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O
Rating: 5 out of 5
Everything has gone great
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Customer reviews of Herbitas
Trust Attestation
9,0
/10
Overall rating: 9,0 out of 10
Based on 717 published reviews
Summary of reviews
The store consistently delivers fast and precise shipping, with many reviewers noting items arrive in good condition and are well protected, supporting a reliable and smooth delivery experience. Customers highlight a wide variety of products, competitive prices, and good value for money, with several mentions of fast shipping and favorable quality-to-price ratios. The quality and reliability of products and service stand out, including professional, attentive support and a loyalty program, along with straightforward ordering and easy-to-use website, contributing to a positive overall experience.
Reviews 1, 3 and 5 stars
Reset filtersZ
Rating: 5 out of 5
The package arrived in perfect condition and all the material as well.
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N
Rating: 5 out of 5
I had a problem with the shipping method because I accidentally marked pickup at the physical location and I contacted them and they solved it quickly. The day after the call I received the package.
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B
Rating: 5 out of 5
yes thank you
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K
Rating: 5 out of 5
Great service, quick delivery. I’ll definitely be ordering again
G
Rating: 5 out of 5
Everything perfect
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J
Rating: 1 out of 5
I still haven't received half of the order.
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M
Rating: 1 out of 5
Very disappointed. Every time I buy there are more failures, if it's not because of the quality of the product, it's because part of it is missing.
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Response from Herbitas
Hello María Elena,
We sincerely regret that your experience has not been satisfactory. We appreciate your feedback and are constantly working to improve our services. Please contact us directly at [email protected] so we can resolve any issues you may have had. Your satisfaction is very important to us.
Sincerely,
The Herbitas team.
We sincerely regret that your experience has not been satisfactory. We appreciate your feedback and are constantly working to improve our services. Please contact us directly at [email protected] so we can resolve any issues you may have had. Your satisfaction is very important to us.
Sincerely,
The Herbitas team.
C
Rating: 5 out of 5
Fast and good products
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M
Rating: 5 out of 5
Good service but the shipping costs are very high
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A
Rating: 5 out of 5
Very good
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M
Rating: 5 out of 5
speed and efficiency.
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M
Rating: 5 out of 5
Fast service and good prices
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R
Rating: 5 out of 5
Good morning customer service, courteous and patient even with the incapable like me and quick with the orders
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A
Rating: 5 out of 5
Fast service and everything arrived in optimal condition. Thank you
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O
Rating: 5 out of 5
As always since I became a customer...speed, efficiency, price, quality..
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A
Rating: 1 out of 5
They forgot to include products in the order.
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Response from Herbitas
We sincerely apologize for the inconvenience with your order. Our goal is to provide a complete and satisfactory service, and clearly this time we did not achieve that. Please contact us via direct message at [email protected] to resolve it as soon as possible. Thank you for your understanding!
A
Rating: 5 out of 5
all good
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A
Rating: 3 out of 5
Complete and well-prepared order but catastrophic delivery!! At €35 for shipping, it should be flawless!!
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Response from Herbitas
Thank you for your feedback. We are glad that your order was complete and well-prepared. However, we are sorry for the issues encountered during delivery. We understand your frustration, especially given the shipping costs, and we will pass your feedback to the relevant department.
G
Rating: 5 out of 5
Quality products. First-class service. Although I do not live on the European continent and my purchases are of small amounts, I always receive human and business excellence.
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F
Rating: 5 out of 5
impeccable
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C
Rating: 3 out of 5
It arrived in bad condition, a bottle that had hydrogen peroxide spilled and soaked the entire order.
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E
Rating: 5 out of 5
Great products at a fair price with often discounts opportunities
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A
Rating: 5 out of 5
Speed in the delivery of the order
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E
Rating: 5 out of 5
Good
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E
Rating: 5 out of 5
very good purchase
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M
Rating: 5 out of 5
Good service, fast, good products, a 10
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D
Rating: 5 out of 5
Very fast and no problem with the delivery at the pickup point
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S
Rating: 5 out of 5
convenient, fast shipping, excellent quality
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J
Rating: 1 out of 5
I have not received the order
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Response from Herbitas
Hello, we are very sorry for the delay and the inconvenience caused.
First of all, we want to apologize. Your order was placed on Thursday, May 22, just after the agency responsible for shipments to the Canary Islands had passed. This agency only collects on Thursdays, so your order could not be shipped until the following Thursday, the 29th.
From there, the estimated delivery time for the Canary Islands is approximately 15 days. We greatly appreciate your patience and understanding. If you need more information or tracking, please do not hesitate to contact us directly.
Best regards.
First of all, we want to apologize. Your order was placed on Thursday, May 22, just after the agency responsible for shipments to the Canary Islands had passed. This agency only collects on Thursdays, so your order could not be shipped until the following Thursday, the 29th.
From there, the estimated delivery time for the Canary Islands is approximately 15 days. We greatly appreciate your patience and understanding. If you need more information or tracking, please do not hesitate to contact us directly.
Best regards.
J
Rating: 5 out of 5
Quality
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B
Rating: 3 out of 5
They say 24/48hrs... but it's been a week. It used to be faster years ago.
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Response from Herbitas
Hello! First of all, we want to thank you for taking the time to share your experience. We are very sorry that this time your order did not arrive within the 24/48 hours as you expected.
Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.
We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.
Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.
Upon reviewing the case, we see that your order was placed on the afternoon of May 13, so it was recorded on the 14th and left our facilities on May 15. The transport agency Redur delivered it on the 19th, with the weekend in between, which has evidently extended the delivery time.
We sincerely apologize for the inconvenience this has caused you and we take note to continue improving our service. We strive to provide the best attention and will do everything possible to optimize delivery times in the future.
Thank you again for your trust and for helping us improve. If you need anything else, please do not hesitate to contact us.
I
Rating: 1 out of 5
I am a registered user on your website and I have purchased several times from your store. I changed my address over a year ago and it is correctly updated in my profile. However, in my last purchase, I received an invoice with the old address. I didn't even imagine that you still kept outdated data! Now it turns out that they are not responding on WhatsApp. I work all day and I don't have time to go in person to demand something as basic as an invoice with the correct address, which is already registered in your system. I asked you to send me the corrected invoice by email and so far, absolute silence.
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Response from Herbitas
Hello! Thank you very much for your comment.
We have reviewed your case and have forwarded it to our administration department. In the next few hours, you will receive your invoice with the updated information, and we will also update your information in our system to avoid future incidents.
We apologize for the inconvenience and assure you that we are working to update the information as soon as possible.
Thank you for your patience! If you have any other questions or need more information, please do not hesitate to contact us.
We have reviewed your case and have forwarded it to our administration department. In the next few hours, you will receive your invoice with the updated information, and we will also update your information in our system to avoid future incidents.
We apologize for the inconvenience and assure you that we are working to update the information as soon as possible.
Thank you for your patience! If you have any other questions or need more information, please do not hesitate to contact us.
C
Rating: 5 out of 5
ALL CORRECT
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O
Rating: 5 out of 5
The order arrived in good condition within the agreed timeframe.
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F
Rating: 5 out of 5
Good service and quality
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K
Rating: 3 out of 5
The order is OK. It arrived quickly. But I have been requesting the invoice since I received it and I can't get a response from the company.
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M
Rating: 3 out of 5
I placed an order on a Wednesday and it arrived the following Wednesday. A whole week, good thing the order is supposed to arrive in 24-48 hours...
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A
Rating: 5 out of 5
Everything perfect
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P
Rating: 5 out of 5
I am satisfied with the purchase, and especially with the delivery time. It has improved a lot. Congratulations.
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