order arrived incomplete, they told me that the Standard Insoles Last 42 is not in stock, but on the page they announced that they were available. I sent mail and whatsaap message but they do not give me information about it.
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S
Rating: 3 out of 5
I would like to see more photos of the products
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E
Rating: 1 out of 5
All the bottles were damaged and alcohol was leaking out of the bottles. I think you were aware of this as they tried to cover it with tape. A disappointment
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Response from Herbitas
We have received your feedback and we will proceed to investigate what could have happened with your order and if it could have been damaged in transit. Our manager will contact you tomorrow. We are sorry that your order did not arrive in optimal conditions. We appreciate your feedback, it helps us to improve.
J
Rating: 4 out of 5
Well
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M
Rating: 4 out of 5
Fast and efficient. I only miss a way of communication and professional advice prior to the choice of products.
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L
Rating: 4 out of 5
intuitive
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G
Rating: 4 out of 5
well
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C
Rating: 1 out of 5
The last three shipments have either not arrived complete or have arrived damaged. Every time there has been this kind of problem I have asked to please stop it from happening, and it keeps happening....
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Response from Herbitas
Good morning, we are sorry for the inconvenience. We are reviewing your case and a colleague will contact you to find out what happened.
R
Rating: 1 out of 5
I have received the boxes of scalpel blades opened and all scattered around the package, when I opened the package they all fell on the floor. You buy sterile scalpel blades and they arrive like this.
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Response from Herbitas
Good morning, we are sorry for the inconvenience. We are reviewing your case and putting solutions in place so that it does not happen again. A colleague will contact you.
A
Rating: 3 out of 5
PRODUCT TAKES A LONG TIME TO ARRIVE
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